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Customer Service Business Development

Location:
White Plains, NY
Posted:
February 18, 2024

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Resume:

ANTHONY PAGLIARO, R.PH.

ad3p4e@r.postjobfree.com 845-***-****

linkedin.com/in/anthony-pagliaro-66017180

Highly motivated entrepreneur with excellent customer service skills and never-ending desire to improve patient outcomes. Unparalleled experience developing new relationships with physicians and their staff to educate them on addressing access and reimbursement issues to achieve positive results with medications. Experienced in multiple healthcare disciplines including nephrology, endocrinology, rheumatology, neurology, pulmonology, psychiatry, gastroenterology, and internal medicine. Full understanding of the reimbursement process and navigating the complexity of each unique system. AREAS OF EXPERTISE

Business Development/Solution Selling

Account Development and Retention

Specialty Pharmacy

New business acquisition

Buy and Bill

Benefit Investigation

Copay and Patient Assistance

New Product introduction/Launch

Reimbursement support programs

Sales generation and growth

ICD-10 Coding

Medicare, Medicaid B/C/D and Commercial

reimbursements

PROFESSIONAL EXPERIENCE

ALBERTSON’S JANUARY 2023 – PRESENT

PHARMACIST

District leader for reimbursement and access issues across all disease state disciplines.

Utilize pharmaceutical company sponsored resources such as copay cards and patient assistance programs to solidify patient access.

Educate customers on health promotion, disease prevention and the proper use of medicines.

Interact with doctors and their staff to resolve prior authorizations to gain medical approval.

Educate patients on copay reduction from state programs such as New York State Epic Program.

Review medications for accuracy, appropriateness, and interaction, and adjust medications according to approved protocols.

RESOLUTIONRX OCTOBER 2009 – JANUARY 2023

OWNER

Built a multimillion-dollar specialty pharmacy business utilizing relationships developed with physicians, nurses, social workers, and dieticians.

Specialized in high-cost medications and the ability to deliver those products to the end user through prior authorizations, foundation grants, and company sponsored copay assistance.

Handled all payer segments for patients, including Medicare B, C & D, Medicaid, commercial insurance, and other programs.

Educated medical professionals and addressed questions regarding patient access, insurance coverage, and reimbursements.

Trained physician offices on step therapy and letters of medical necessity to facilitate patient medication utilization.

Supported medical teams regarding Buy and Bill and the viability of that business model.

Managed all aspects of the business including client relationships, new business acquisition, inventory management, budget, personnel, and daily operations.

Recruited, trained, and educated staff of pharmacists, technicians, store clerks and drivers.

Implemented cost saving measures using IT solutions and software to reduce labor costs.

Became part of a buying group to lower medication purchasing dollars. ANTHONY PAGLIARO – PAGE 2

PROFESSIONAL EXPERIENCE – CONTINUED

Held informational healthcare educational sessions to inform patients about taking an active role in their health.

Actively marketed services to the community, including general population, healthcare providers, assisted living communities and local clinics.

AMGEN JUNE 2004 – OCTOBER 2009

SENIOR BIOPHARMACEUTICAL REPRESENTATIVE, NEPHROLOGY

Responsible for a three-product portfolio including Epogen, Aranesp, and Sensipar representing over 28 million dollars in sales.

Attained expertise in reimbursement and contracting in all three selling platforms: Clinic, Hospital, and the Dialysis setting.

Educated physicians and dialysis staff on overcoming reimbursement and access issues utilizing prior authorizations, letter of medical necessity, copay assistance and foundation grants.

Became an expert in Buy and Bill converting both a Hospital and Private Medical Practice to Aranesp.

Sales contest recipient for two consecutive semesters, based on Sensipar growth and Aranesp retail sales share increase.

Appointed District Trainer within 2 years and was responsible for new hire training and managerial tasks within the district.

ELI LILLY & COMPANY JANUARY 2001 – JUNE 2004

SENIOR SALES EXECUTIVE

Osteoporosis Specialist spearheading aggressive product launch, introduction, and sales of Forteo.

Served as the Science Task Force Champion and lead resource for the district responsible for reviewing and reporting on new papers and information regarding the topic of osteoporosis.

Responsible for multiple hospital accounts including Westchester Medical Center, Stamford Hospital, and Helen Hayes Hospital.

Regularly met and exceeded goals; 101% of quota for 1st quarter of 2003, 141% of quota for 2nd quarter 2003, and 102% of quota for 3rd quarter 2003 GLAXOSMITHKLEIN FEBRUARY 1999 - JANUARY 2001

EXECUTIVE SALES REPRESENTATIVE

Successfully completed a preceptorship in the areas of family practice, psychiatry and pulmonology.

Member of team that launched the asthma medication Advair.

Recognized as district, regional and national leader in percentage growth of Wellbutrin SR at 60.80%.

Aggressively launched Lotronex and led both the district and regional market share at 62.85%. EDUCATION & LICENSES

ST. JOHN’S UNIVERSITY, JAMAICA, NY BACHELOR OF SCIENCE DEGREE IN PHARMACY, 1986 LICENSED NEW YORK STATE PHARMACIST



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