ANTISA LINDSEY

**** ***** ****** *****, *******, Florida, 32824, US • 407-***-**** • ad3p68@r.postjobfree.com Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Easily adaptable to fast-paced, high-pressure situations. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the [Type] business. Table setting

Computer application knowledge

Employee training

Floor display design

Team contribution

Cash Handling

Dining room cleanliness

Item promotion

Timely food delivery

Hospitality service expertise

Safety focused

Order accuracy

Training and mentoring

Guest seating

Food running

Culinary management - Associate of Science - 2023

Valencia College Downtown Campus - Orlando, FL

High School - 2018

Westchester Enriched Sciences Magnets - Los Angeles, CA Hostess - December, 2021 to Present

STK - Orlando, FL

Evaluated a [Number] square-foot restaurant and lounge according to state and federal cleanliness standards. Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied. Assigned work tasks and coordinated the activities of dining room personnel to provide prompt, courteous service to patrons. Took credit card, cash, and gift certificate payments and gave cash transactions change. Maintaining accurate wait list quotes while efficiently directing the seating of guest parties Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs. Oversaw the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs. Make a call to confirm that the guests will show up for their scheduled appointment. Customer questions about hours, seating, and [Type] information were answered by me. Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking. Assigned patrons to tables that were appropriate for their needs and rotated the restaurant sections. Provide high-end customer service to waiting guests through entertainment and conversation, while also handling customer complaints and concerns in a professional and courteous manner.

Professional Summary

Skills

Education

Work History

Food and Beverage Server - January, 2020 to Present Amway Center - Orlando, FL

Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty. Answered customers' questions, suggested items, and kept track of their orders. Communicated dining orders to kitchen staff quickly and clearly, calling attention to any special requests or dietary restrictions. Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.

Started two key partnerships that resulted in a 54% increase in revenue. Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness. Checked the cleanliness of the dishes and utensils before returning them to be washed again. Moved and set up seating, prepared extra silverware, and [Action] prior to the arrival of large groups. Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity. Shopper - January, 2018 to Present

Instacart - Ponte Vedra Beach, FL

Double-checked that all of the items were in excellent condition and that the packaging was still intact. Used a consultative sales approach to understand customer needs and make relevant recommendations. Used a consultative sales approach to understand and meet customer needs. Double-checked that each item matched the description on the order sheet. Totaled the order and provided the necessary documentation for payment. Delivered items to customers on time by effectively managing time and planning effective routes. Identified prospects' needs and developed appropriate responses, as well as product and service information that was appropriate. Placed each selected item in the appropriate bin prior to completing the order. Maintained high customer satisfaction ratings by completing orders quickly and making good selections for customers. Managed projects in a timely and cost-effective manner through [Task] and [Task]. Cleaning Professional - September, 2020 to Present P&P cleaning services - Orlando, FL

Files, desktops, office glass, partitions, doors, and walls were all washed and spot-cleaned. Used a wheeled cart to transport linens, towels, toiletries, and cleaning supplies for maximum efficiency. Used approved cleaning products such as [Type] and [Type] on various surfaces to reduce bacterial growth and prevent virus spread. Created and maintained clean and comfortable environments in [Type] buildings by vacuuming, cleaning windows, and dusting. Examined [Number] rooms, halls, and lobbies to determine whether or not furniture or equipment needed to be repaired or replaced. Used insecticides and released fumigants to protect against insect and rodent infestations. Dusted and wiped down office furniture, fixtures, and window sills by hand to keep areas clean and comfortable. Kept the restrooms clean, stocked, and well-maintained for both staff and visitors. Stripped and refinished them to keep the condition and appearance of hard surface floors in good shape. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries. Customer Service Representative - February, 2021 to December, 2021 Cvs Health - Orlando, FL

Contact this candidate