John Rhee

IT Project/Program Management and Agile Professional

*** ****** ******

Milton, MA 02186 ad3p6q@r.postjobfree.com

617-***-****

•Experienced IT professional in a senior project and program management role

•Received formal Project Management, Agile Scrum Master, and SAFe training; PMP, CSM, and SSM certified.

•Held various IT and business systems, management, support, and development positions.

•Broad technology background and experience to visualize big picture and communicate effectively to client and team.

•Results oriented leader with extensive information technology and business process experience; providing a variety of clients with strategic planning, business process innovation, project and program management, facilitation, business analysis, and system development services that include UAT/ quality testing.

•Strengths include establish solid customer relations, team leadership, project and program management, development, and producing on-time on-budget quality results.

Work Experience

Senior Informatics Project Manager and Scrum Master

Zifo Technologies, Inc. / Bristol Myers Squibb - Lawrenceville, NJ

July 2023 to January 2024

•Enhanced Regulated Sapio LIMS for new Translational Science Business groups, TS NAD (Molecular Assay Development) and TP & IHC (Translational Pathology & Immunohistochemistry), included functionality for assay creation, study and protocol UI, sample management, sample processing workflows, sample routing, experiment result templates and result management, saved searches and confined file saved search (export).

•Facilitated work as a Project Manager and Scrum Master in a hybrid Waterfall and Agile environment.

•Partnership with client Scrum Master to conduct and collaborate on agile ceremonies for planning, daily standups, product review, demos, retrospectives, story grooming, and release planning.

•Resolved and escalated impediments and dependencies for the team to progress in delivery.

•Maintained RAID log to capture all risks, action items, issues, and decision, which is reviewed with the team to resolve all items.

•Configured and organized Jira board to accommodate the Agile Scrum.

•Assisted Product Owner, client Scrum Master, and Team with backlog grooming (prioritization and estimation) and establishing acceptance criteria.

•Worked with Product Owner and client scrum master to define sprints goals and measure team’s agile maturity through velocity and sprint progress.

•Mentored and coached all team members on agile best practices that consist of story planning, estimating, story writing, definition of ready, definition of done, and acceptance criteria.

•Acted as a Project Manager, when necessary – owning responsibility for managing dependencies between scrum team and client IT.

•Applied GxP regulatory and compliance guidelines.

•Created weekly project status report and presenting to all key stakeholders.

•Proficient with tools using Jira, Confluence, MS Office, Teams, and SharePoint.

Senior Informatics Project Manager and Scrum Master

Zifo Technologies, Inc. / Takeda Pharmaceuticals – Cambridge, MA

April 2023 to July 2023

•Advanced Analytics & Digital Engineering Space (AADE VBU DDT) provides business focused digital strategy and execution of large investment programs to support Vaccines products using differentiating technologies such as AI, robotics, and cognitive automation to accelerate vaccines development.

•Powered by AWS, VaxSight (internal product) empowers customers to make efficient, informed decisions through data transparency, analytics, and machine learning.

•Worked with VBU DDT team to update and stabilize all AWS components and services that make up VaxSight and ready it for release.

•Worked closely with Technical Lead (Product Manager) and Vendor (Deloitte) to assist with design, development, and implementation of VaxSight.

•Served as an Agile Coach and Instructor.

•Transformed VBU DDT team’s mindset to Agile by introducing training with hands-on exercises, enabling rapid understand of Agile delivery.

•Promoted collaboration and culture of accountability for delivery of work.

•Applied GxP regulatory and compliance guidelines.

•Configured and built Jira boards to accommodate the Agile Scrum and Kanban framework.

•Conducted agile ceremonies for planning, daily standups, product review, demos, retrospectives, story grooming, and release planning.

•Responsible for project planning, risks, issues, timeline, and resourcing (internal and vendors).

•Coordinated with Product Owner and Program Manager to ensure project needs were addressed and effectively assigned tasks and deliverables to team members.

•Created metrics and reported project status to Program Manager and PMO (Ernst & Young).

•Monitored project execution and ensured alignment with overall program portfolio and adherence to schedule, scope, and budget.

•Proficient with tools using Jira, Confluence, T-Hub, MS Office, Teams, and SharePoint.

Senior Project Manager and Scrum Master

NTT DATA / McKesson Corporation - Dallas, TX August 2022 to April 2023

•SAP Advanced Track and Trace for Pharmaceuticals (ATTP) was selected as McKesson’s solution to support Drug Supply Chain Security Act (DSCSA) program, a Federal regulatory and compliance initiative.

•Led a team of SAP functional analysts, developers, and testers to tailor SAP ATTP module for the DSCSA program; this includes coding and modifying APIs for serialized receipt, shipping, receiving, packing/aggregation, decommission processes; processing of receiving, packing/aggregation, and shipping events from WMS; integration of SAP ATTP with SAP ECC; ATTP master data setup; serial number provisioning.

•Coordinated architects and developers for the definition, design and building of dashboards for operational, advanced analytics, and monitoring for serialization data.

•Worked with data warehouse team to update ETL, Data Lake and reporting using HANA, Oracle, Qlik Replicate, Power BI, Snowflake, and Tableau.

•Worked closely with Product Owners to assist customers with design, implementation and advisory on SAP Serialization and Track and Trace solutions aligned with business requirements and best practices.

•Worked closely with the other functional, technical, and project management team members, client and partner resources with systems that interact and interface with ATTP.

•Coordinated ATTP resources for testing and supporting of key changes to WMS systems and Portals to provide serialization capabilities.

•Facilitated and managed the work as a Project Manager and Scrum Master in a hybrid Waterfall and Agile environment.

•Configured and built Jira boards to accommodate the Agile Scrum and Kanban framework.

•Conducted agile ceremonies for planning, daily standups, product review, demos, retrospectives, story grooming, and release planning.

•Resolved and escalated impediments and dependencies for the team to progress in delivery.

•Supported and educated the Product Owners on grooming and maintaining the Product Backlog while articulating risk items.

•Mentored and coached team members on agile best practices that consist of story planning, estimating, story writing, definition of ready, definition of done, and acceptance criteria.

•Promoted collaboration and culture of accountability for delivery of work.

•Worked closely with PMO to maintain KPIs and dashboards to report status on performance, SLAs, scope, schedule, resourcing, and financials (budgeting) for all work items.

•Proficient with tools using Jira, Confluence, MS Office, MS Project, Smartsheet, SAP, Teams, SharePoint, Power BI, Tableau.

Senior Project Manager

NTT DATA / Community Health Plans of Washington - Seattle, WA December 2021 to July 2022

•Managed multiple projects concurrently such as the replacement and implementation of document management system; work with third party vendor to provide free phones to Medicaid subscribers; Oracle databases and infrastructure upgrade; implement new file replication, critical bug-fixes for Cascade Select Enrolment.

•Developed and implemented standard operating processes and procedures for project intake, resource management, portfolio management, and change management.

•Facilitated requirements gathering, design, development, and testing efforts from concept to solution delivery for all projects and programs.

•For executive leadership, created and maintained KPIs and dashboards to report on performance, SLAs, scope, schedule, and financials for all work items (EDI processes, reports, claims, configurations, and projects).

•Assessed project issues and assisted team in problem solving and in developing resolutions.

•Managed Quality Improvement Program to develop and continually improve the quality of information to help guide strategic decisions.

•Maintained and updated the project management and operations framework, and disciplines necessary to support account delivery.

•Identified and directed the implementation of process improvements that significantly reduce workloads or improve quality across the account.

•Improved efficiency and quality of project and portfolio management processes.

•Introduced Agile Kanban framework and concepts to internal operations teams to manage configuration tasks with Xcelys.

•Proficient with tools using MS Project, MS Office, Remedy, Jira, ClearQuest, SharePoint.

Release Delivery Manager

NTT DATA / Owens & Minor - Richmond, VA

December 2020 to December 2021

•Managed all aspects of the end-to-end release process.

•Ensured releases are properly managed per established process definition and policy.

•Produced management information as requested.

•Advocated, trained, communicated, and enforced Release Management activities within the account team.

•Prioritized all releases in collaboration with application leads and business representatives.

•Scheduled concurrent releases.

•Managed release package design, build and configuration.

•Responsible for release package acceptance including business sign-off.

•Planned service roll out including method of deployment.

•Signed off the release package for implementation.

•Ensured that the integrity of the live environment is protected and that the correct components are released.

•Liaised with all necessary parties to coordinate building, testing, and implementation of Releases in accordance with schedules.

•Issued release schedules.

•Reviewed all implemented releases to ensure they’ve met their objectives; referred back to any that have been backed out or have failed.

•Analyzed release records to determine any trends or apparent problems that occur; seek rectification with relevant parties.

•Attended all Change Approval Board (CAB) meetings to ensure that all release items are approved before deployment.

•Monitored the effectiveness of Release Management and effect continuous improvement.

•Worked with business and internal team to introduce agile framework.

•Drove the efficiency of Release Management, including the development and maintenance of relevant processes and procedures.

•Maintained release log.

•Proficient with tools using MS Project, MS Office, ServiceNow, SharePoint.

Senior Project/Program Manager and Scrum Master

NTT DATA / Thermo Fisher Scientific - Waltham, MA

July 2020 to December 2020

•Partnered with cross-functional teams across the organization in Finance, Business Intelligence, Technology, ERPs, and Supply Chain.

•Drove progressive improvement towards a data-centric Finance function, working towards automating standard reporting and monthly processes.

•Centralized data into the AIG Datamart on AWS Redshift; focused on commercial financial data (revenue, booking, backlog and pipeline).

•Consolidated data from multiple sources that utilized Oracle, SQL Server, Salesforce (SFDC), and MS Dynamics.

•Oversaw team that created a single point of truth database for group commercial finance data, generated daily executive dashboards and sales reports to aid revenue forecasting, and established a data governance framework to drive excellence going forward.

•Established business priorities, identified, and communicated project/program progress, risks and mitigation plans, launches and retrospectives in collaboration with stakeholders.

•Evaluated and assessed the intake and prioritization of IT projects for all divisions within AIG group PMO. Created and implemented a standardized approach to streamline the process and procedures for portfolio intake.

•Developed and maintained project/program goals, delivery plans (milestones, deliverables, and schedules), success criteria, KPIs and performance against them.

•Planned out sprint resourcing and managed and groomed the teams’ development backlog.

•Detail oriented and proactive in identifying and closing gaps in the product development lifecycle.

•Led teams to resolve all program issues and impediments on a timely manner, effectively communicate, managed expectations and resolved conflicts working closely with teams and leadership.

•Built and executed operational and technical project plans, facilitated all project gate reviews, utilized PPM tool and effectively escalated issues to meet the project milestones and goals.

•Aligned to business and IT priorities by effectively leveraging Agile Scrum framework while coaching and mentoring team members.

•Actively managed product backlog alignment to business priorities, identified risks and impediments, prioritized conflicting needs, handled matters expeditiously and proactively, followed through on tasks to successful completion with minimal guidance, often with deadline pressures.

•Provided regular status update to Leadership and Management teams with constant drive to make improvements to the outcomes.

•Demonstrated high adaptability and flexibility to take responsibility to support new projects that have priority.

•Proficient with tools using MS Project, MS Office, Jira, Confluence, SharePoint, ServiceNow, and Micro Focus (HP) PPM, Power BI, Tableau.

Program Manager and Scrum Master

NTT DATA Digital Services Online (Internal Product Group) - Plano, TX August 2019 to July 2020

•Part of a NTT DATA internal product group, DSO - Nucleus is a Cloud and Infrastructure-As-A-Service (IaaS) delivery platform that leverages Azure DevOps; it provides a rules engine to capture and allow NTT customers to maintain and enforce IT business rules, cost control, compliance, and managed services.

•Managed the DSO/Nucleus program, a large complex, multi-million-dollar portfolio that included projects and teams that span cross functional areas (UI/UX redesign, Machine Learning – Cognitive Behavior, Chatbots, Software Configuration Automation, New Catalog Items (Data Warehouse, Data Lake), Finance, Repository for Infrastructure, Listener, Data Analytics and Reporting using Power BI).

•Devised a migration and transformation plan to move entire DSO/Nucleus group from traditional waterfall to using an Agile Scrum/Scrumban framework.

•Managed all aspects related to program including communications and reporting to senior and executive management (CTO) on a weekly and monthly basis.

•Configured and built out the processes and procedures within Azure DevOps to accommodate the new Agile Scrum/Scrumban framework.

•Worked in tandem as a Program Manager and Scrum Master in a new Agile Scrum/SAFe environment to help the organization with transition and transformation from a traditional waterfall and SDLC environment.

•Mentored and coached team members on agile best practices that consisted of story planning, estimating, feature and story writing, and acceptance criteria.

•Led by example and provided guidance for conducting ceremonies (i.e., sprint planning, daily standup, backlog grooming, sprint demo, sprint review, and sprint retrospective)

•Guided the team on how to get the most of out of self-organization.

•Coached the team to remove impediments internally. When impediments were external, worked diligently to get them removed for the team.

•Built a trusting and safe environment where problems could be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.

•Facilitated the team to get the work done without coercion, assigning, or dictating the work.

•Facilitated discussion, decision-making, and conflict resolution.

•Assisted with internal and external communication, improving transparency, and radiating information.

•Served as an Agile Coach and Instructor.

•Supported and educated the Product Owner, especially on grooming and maintaining the product backlog.

•Facilitated and acted as servant leader for multiple teams.

•Coordinated communication between developers and shared testing resources on testing process and needs using Azure DevOps test management.

•Clearly defined and articulated risk items to the Product Manager and Product Owner.

•Helped remove and mitigate impediments to teams’ progress.

•Helped ensure effective completion of prioritized backlog and support Product Owner on backlog management and refinement.

•Promoted collaboration and culture of accountability for delivery of work.

•Successfully delivered user stories and feature on time for Sprint.

•Proficient with tools using MS Project, MS Office, MS Azure DevOps, Power BI.

SAFe Scrum Master and Agile Coach

NTT DATA / Tufts Health Plan - Watertown, MA

June 2019 to July 2019

•Worked primarily as a scrum master in a new SAFe environment to help the organization with transition and transformation from a traditional waterfall, SDLC environment.

•Mentored and coached team members on agile best practices that consisted of estimating, feature and user story writing, and acceptance criteria.

•Led by example and provided guidance for conducting ceremonies (i.e., sprint planning, daily standup, backlog grooming, sprint demo, sprint review, and sprint retrospective)

•Guided the team on how to get the most of out of self-organization.

•Coached the team to remove impediments internally. When impediments were external, worked diligently to get them removed for the team.

•Built a trusting and safe environment where problems could be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.

•Facilitated the team to get the work done without coercion, assigning, or dictating the work.

•Facilitated discussion, decision making, and conflict resolution.

•Assisted with internal and external communication, improving transparency, and radiating information.

•Supported and educated the Product Owner, especially on grooming and maintaining the product backlog.

•Facilitated and acted as servant leader for team responsible for Provider Conversion as part of the Provider Network Agile Release Train (ART).

•Coordinated communication between developers and shared testing resources on testing process and needs using ALM.

•Clearly defined and articulated risk items to the Product Manager, Product Owner, and RTE.

•Helped remove and mitigate impediments to team’s progress.

•Helped ensure effective completion of prioritized backlog and support Product Owner on backlog management and refinement.

•Promoted collaboration and culture of accountability for delivery of work.

•Participated in Program Increment (PI) planning session to map out work over six weeks duration.

•Successfully delivered user stories and feature on time for Iteration.

•Proficient with tools using MS Office, Jira, Jira Align (Agile Craft), IBM Connections, and ALM.

Program Manager

Apex Systems / Retail Business Services, Ahold Delhaize - Quincy, MA November 2018 to January 2019

•Managed the Perpetual Inventory program, a large complex, portfolio that included projects and teams that span cross-functional areas (Supply Chain, Retail Store Operations, Fuel, Pharmacy, DSD, Peapod E-Commerce, Infrastructure, Reporting, Data Analytics, BI in the Azure cloud) across the organization.

•Managed all aspects of PMO related to the program including reporting to executive management.

•Orchestrated multiple concurrent projects to ensure alignment with milestones, deliverables, and budgets for program portfolio.

•Managed six project managers who were direct reports.

•Coached and mentored project managers on the use of company methodology to ensure delivery of quality projects.

•Oversaw teams in a matrix environment which included business analysts, systems analysts, process engineers, architects, and QA testers around the execution of fixed and time & materials projects.

•Broad understanding and experience with information technology and usage; good comprehension of emerging and new technology

•Led business stakeholders through processes to define business objectives, scope, budget, schedule, and success criteria while providing estimates on level of effort required to complete the work.

•Managed locally and geographically distributed project teams in Quincy, MA, Carlisle, PA, Salisbury, NC, and Greenville, SC

•Developed program roadmap to manage activities end-to-end and execution approach.

•Performed requirements gathering, technical analysis, and high-level architecture.

•Developed project management documentation and communications status, resource and budget plans for project managers to use.

•Identified areas for process improvements and made recommendations.

•Managed projects using Waterfall and introduced Agile concepts to help compress schedule when needed and to accelerate work efforts.

•Proficient with tool using MS Project, MS Office, Power Steering, and SharePoint.

Senior Project Manager

NTT DATA / Blue Cross Blue Shield of Rhode Island - Providence, RI

January 2018 to September 2018

•Managed multiple projects concurrently such as the implementation of company-wide print fulfilment solution to Red Card; replacement and implementation of new medical management system (case management and utilization review) to MedHOK; re-engineer 1099 processing for Finance department.

•Led client and major stakeholders through a Statement of Work process to define business objectives, scope, budget, schedule, and success criteria while providing estimates on level of effort required to complete the work.

•Managed the full lifecycle development and enhancement of technical projects, which utilized multi- tier environments using web, mainframe, and database/data warehouse technologies.

•Worked with vendor to integrate and update centralized Data Warehouse and Data Lake for reporting purposes using analytical tools (Power BI).

•Broad understanding and experience with information technology and usage; good comprehension of emerging and new technology.

•Managed offshore resources primarily located in India.

•Developed project plans to manage project activities end-to-end and execution approach.

•Maintained SLAs, and PMO reporting to client senior and executive management.

•Performed requirements gathering, technical analysis, and high-level architecture.

•Produced project management documentation and communications status, resource, and budget plans.

•Managed projects using waterfall methodology and introduced agile concepts.

•Proficient with tools using MS Project/Project Server, MS Office, ServiceNow, Power BI, SharePoint.

Senior Project Manager

Randstad Technologies / Harvard Business School - Boston, MA

August 2017 to November 2017

•Provided project management expertise and coordinated business change on various projects as assigned.

•Managing all aspects of projects from development, implementation to close out using HBS methodology. Tasks included assisting in defining user needs, project scope development, project schedule, project budget tracking, contract management, risk analysis, and reporting on project status.

•Organized and worked with staff, architects, general contractors and others on coordinating project deliverables and tasks.

•Coordinated meetings with clients, responsible for project scheduling,

•Planned the migration of legacy tape backup system to new vendor and platform.

•Performed analysis to come up with a strategy for migrating existing courseware and case study materials for Harvard Business School Executive Education to a secure staging location while a new platform is implemented.

•Planned and buildout of new audio-visual hardware and network for classrooms on campus.

•Collaborated with operations managers, media services staff, consultants, and assumed responsibility for project budget tracking.

•Proficient with using MS Project, MS Office, SharePoint.

Program Manager and SAFe Release Train Engineer Randstad Technologies / Optum (United Healthcare Group) - Boston, MA January 2017 to August 2017

•Managed multi-million dollars software development projects across the enterprise using Waterfall methodology and Agile Scrum/Scaled Agile SAFe frameworks while implementing a strategy for agile transformation. Projects consisted of building out pharmacy self-service portal and integrating it with corporate infrastructure, working with data warehouse team to update ETL, Data Lake and reporting using MicroStrategy and Tableau.

•Served as an Agile Coach and Mentor to the business and technology teams.

•Worked closely program managers to define scope for Program Increment (PI) planning.

•Managed and facilitated scrum of scrums meetings and program increments as a Release Train Engineer.

•Developed and managed an integrated project plan and roadmap.

•Assessed the scrum maturity of the team and organization and coached the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.

•Anticipated risks and issues; proactively drove and escalated to resolution.

•Worked cross-functionally across multiple levels of the organization. Facilitated problem, issues, risk resolution and mitigation by developing documentation and presenting options for Executive Management decision.

•Ownership and responsibility for program and project costs, budgets, and financial reporting.

•Strong collaboration and influencing skills with project team members, sponsors, and stakeholders.

•Created and obtained buy-in from key stakeholders for scheduling and sizing concurrent projects over 6-24-month time horizons.

•Defined and drove consensus on scope, plans, budget, and strategy for complex initiatives with a variety of stakeholders.

•Possessed strong negotiating and conflict resolution skills.

•Built effective teams that gained project team's trust, created and maintained a strong morale, removed barriers to help team meet goals and objectives.

•Proficient with tools using MS Project, MS Office, CA Agile Central (Rally), Clarity, SharePoint.

Senior Project Manager

Kforce / United Natural Foods, Inc. - Providence, RI

April 2016 to June 2016

•Led the company-wide Sales organization through a significant business transformation, including restructuring and reorganization efforts.

•Adapted effectively to an ambiguous and evolving business environment, exercising sound judgment and flexibility.

•Ensured adherence to corporate project management methodologies across all initiatives within the Sales Reorganization program.

•Developed and oversaw a comprehensive master project plan, coordinating with project leads to define, manage, and monitor project scopes.

•Proactively identified, mitigated, and escalated risks and issues affecting project outcomes.

•Compiled and presented progress reports to the steering committee and executive sponsors, facilitating informed decision-making.

•Conducted regular status meetings with project leads, the steering committee, and executive sponsors to ensure alignment and transparency.

•Demonstrated expertise in project management and collaboration tools, including MS Project, MS Office, and SharePoint.

Senior Project Manager, Security and Compliance

Global Technical Talent / The TJX Companies - Marlborough, MA December 2015 to April 2016

•Oversaw corporate-wide IT initiatives across POS, e-Commerce, Supply Chain, Compliance, and Security, ensuring alignment with PCI and SOX security standards.

•Developed and managed comprehensive project plans, ensuring clear scope definition and control.

•Prepared detailed financial estimates covering labor, consulting, hardware, and software requirements.

•Achieved high-quality project outcomes that aligned with business objectives and met end-user expectations.

•Procured external goods and services, maintaining effective vendor relationships to support project objectives.

•Adhered to TJX's Solutions Delivery Process (SDP) for project standards and software engineering practices.

•Directed the setup of servers, network, and infrastructure for all security platforms.

•Led project teams located both locally and in international locations (UK and Canada), utilizing a hybrid approach of Waterfall and Agile methodologies.

•Demonstrated proficiency in project management and collaboration tools, including MS Project, MS Office, Integrity/MKS, and SharePoint.

Program Manager

Massachusetts Executive Office of Health and Human Services - Quincy, MA

July 2014 to June 2015

•Led a technical team of business analysts, developers, testers, and architects to develop and launch the Healthcare Provider Portal (HPP) using Oracle ADF/Fusion and Java/J2EE, enabling healthcare providers to access services and information online.

•Directed the PMO/PPM for the Health Information Exchange (HIE) program, effectively handling multiple at-risk projects to steer them back on track.

•Implemented governance and best practices for project and program management across the board, establishing project management disciplines and standards where none existed previously.

•Stepped in as a business analyst to document business requirements when necessary, showcasing flexibility and problem-solving skills to overcome

Contact this candidate