Susan Stricker

Austin, TX ***** 512-***-****

www.linkedin.com/in/susan-stricker/ ad3p46@r.postjobfree.com

Program Manager

Break Down Complex Processes, Programs, and Projects into Manageable Components to Implement and Measure

Strategic and creative solutions-driven real estate professional with a proven track record leading cross-functional teams, programs, and projects working with client and internal stakeholders. Implement project communications and change management to drive desired business outcomes. Strong organizational, adaptability, collaboration, and customer-focus skills.

Highlights and Expertise

Program Management

Site Selection / Transaction Management

Project & Facility Management

Risk & Opportunity Communications

Corporate Occupancy Planning

Employee Development & Coaching

Process Improvement

Portfolio Optimization

Professional Experience

CBRE, Overland Park, KS (Remote) 2009 - 2023

Program Manager, Sprint / T-Mobile Account 2018 - 2023

Implemented and supported client retail real estate initiatives, programs, and governance. Managed new employee hiring interviews, onboarding, training, and mentoring.

Tracked and communicated key performance indicator (KPI) progress to client and internal leadership and collaborated for issue resolutions, identifying areas for improvement and areas of strength.

Managed merger related program initiatives and communications for Sprint and T-Mobile, including legal notice mailings, construction, and real estate consolidations, ensuring smooth transition.

Led rollout of new and developing process improvement initiatives aligned with real estate technology systems and trained non-technical team promoting data consistency, ensuring accurate reporting to aid decision makers.

Worked with subject matter experts to gather information, align business and technology requirements, produce original content playbooks, process, standards, and job aids, which carried out consistent and effective service delivery to the client.

Translated internal stakeholder pain points into data management improvement recommendations, monitored changes to the process or technology platform, communicating improvement results and cross-checking systems consistency.

Customer Relationship Manager, Sprint Account 2016 - 2018

Partnered with client retail sales operations leadership and internal real estate resources to drive successful outcomes of retail real estate services delivery.

Aligned with retail operations managers to evaluate retail store issues and engage appropriate real estate function, facility management, legal, transactions, and finance, collaborating for minimal down time and retail store sales success.

Communicated issues and resolutions to client and internal leadership, developed solid working relationships between cross-functional groups, resulting in faster and cost-effective solutions.

CBRE (Continued)

Project Manager, Sprint Account 2009 - 2016

Managed occupancy planning and workplace experience initiatives for client real estate portfolio, 8M square feet-domestic and international real estate, matching real estate supply and capacity with business strategy and demand. Forecasted real estate capital and expense project spend $5M to $11M project size range.

Engaged with cross-functional executive and leadership, developing acquisition and disposition real estate strategies for the U.S. and International real estate portfolio.

Led and directed real estate transactions from beginning to end, including complex site selection, financial analysis, contract negotiations, and construction.

Identified opportunities for international real estate portfolio optimization, driving $2.2M in annual cost reduction.

Determined corporate real estate efficiency and cost saving actions following workforce reductions; 290K square feet disposed, square foot reduced per head from 276 to 150, and $11.4M NPV savings.

Partnered with cross-functional teams, developed project scope, and converged data for financial modeling, driving decision making for client funding processes from project inception through implementation.

Led collaboration teams implementing multiple initiatives for process improvement, creating structure for streamlining work and innovation recommendations.

Spearheaded communications to all leadership levels, identified and reported risks and opportunities, project progress, and results, which ensured client commitments were met.

SPRINT NEXTEL CORPORATION, Overland Park, KS (remote) 2005 - 2009

Portfolio Strategy Planner

Managed portfolio strategy, optimization and planning actions for enterprise real estate portfolio comprised of 4.5 / 8M square feet in multiple locations, nationwide and internationally.

Identified over 3.5M square feet for disposition and consolidation following merger and affiliate acquisitions, securing $70M operating expense reduction.

Initiated 100+ real estate projects rationalized for synergy, mobility plays, and business needs, enabling 75 to go forward with favorable financial and business justification.

Championed company mobile workforce and flexible work programs to improve business productivity and maximize real estate efficiencies by reducing leased square footage.

PRIOR POSITIONS

NEXTEL COMMUNICATIONS, Austin, TX (remote), Senior Facility Manager

VECTRIS COMMUNICATIONS, Austin, TX, Facility Manager

ICG Communications, Denver, CO (remote), Regional Real Estate Manager and General Services Manager

Education and Training

Project Management Level One (PJM-I), CBRE

Certified Facility Manager (CFM), International Facility Management Association

Business Major, Wichita State University, Wichita, KS

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