DENNIS E. FINK

*** ****** ***** **** **

Kennesaw Ga. 30144

Cell Phone: 404-***-****

Email: ad3p6r@r.postjobfree.com

OBJECTIVE:

To obtain a position within a growing organization that offers new learning experiences with the ability to advance. To assist to meet company objectives of providing quality customer care and service in a productive team environment.

EXPERIENCE:

Retail Merchandiser Hallmark

Woodstock, Georgia 8/10/2023 - present

• Execute company planograms for displays.

• Responsible for keeping the card department orderly and full.

• This involves putting away orders and re-ordering merchandise as needed; setting up and maintaining seasonal and special displays; paperwork as required; and other duties as assigned.

• Work closely with assigned territorial store management to boost visibility and sales of product.

Retail Clerk. Six Flags White Water

Marietta Ga. 3/2023-7/2023

• Execute company planograms for displays.

• Operate cask register.

• Greet guests to the park gift shop.

• Display merchandise.

• Rotate stock

• Close shop

• Handle guest complaints, product damaged/defects

Retail Merchandiser American Greeting Cards

Christiansburg/Blacksburg. Va. 8/2017-9/2021

• Execute company planograms for displays.

• Responsible for keeping the card department orderly and full.

• This involves putting away orders and re-ordering merchandise as needed; setting up and maintaining seasonal and special displays; paperwork as required; and other duties as assigned.

• Travel to various territory stores.

• Work closely with assigned territorial store management to boost visibility and sales of product.

Customer Care Advocate: United Healthcare Group

Roanoke, Va. 2/2015-4/2015

• Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence

• Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider

• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.

• Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools

Bindery Technician: RR Donnelley Inc. Salem, VA 9/2004-2/2015

• Practice lean manufacturing techniques to reduce waste, increase quality and improve production techniques in a team environment utilizing Continuous Improvement (CI) methods and lean manufacturing principles.

• Accurately follow each job ticket/ Standard Operating Procedure (SOP).

• Troubleshoot mechanical/electrical problems during operation and perform adjustments as needed to assure required throughput in a cost effective manner in order to provide an outstanding product to the customer.

• Work within a team setting with the Material Handlers to complete each job run, assist in the make-ready of automatic stackers, labelers, and tape machines as needed.

• Utilize the Warehouse Management System (WRP) to stage components for each job, and to consume components used in the manufacturing process.

• Utilize the hand held radio frequency identification (RF) gun in moving product locations.

Distribution Supervisor: HSN Fulfillment Roanoke, VA 7/1994-7/2004

• Upon completing of Human Resources screening, interview and hire for the Packing Department as needed.

• Performed objective employee performance reviews/evaluations for Merit Performance increases as prescribed by corporate policy.

• Facilitated counseling sessions on performance, attendance issues, policy/procedure issues as needed and necessary in collaboration/consultation with and upon recommendation of the Department Manager and Human Resource Department.

• Collaborated and compile required reports on a daily basis for facility management using MS software to include Excel, Word and Outlook, corrected deficiencies in the packing department as needed and directed by facility management to maintain accuracy and cost effective production.

• Held the position of Quality Assurance Auditor, inspecting purchase orders (PO’s) for compliance and specifications prior to advancing to the position of Fulfillment Supervisor.

• These quality inspections included not only fashion wear, but health and beauty products as well.

EDUCATION:

South University, Savannah, GA., Bachelors of Business Administration/Management: Graduated, 5/2014

• Cumulative G.P.A.: 3.71/4.0:

Amarillo College: Amarillo, TX: Degree: Associate in Applied Science: Graduated 5/1987.

HONORS & ACTIVITIES:

Academic Dean’s List; May, 2013 September 2013

President’s List: January, 2011 and March 2014

Member, National Society of Collegiate Scholars Honor Society

SPECIALIZED SKILLS:

Computer: Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook.)

Lotus Notes, People Soft, A/S400, COMNPROD, Machine Line-up Data Merge, KRONOS.

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