Lisa Rizer

Customer Oriented, Friendly, Motivated, Reliable and Loyal

Allen Park, MI 48101

ad3p4a@r.postjobfree.com

+1-910-***-****

Authorized to work in the US for any employer

Work Experience

Restaurant General Manager

Burger King - Livonia, MI

April 2020 to Present

Daily operations, inventory management, labor management, controls, P&L control, schedules, training, hiring and orientating, shift running

Sous Chef

Rusty Bucket Restaurant & Tavern - Bingham Farms, MI August 2018 to April 2020

Daily shift running, HOH daily planning and line checks, health department and EverClean compliant, staffing, training, inventory and controls, p&l controls, daily prep and production, schedules Restaurant Manager

Steak N Shake - Sterling Heights, MI

April 2016 to August 2018

Schedules for managers and associates.

Food orders

Line ups

Health Department and Ecosure action plans

Staffing and hiring

Shift running and positions

Guest relations

New product training

New associate training

Kitchen Manager

Red Robin - Madison Heights, MI

June 2013 to April 2016

Responsibilities

All inventory orders, inventory counting weekly and P&L. Schedules for 28+ team members, all hiring, firing and training of new team members. All equipment upkeep and repairs, production and recipe compliance. Menu changes, promotional rollouts, vendor dealing, all corporate communication, office work, safe drops, deposits and basic shift running Accomplishments

I have taken a kitchen running 45 minutes average ticket times to 12 minutes in less than a year. We have passed all health department and Steritech visits since I've been here. I've fixed all equipment issues and the cleanliness issues, as well as ending inventory, food variance and food cost percent. I've maintained an excellent staff with little to no turn over. Skills Used

Managing my people, serv safe certified until 07/2020. I've got great people skills and have taken an unappreciated team and turned the entire BOH around Assistant General Manager

Burger King - Chesterfield, MI

July 2009 to April 2013

Day to day shift running, inventory management, scheduling, training, developing, corporate communications, as well as interview process and hiring. I usually opened the restaurant for the day and ran the breakfast to lunch changeover. I started out as crew and worked my way up, and worked 50 hours a week. Just before my lay-off, I received the first "A" grade in our company on our Sales, Profit, and Operations Visit, earning myself, my GM, and my DBM all a bonus. Education

High School Diploma in General studies

Pioneer Westfield High School - Westfield, WI

1995 to 1999

Skills

• Cuisine

• Culinary

• Sales

Certifications and Licenses

Serv Safe Certified

July 2015 to July 2020

ServSafe

July 2020 to July 2025

Assessments

Social media — Proficient

September 2023

Knowledge of social media techniques and analytics interpretation Full results: Proficient

Food safety — Proficient

September 2023

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Customer focus & orientation — Proficient

September 2023

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Proficient

September 2023

Influencing and negotiating with customers

Full results: Proficient

Cooking skills: Basic food preparation — Proficient September 2023

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Retail customer service — Proficient

September 2023

Responding to customer situations in a retail setting Full results: Proficient

Management & leadership skills: Impact & influence — Proficient September 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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