MICHELLE JACKSON

*** ***** **** *****, **********, NC 27545 (H) 919-***-**** ad3p76@r.postjobfree.com

Summary

A Office Administrator with excellent office and project skills. Action-oriented with strong ability to communicate effectively with management and co-workers. A committed and motivated Administrator with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Goal-oriented administrator dedicated to high levels of customer satisfaction and meeting business goals. A critical thinker in the identification and implementation of process improvements, including workflow enhancement. Energetic Administrator with 14 years experience in support roles. An organized and professional service-oriented individual, passionate and motivated, with a drive for excellence in completing multiple tasks to follow through and to achieve project goals. Seeking a role of increased responsibility and authority. Strong planning, problem solving and communication skills with an efficient approach.

Skills

Administration and Office Management

Customer and Personal Service

Time Management

Exceptional communication skills

Active Listening

Critical Thinking

Judgment and Decision Making

Confident and decisive

Computer proficient

Microsoft Window 2010

Microsoft Outlook

ISO 9000

I-9

Experience

Regulatory Records Specialist 08/2017 to 02/2018

SYNEOS HEALTH – Raleigh, NC

Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources. Managed clerical needs of company employees: operated office equipment, such as fax machines, copiers and phone systems. Scheduled appointments and maintained master calendar. Interviewed, developed and oversaw daily activities of 10 clerical and administrative office personnel.

Receives and inventories applicable project documents (Trial Master File Documentation, Investigator File Documentation, Case Report Forms, Data Clarification Forms, and Data Management Files), and data management documents in accordance with SOPs and WIs.

Maintains the security and compliance of all documents related to ongoing projects and archived documents in accordance with relevant SOPs and WIs Responds, pulling site documents, ensures applicable paperwork is completed and returned to the Document Control Room.

Office Manager 07/2005 to 01/2016

EMC – Raleigh, NC

Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments. Monitored and controlled office inventory to ensure adequate supply levels and efficient of company resources. Oversaw all aspects of data management for CRM programs and proprietary database to include weekly updates and backup. Handled and processed confidential documents. Responded to telephone inquiries from clients, vendors and the public. Maintained and organized master Resident Index and information files in master database. Prepared travel plans, transportation and overnight accommodations.

Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily. Coordinated daily, weekly and monthly schedules obligations.

Responded to telephone inquiries from clients, vendors and the public. Managed incoming and outgoing calls.

Process Expense Reports and check requests.

Coordinated new hire and existing employees, establishing IT accounts, and telephone extensions.

Faxing, email, FedEx.

USPS, UPS, Copiers.

Administrative Assistant 03/2003 to 06/2005

Taylor Made Lawn Care – Knightdale, NC

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems.

Reconcile records of bank deposits and transactions.

Perform general office duties such as filing, answering telephones, and handling routine correspondence.

AP/RP

Prepare and review invoices for accuracy and efficiency.

Education

High School Diploma: Jun 1990

William Floyd High - Shirley, NY

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