Integrity driven individual with years if sales, luxury resort, spa and wellness expertise, most recently Forbes Five Star leadership. Compassionate professional with a substantial record of producing bottom line results.Inspiring, empathic, high energy and personable leader.Versatile Sales manager that collaborated with the expertise of other leaders to deliver the highest level of customer service. Models an astute business sense in meeting budgets and exceeding them. Listens attentively to customer needs with care and empathy and achieves longevity of clientele receiving referrals. EXPERIENCE

ASSISTANT SPA DIRECTOR, MONTAGE LAGUNA BEACH, LAGUNA BEACH, CA 2022-2023

• Managed, motivated and trained a Forbes Five Star team of 80+ Professionals

• Increased revenue through training Front Desk team about room utilization successfully to increase this year revenue from last years by $750,000.

• Assisted choosing key internal leader within the spa to become further trainers of the Forbes Five Star Standards.

• Cultivated a loyal client base by continually meeting or exceeding expectations for service excellence and personal attention to details.

• Promoted a culture of teamwork, collaboration and open communication among spa associates for optimal workplace harmony,

• Implemented innovative marketing strategies to attract new clientele and increase revenue.

SALES EXECUTIVE / BOOK4TIME NORTH AMERICA REGION 2021-2022

• Boosted Sales Revenue by cultivating strong client relationships and implementing effective sales strategies. Implemented CRM system for better customer tracking and follow up processes and higher conversion rates.

• Exceeded Quarterly Sales target goals consistently through diligent prospering and tailored product presentations.

• Expanded market share with strategic territory planning and targeted prospecting.

• Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.

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53 Calle Aragon A, Laguna Woods, CA 92637 I 808-***-**** I ad3p4q@r.postjobfree.com SHELLEY HALL

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SALES/SPA MANAGER, HAND AND STONE MASSAGE AND FACIAL I 2020-2021

• Managed and trained a team of 28 associates.

• Streamlined appointment scheduling for improved efficiency and increased booking.

• Coached associates on upsetting techniques, resulting in higher average ticket sales.

• Enhanced customer satisfaction by implementing innovative spa experience

• Increased Gift Card Sales by 30% from year prior. ANARA SPA DIRECTOR, GRAND HYATT REGENCY KAUAI RESORT AND SPA 2018–2020

• Grew Spa bottomline with $112K flowing to the bottomline by working in collaboration with Group Sales team with Sites and Presentations.

• Retail Sales grew $93K in one year due to offering to Group Sales clients.

• Received accolades foe being in the Top 6 Spas out of 55 in Hyatt Hotels and Resorts.

• Re-Launched Mission Statement for Spa which increased positive guest, member and associates mindset of purpose.

• Profitability doubled for 2018 to 2019 from 3% to 6%. Guest satisfaction by implementing innovative spa treatment, cutting edge at time. GENERAL MANAGER, THE NOW LLC, SANTA MONICA, CA. 2017-2018

• Managed, hired and trained Front Desk associates at Massage Boutique with team of 20+.

• Increased Sales by 20% and exceeded monthly goals for labor, retail and customer service.

• Promoter of direct marketing and current events, including community philanthropy.

• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

SALES EXECUTIVE, UNLIMITED VACATION CLUB, CANCUN AND CABO, 2014-2017

• Responsible for monthly Sales volume of $100k and exceeded by 5%.

• Skilled Negotiator with the ability to overcome objectives with a 50% closing ratio.

• Exceptional customer service skills, retaining and growing client base with referrals. 3

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EDUCATION

UNIVERSITY OF WISCONSIN, LACROSSE — ELEMENTARY EDUCATION/ART HISTORY MINOR

SKILLS

• Revenue Generation. Exceptional Customer Service. Conflict Resolution

• Goal Setting Decision Making Client Retention. Sales Expertise

• Up selling Techniques. .Positive Mind Set Incredible Work Ethic. Self Motivated Enjoys Art galleries and local art venues, hiking the many trails in California, discovering museums and historical places, outing anywhere with my two grown daughters, volunteering in the community, creating plant based dishes for friends and self, and horse back riding whenever I can.

REFERENCES

Available upon request, long term and present

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