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Outside Sales Call Center

Location:
Rogers, MN
Posted:
February 18, 2024

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Resume:

*** **** ***** ****** ******* *****; *Relocating to Minneapolis, MN March 2024

714-***-**** ad3p4n@r.postjobfree.com

SELECTED CAREER PERFORMANCE HIGHLIGHTS

Achieved #12 position out of 154 in major metro sales market

Achieved 24% growth bringing sales to an all-time high by capturing new business in the OEM product line

Designed and implemented a comprehensive training program for new regional inside and outside sales representatives, in addition to achieving and exceeding sales goals

Recipient of 22 out of 28 highest quarterly sales and conversion attainment awards, within designated territory

Designed and implemented a voice of customer tracking system for cell culture sampling process

Led collaboration in a corporate re-branding through a logo change, which better exemplified the product expertise within the medical device industry

Moved a manufacturing facility from Orange County to San Bernadino County, while converting

to a mainly distribution facility

CORE COMPETENCES

Product/Marketing Management Manufacturing Management Distribution Center Management Consulting

Raw Material/Contract Negotiations Trade Show/Events Management Call Center Management

Change Management Sales Inventory/Production Management Market Development Product Launch P&L

CAREER PROGRESSION

SCI Corporation, Athens, GA August 2023 – Present

Sales Manager-Mega Location

Leading a field sales staff at a mega location, consisting of various cemetery products and two funeral homes, through mentoring, training and coaching of sales processes.

Budget, sales forecasting, daily/weekly reporting for each location, inclusive of Sales Force CRM system.

Marketing efforts, including mailings, local advertising, social media, give a-ways and community outreach.

Strategize and schedule events to increase product and location visibility, to stimulate increased sales productivity for the three locations.

Hiring, onboarding and training of new sales professionals

SCI Corporation, Costa Mesa, CA December 2015 – July 2023

Family Services Sales Lead

Generate sales through networking, referrals and location traffic, in both pre-need and at-need products and services.

Consistently achieve pacesetter requirements on a monthly and quarterly basis.

Provide training and daily guidance to fellow family service counselors and marker coordinator.

Work with families, sanctuaries and in-house/grounds crew on necessary documentation, planning and any issues that may arise in regards to services.

Follow up with families to assure services were performed at an exceptional level and address any pending items, which need to be completed.

Build lasting relationships with families in a professional, while consoling approach.

University of Phoenix, Tustin, CA June 2007– June 2017

Online Faculty, College of Humanities, Sciences, and School of Business

Instruct online students in an asynchronous virtual classroom.

Successfully facilitated over 50 courses with an average classroom size of 18 students.

Approved to facilitate eleven courses, which include marketing, finance, risk management, communications, business foundations, business management, motivational theory, personal finance, and business ethics.

Edwards Lifesciences, Irvine, CA January 2011 –October 2012

Sr. Department Specialist, Glucose Monitoring, Critical Care

Managed contract set up and review for product development of the Glucose Monitoring system, specifically physicians and software programmers.

Responsible for the coordination of all collateral materials for conferences and training sessions.

Coordinated and scheduled all business unit meetings and events, at both on and off site venues, domestic and international.

Responsible for the Supplier Quality Requirements initiation and completion, within the Glucose Monitoring business unit.

Sourced and negotiated component pricing for the system development and procured through the JDE ordering system.

Provided support for FDA submissions.

Business unit VP liaison with 45 software and hardware engineers.

Contractor, Environmental, Health and Safety, Corporate Services

Identified ISO 9001 auditors and initiated Scope of Work and Request for Quotation process.

Responsible for updating standard operating procedures documentation within the EH&S department.

Developed a raw material and supplier matrix for EH&S control systems purposes.

Collaborated with the SharePoint IT administrator in re-formatting the reporting and communications on the company’s internal website.

“Sabbatical” September 2003 – June 2007

Domestic Engineer, South Carolina and California

Implemented a personal choice to experience and care for the last of four children.

Managed a household move to the Southeast region of the U.S., while managing the build of a new home in South Carolina.

Maintained business savvy through consulting/part-time in sales, marketing, and performing gap analysis positions.

Successfully trained to be an online educator for University of Phoenix.

Irvine Scientific, Santa Ana, CA August 1999 – September 2003

AKA Fujifilm Irvine Scientific

Product Marketing Manager

Successfully brought to market four versions of cell culture and bagged WFI, in 36 months.

Served as a decision maker in a corporate re-branding and directed necessary changes, including website updates, labeling, documentation, catalogs, brochures, and promotional items.

Increased customer base and sales globally for Cell Culture and OEM/Biological lines by establishing and strengthening customer alliances. Company realized a 20% increase in sales and hit an all-time high in total sales.

H. Love – 2

Implemented a global productivity assessment, benchmarking results within academia and the pharmaceutical industries, to identify skill set gaps and establish stronger training for end users.

Established alliances with raw material vendors, allowing for highest quality with best pricing, supporting the needs of the customer, while realizing gains in profits.

Developed tracking system for new product sampling initiatives.

Managed P&L, advertising, promotions, and forecasting for cell culture and OEM product lines.

Monitored product life cycle to determine need for deletion or rework of inventory, to minimize possible losses.

Managed and represented the company in group presentations and trade show functions.

Airborne Express, Irvine, CA February 1991 – July 1999

Sales Manager (Inside/Outside)

Hired, trained and led a staff of 9 inside sales associates to increase customer base and 5 sales representatives covering the Los Angeles and Orange County territories.

Established and maintained local and national account locations, including international services.

Monitored inbound and outbound call center activities, in addition to local and regional marketing efforts.

Developed and delivered training segments for outside sales representatives.

Supervised productivity reporting, customer follow-up and conflict resolution.

Forecasting and sales funnel reporting for team and individual territories, within the west coast region.

Fibre Glass Evercoat Co., Inc., Ontario, CA February 1982 – February 1990

General Manager

Managed a staff of 20 office, production and warehouse employees; 4 indirect sales representatives.

Streamlined production reporting and warehouse processes through hands on experience and implementation of more efficient methods.

Managed P&L, AP and AR, in addition to raw material procurement and carrier contract negotiations.

OSHA and Hazmat training responsibilities for western facility and personnel.

Customer visits with sales team to assist in retention and product trainings in western region.

Worked with graphic designers on advertising, labeling and promotional efforts for the western sales territory.

Managed manufacturer sales reps, inventory and conducted audits at 3 satellite warehouses.

H. Love – 3

EDUCATION / LICENSES / TRAINING / SYSTEMS SKILLS

Masters of Business Administration (dual degree), Marketing and Finance, Argosy University, Orange, CA

Bachelor of Science, Physiology, Chapman University, Orange, CA

Life Insurance and Cemetery Licenses, State of California and Georgia

Train the Trainer Certification

Executive Management Training Various Sales & Marketing Workshops APICS & Logistic Courses

Proficiencies: Word, Excel, PowerPoint, Project, Access, Prezi, JDE, MFG-Pro, ACT, Visio, SharePoint, Salesforce,

HMIS, Beacon, various Social Media Platforms

ASSOCIATIONS / INTERNSHIPS / COMMUNITY

Orange County Product Managers Association, CA

Chamber of Commerce Member (Orange & Ontario, CA; North Myrtle Beach, SC; Athens, GA); Scientific Society

ReoRehabilitation, CHOC and St. Joseph Hospital, Orange, CA

Community: Not For Profit Fundraising Not For Profit Healthcare Marketing Efforts

AWARDS

SCI – Sales Excellence Award; 2021, 2022

Belk, Inc. – Pacesetter Award

Irvine Scientific – Manufacturing and Marketing Synergy Award

Airborne Express – Highest Pace Account Conversions (numerous record months)

Fibreglass Evercoat – Increased Freight Out with Decreased Freight Expense Achievement

Fibreglass Evercoat – Best Inventory Turns In A Decade

H. Love - 4

HOLLY VESTRI-LOVE



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