Buffy Morales

Midland, TX *****

ad3p6g@r.postjobfree.com

+1-432-***-****

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well- versed in managing office supplies, paperwork and project needs. Professional Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Offering 15 years of experience in business office operations. Adept communicator with fluency in English &Spanish.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Owner/Operator

Perales Personal Service - Midland, TX

January 2013 to Present

Construction Company for Residential & Commercial, Bookkeeping, Controlling front office and on field. Keeping up with inventory, Employees, Collections

Retail Sales Representative

Boost Mobile - Midland, TX

October 2019 to December 2019

Readied merchandise for sales floor by marking items with identifying codes and accurate pricing. Provided every customer with professional and polite support for sales and service needs. Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Processed payments and maintained accurate drawers to meet financial targets. Assistant Finance Manager/Sales Associate

Basin Subaru - Midland, TX

June 2015 to September 2019

Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.

Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.

Boosted customer base, acquiring new customers and identifying needs to deliver relevant products. Coordinated special update and conversion projects and monitored key performance metrics. Reviewed credit applications against established parameters to determine approval, rejection or modification requirements.

RECEPTIONIST/Sales Associate

Ingram Auto Sales Inc - Midland, TX

January 2013 to May 2015

Provided clerical support to all team members to improve office efficiency and enhance productivity. Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests. Sorted incoming mail and directed to correct personnel each day. Kept reception area clean and organized to offer positive first impression to every visitor. Met incoming customers with professional approach and provided friendly, knowledgeable assistance. Directed clients to appropriate personnel to address concerns, resolve complaints or answer account- related questions.

Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Scheduled appointments based on customer availability and established load parameters. Responded to customer concerns and issues

Paralegal

Bruise Foster - Midland, TX

February 2006 to August 2013

Assist Mr Foster with court cases, Client files, answer phones, File document, Call Clients for there court dates, Collection

Manager

Quail Run Apartments - Midland, TX

January 2006 to April 2013

Earned reputation for good attendance and hard work. Answered 39 plus calls per day to answer customer questions. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Recognized by management for providing exceptional customer service. Assisted property owners in locating tenants to lease or rent available space. Reviewed agent activities to check performance and optimize approaches. Trained staff on compliance, policies and procedures to maximize success. Received, checked and processed applications for new leases. Maintained thorough, accurate and compliant records for internal and regulatory audits. Oversaw daily operations, maintenance and administration of various properties. Created and managed effective marketing strategies. Implemented business strategies to maximize tenant satisfaction and reduce vacancies. Directed collection of more than $30,000 plus in monthly income with consistently high payment rates. Coordinated general maintenance and major repairs to keep facilities operational and attractive. Increased occupancy from 45% to 98% through new rentals and evictions. Maintained records of all activities involving leasing Apartments and 24 properties. RECEPTIONIST/Sales Associate

Economy Auto Sales - Midland, TX

February 2002 to December 2012

Processed payments and maintained accurate drawers to meet financial targets. Initiated friendly conversation with each customer to determine level of assistance required. Provided every customer with professional and polite support for sales and service needs. Followed all company policies, rules and procedures to promote company goals and ensure safety. Assisted average of 30 customers per day in finding or selecting items. Increased sales by 90% through suggestive selling and persuasiveness. Increased store sales by 93% by cross-selling complementary items. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Counted cash, made change and stored coupons to keep organized and balanced cash register drawer. Provided clerical support to all team members to improve office efficiency and enhance productivity. Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests. Sorted incoming mail and directed to correct personnel each day. Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.

Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Scheduled appointments based on customer availability and established load parameters. Responded to customer concerns and issues

Answered and directed incoming calls using multi-line telephone system. Managed and anticipated clerical needs of company employees, including copying, faxing and file management.

Receptionist

Personal Credit - Midland, TX

June 1999 to January 2002

Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.

Kept reception area clean and organized to offer positive first impression to every visitor. Met incoming customers with professional approach and provided friendly, knowledgeable assistance. Provided clerical support to all team members to improve office efficiency and enhance productivity. Processed payments for loans and updated accounts to reflect balance changes. Created professional memoranda, letters and loan copy for customer, meeting expected deadlines for distribution.

Gathered, sorted, distributed and sent mail and packages. Answered and directed incoming calls using multi-line telephone system. Scheduled appointments based on customer availability and established load parameters. Answered telephones and directed calls to appropriate staff members. Determined best shipping method for materials, considering shipping procedures, routes and rates. Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.

Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.

Maintained daily calendars, set appointments with clients and planned daily office events. Maintained all financial records to verify timely clearance of all credit and debit activities. Managed 10-line system to handle more than 40 incoming calls per day. Implemented new data management system, expediting data retrieval 60%. Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Medical Assistant/Medical Receptionist

Dr Koluru - Midland, TX

February 1996 to July 1998

Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.

Performed routine tests such as urine dip stick, vision and hearing tests. Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.

Conducted patient interviews to gather health history, vital signs and information about current medical issues.

Recorded vital signs and medical history for 300 patients each year. Assessed, documented and monitored vital signs for more than 80 patients per day. Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses. Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.

Education

Certificate in Paralegal Studies

IBS - Midland, TX

February 1999 to August 2020

Certificate in Medical Assisting

Southeastern - Midland, TX

February 2002 to 2003

High school diploma

Home school - Midland, TX

August 1991 to September 1996

Skills

• Sales techniques

• Customer financing

• POS system operation

• Lender relationships

• Customer assistance

• Electronic contracting

• Payment processing

• Automobile sales

• Insurance Billing

• Financial institution programs

• Supervision

• Proficient in Microsoft Word, Excel PowerPoint

• Account Reconciliation

• Spreadsheets

• Team Management

• Medical billing

• First Aid/CPR

• Medical coding

• Customer Service

• Financial budgeting

• MS Office

• Insurance products

• Organization

• Verbal and written communication

• Communications

• Customer satisfaction

• Process Improvement

• Financing expertise

• Budgets

• Cost and budget analysis

• Acccounts Receivable

• Microsoft Access and Dynamics

• Billing Adjustments

• Client relationship management

• Entry Management

• Investment guidance

• Project management abilities

• Deal structuring

• Microsoft Office expertise

• Title laws

• Customer relations

• Accounting

• Credit Analysis

• General Ledger Accounting

• Management

• Medical Receptionist

• Office Administration

• QuickBooks

• Internal Audits

• Medical office experience

• Microsoft Office

• Accounts Payable

• Financial Report Writing

• Accounts Receivable

• Journal Entries

• Loan origination

• Financial Analysis

• SOX

• Detailing

• Microsoft Excel

• Spanish

• English

• Microsoft Word

• Multilingual

• Hotel experience

• Guest services

• Upselling

• Sales

• Time management

• Leadership

• Fair Housing regulations

• Property management

• Pricing

• Business Analysis

• Office Management

• GAAP

• Underwriting

• Bartending

• Supervising experience

• LIHTC

• Tax Experience

• Event Planning

• Bank Reconciliation

• Profit & Loss

• SAP

• Microsoft Dynamics GP

• Criminal defense law

• Auditing

• Strategic planning

• Project management

• Business development

• Bookkeeping

• 10 key typing

• Accounting

• Typing

• Data entry

• General ledger reconciliation

• Accounting software

• Accounts receivable

• Organizational skills

• Balance sheet reconciliation

• Financial concepts

• Account reconciliation

• Accounts payable

• QuickBooks

• Microsoft Dynamics GP

• Tax experience

• Credit analysis

• Budgeting

• Property management

• Public accounting

• Office management

• Supervising experience

• Medical coding

• Microsoft Access

• Financial auditing

• Financial analysis

• SAP

• Pricing

• Leadership

• Profit & loss

• Project management

• Guest services

• Hotel experience

• Sales

• Fair Housing regulations

• Business analysis

• Google Docs

• Analysis skills

• Yardi

• Financial report writing

• LIHTC

• Management

• Customer service

• Microsoft Office

• Computer skills

• Communication skills

• Medical billing

• Microsoft Excel

• POS

• General ledger accounting

• Call center

• Financial services

• Phone etiquette

Languages

• English/ Spanish - Expert

Certifications and Licenses

04874954

April 2021 to April 2029

Driver's License

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