Anna Murafetis

La Habra, CA ***** 323-***-**** ad3p5e@r.postjobfree.com

PROFESSIONAL SUMMARY

With more than 25 years of experience in the customer service industry and Expediting. A dedicated worker and motivated to maintain customer satisfaction as well as contribute to a company's overall success. With an extensive track record in Custom Fulfillment Lead, Expediting, Purchasing and achieving results, excellence always follows. Working consecutively for the same company has taught the importance of time management, leadership, effectiveness in working with others, and with these characteristics, will apply them to any future position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS

Team Leadership

Customer Service

Bilingual English and Spanish

Type 40-50 wpm

Resolving Complaints

Attention to Detail

Excellent Multi-Tasker

Time Management

Floral designer

Proficient in Microsoft Word and Outlook

Dependable and Reliable

WORK HISTORY

CUSTOM FULFILLMENT LEAD 01/1998 to 08/2022

LK Packaging Co., Inc Commerce, CA

Worked closely with Merchandisers, Supply Chain and Operation teams to make sure that standards were met through company-defined practices and processes

Providing excellent customer service experience; answering phones, greeting customers, ensuring customer orders were placed in timely manner, finding solutions when customer orders are delayed, lastly making sure that customer satisfaction is always priority.

Expedited Import and Domestic products, oversaw and conducted online and telephone orders, took effort to improve on-time delivery, ensured proprietary customer's demands were met and did not run out of product.

ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE/PURCHASING ASSISTANT 01/1995 to 06/1997

AMZ Packaging Maywood, CA

Performed excellent customer service by receiving and placing telephone/fax orders from customers and distributors

Following up with Distributors to make sure product was received in timely manner in order meet customer's expectations.

RECEPTIONIST/OPTICIAN ASSISTANT 03/1988 to 05/1991

All Care Medical Group Huntington Park, CA

Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.

Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.

Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.

Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.

ELECTIONS ASSISTANT 1 NC 04/2022 to 06/2022

Los Angeles County Registrar-Recorder/County Clerk Norwalk, CA

Assists with inspecting, proofreading, reviewing, and editing election material if needed.

Reviewed voter registrations for accuracy and completeness, performed data entry, counted ballots, and signature verifications.

EDUCATION

Word Processing/Data Entry

TTIC, Institute, Long Beach, CA

High School Diploma 06/1987

Bell High School, Bell, CA

LANGUAGES

English & Spanish

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