PRIYA KARUNANITHI

CELL: 405-***-****, EMAIL : ad3p5v@r.postjobfree.com

Customer service representative with 5 years of experience interested in a competitive work environment. Have a flawless and outstanding record with handling calls, record keeping, solving client’s issues and document management. Looking for positions which can enhance my career by applying my analytical skills in a challenging and professional environment.

SKILLS

Customer service management and multitasking.

Problem Solver and Complaint resolution

Team building and Training.

Client relations and Team Player

Strong Management and Analytical Skills

Good Document management Skills

TECHNICAL EXPERTISE

Strong Mathematical Skills

Data Entry

MS Word, MS Power Point, MS Excel, MS Outlook

EDUCATION

Bachelor’s in Science (Undergraduate 4year Degree) – GPA: 3.75

EXPERIENCE

Lash Group – Fort Mill, South Carolina Nov 2019 – March 2021

Patient case coordinator/ Patient Access Specialist ( Pfizer Oncology Together )

Process application from the patients for the enrollment with their personal information, Financial and health information.co-ordinate with providers in patient plus and request for missing information. Verify and process the application effectively and guide them in need of financial and refer them to foundation program.

Handle calls effectively with related to tracking and submission of application, providing assistance or helping in alternate coverage to the patients including adverse event forms and authorization.

Interviews patients and/or patient family members to obtain the necessary demographic, guarantor, and insurance information. Verifies insurance information, coinsurance, co-pay, and deductible amounts; document the same by maintain the quality standards in Patient Plus system.

Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.

Attention to detail, promptly returning phone calls, and alerting a member of the Patient Access Services Leadership Team to high risk situations are extremely critical.

Help in scheduling the shipment of the prescribed drug for the patients and follow up the same till delivery.

Have thorough understanding of patient plus which provides advanced services to patients, providers and caregivers for Pfizer program

Maintains confidentiality in regard to all patient sensitive information and follow HIPAA guidelines.

Finding adverse events in the applications and reporting to the adverse event department.

Maintaining the Patients adverse event record for the verification.

MHA Systems – Bismarck, North Dakota Feb 2019 – May 2019

Advanced customer service – Financial Services

Handled anywhere between 200 - 300 calls daily and collected on charged off status payments which are due for 0-90 days

Data entry of the information of consumers in the appropriate software. Involved in enrollment for new loans, verification of documents for frauds, investigated and managed consumer missing information documents.

Managing consumer accounts accuracy and kept track of their payment’s arrangements. Also communicate customers with money management and payment plans via email and fax.

Managed an automated dialer that increased production and consumer contacts and ensured all telephone conversations adhered to federal guidelines and company policies.

Negotiated payment arrangements and resolve issues with the customers for the payments. Follow up with broken promises and PTP accounts daily and reaching daily goals

Accepted payments in the form of ACH, Text a check or money order to make payments regarding all delinquent debts to remedy and pay-in-full over the telephone.

Worked in Lieu with quality analyst to maintain the quality standards, policies and procedures. Made process improvements every day and had peer review. Provide feedback to QA team on the calls.

Monitored calls and Worked in TRA, and FIVE9. Maintained documentation in the TRAN to track issues and ensure customer gets detailed information about their payments.

Reliance Industries – Chennai, India Sep 2012- Aug 2014

Customer service representative

Address customer enquiries regarding billing issues, product problems, service questions and general client

concerns in a timely and accurate fashion

Update customer information in the customer service database during and after each call

Work with management team to stay updated on product knowledge and be informed of any change in company policies

Collected customer feedback and made process changes to exceed customer satisfaction goals

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

Always Remained courteous and calm, even during moments of intense customer dissatisfaction

Prepared daily, weekly and monthly reports to management using excel spreadsheet.

OTHER DETAILS

Address: 2463 Palmdale Walk drive, Fort Mill, SC – 29708

Visa status: Authorized to work any Employer (No Sponsorship Required)