Terence Ojong

Email: ad3p4p@r.postjobfree.com

Tel: +1-404-***-****

SUMMARY

Highly experienced certified SAFe 6.0, with over 5 years of experience in leading Agile teams in the delivery of successful software projects using Scrum methodologies. Strong background in Agile frameworks and a proven track record of improving team performance, providing leadership and delivering projects on time and within budget. Skilled in coaching, mentoring, negotiation, and utilizing tools such as JIRA. Proving ability to scale Agile methodologies and navigate organizational structure. EDUCATION

University of Buea Cameroon

Bachelor of Arts: Philosophy December 2010

PROFESSIONAL EXPERIENCE Atlanta,Ga

Feb 2021-Current

Scrum Master, Macys

● Utilized Jira and Azure DevOps as Agile tools to increase team productivity and track progress. Results: 20% in team productivity and a 25% decrease in project delays.

● Facilitated Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Review, Retrospectives and demo meetings to ensure quick resolution of technical issues and keep team on track with project timelines.

● Collaborated closely with Product Owners to define and refine product backlogs, ensuring alignment with customer needs and organizational goals.

● Helped resolve team impediments to enhance team dynamics and efficiency, resulting in 30% reduction in project delays.

● Implemented metrics to measure team performance and identify areas for improvement. Result: 15% increase in team performance

● Trained and coached teams on Agile, Scrum and Kanban methodologies, and provided deep-dive training on advanced topics.

● Led cross-functional teams and product owners in the delivery of multiple software projects using Scrum and Kanban frameworks. Results: On-time delivery of projects with a 90% success rate.

● Collaborated with stakeholders to ensure project goals and objectives were met through negotiation. Results: 15% increase in stakeholder satisfaction

● Created comprehensive user stories with clear acceptance criteria to guide development efforts. Scrum Master Coach, Nicor Gas Chicago Heights, IL

jan 2018- Nov 2020

● Empowered team members by promoting self-organization, accountability, and ownership of tasks within the Scrum framework.

● Utilized TFS, Jira, and Azure DevOps as agile tools to increase team productivity. Results: A 25% increase in team productivity

● Identified and addressed impediments and inefficiencies, facilitating a smoother workflow and reducing project delays in a complex and rapidly changing energy market.

● Reduced time-to-market for product releases by streamlining development processes and removing bottlenecks.

● Enhanced team productivity by implementing Agile methodologies and coaching on Scrum best practices.

● Mitigated risks proactively through diligent risk identification, analysis, and mitigation strategies during sprint ceremonies.

● Enabled faster decision-making processes within teams by promoting decentralized decision-making structures aligned with organizational goals.

Help Desk Team Lead, AT&T Atlanta, GA

Mar 2015- Sep 2017

● Enhanced customer satisfaction by efficiently resolving technical issues and providing timely solutions.

● Trained new team members on company policies, procedures, and best practices for effective support delivery.

● Documented support interactions for future reference.

● Provided basic end-user troubleshooting and desktop support. Skills

• Workflow Analysis and leadership

• Resource Allocation

• Proficient in facilitating scrum ceremonies/events, PI planning

• Stakeholder Management and effective communicator

• Team Coaching and Mentoring

• Agile tools (JIRA, Azure DevOps, TFS, Confluence)

• Communication and negotiation

• Agile frameworks (Scrum, SAFe,Kanban)

• Change and Conflict Management

• Tracking and Reporting using Agile metrics (velocity, burn-down charts)

• Waterfall methodology

• Scaling Agile methodologies

Certifications

● SAFe 6.0 Certified SAFe Agilist,

SAFe ID: 081*****-****

● Professional Agile Leadership I

(PAL I), Scrum.org ID: 1057854

● Professional Scrum Master II

(PSM II), Scrum.org ID: 879457

Language

● English

● French

● Italian

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