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Administrative Assistant Customer Service

Location:
Yukon, OK
Posted:
February 18, 2024

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Resume:

CAROLINE HAMILTON

***** *. ******* **, #***

Yukon, OK 73099

ad3p6k@r.postjobfree.com

209-***-****

Qualifications

Career administrative professional with excellent interpersonal, customer service and problem-solving skills. Experienced executive support in such fields as engineering, insurance, marketing and publishing. Extensive copywriting, proofreading/editing experience. Accounting Paraprofessional. Detail-oriented, self-motivated and highly organized.

Career Break - Caregiver for elderly parent. 2021 - 2023

Accounting Paraprofessional, Antea Group, Inc., Austin, TX 2016 - 2021

Admin support for Austin office. Remote Paraprofessional on Accounting team, utilizing forensic accounting and technical writing in creation of time-sensitive invoices/reporting for client reimbursement. Accrued multi-million dollar recoveries for petrochemical client from the State of California via reporting detailing client’s site remediation activities.

Sales Operations Assistant, Fifth Generation, Inc., Austin, TX 2016 - 2016

Admin support for the Accounting Department and Managing Director of International Sales. Assisted with order entry, data management, international travel and establishment of overseas distributors.

Self-Employment - Batik textile manufacturer. 2009 - 2015

Administrative Assistant, British Telecom - Dallas, TX 2008 - 2009

Support to VP for Cadbury account. Travel arrangement, meeting scheduling and minutes, maintenance of reports and data files.

Administrative Assistant, Rone Engineering - Dallas, TX 2007 - 2008

Extensive data entry for a geotechnical engineering consulting firm. Creation of client reports utilizing technical writing and mathematical skill sets.

Administrative Assistant, Countrywide Home Loans - Dallas, TX 2004 - 2007

Support to Senior VP of Remittance Processing. Travel arrangement, budget tracking, meeting calendar. Creation of presentations, special projects. Maintenance of logs and employee files.

Senior Administrative Assistant, First Health/CCN, Inc. - Dallas, TX 2000 - 2004

Support to Senior VP of Worker’s Comp/Auto Managed Care. Cross-trained as Office Manager. Travel arrangement, phone support, expense vouchers, meeting calendar. Creation of presentations, reports, special projects.

Administrative Assistant, Industrial Risk Insurers - Dallas, TX 1998 - 2000

Support to Divisional Manager. Reception coverage, report scheduling and maintenance. Creation of marketing presentations, maintenance of account files for field engineers.

(Caroline Hamilton - page 2)

JCPenney Corporate Office/JCP Media Corp., Plano, TX 1989 - 1997

Copywriter. Exclusives Division of JCPenney Catalog. Interaction with media managers, buying department, editorial and copy departments in creation of final proof copy for JCP Media Corp.

Production Assistant. Assisted with creation of JCPenney Clearance Catalog. Composition of new copy, proof-reading of final catalog layouts.

Merchandising Assistant. Composition of item copy detailing available overstock merchandise. In-house customer service, processing of phone orders from JCP Outlet store managers requesting overstock.



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