Fogelsville, *****

248-***-****

ad3p41@r.postjobfree.com

Rashmikant Bhagwan

Overview

Friendly and customer-focused Hotel Front Desk

Manager with over six years of experience

providing best-in-class services, including guest

reception, check-out, mail, and messaging

service. Have provide clients with satisfactory

results and shown increase client retention by

delivering services beyond their expectations.

Have professional level of communication and

interpersonal skills, a keen eye for detail, and

the capacity to resolve client complaints

satisfactorily in timely manner.

2022 - 2023

Front Desk Manager

Queen Bee Motel, Detroit. MI, USA

Manage front office staff and ensure that all guests receive courteous and prompt service. Ensure that the front desk is staffed 24/7. Oversee guest check-in and check-out procedures. Handle guest inquiries and complaints. Monitor the team’s performance to ensure that all service standards are met. Prepare daily, weekly and monthly reports. Develop and implement strategies to maximize profits. Update and maintain hotel policies and procedures. Keep abreast of industry trends and changes. Assist in the preparation of the annual budget and financial plans. Ensure compliance with hotel and industry standards.

2018 - 2022

Front Desk Manager

JZ Motel, Detroit, MI, USA

Responsibilities included, but not limited to, inventory accounting, payroll, scheduling, discipline and training; managing junior managers and supervisors, leaded department stand outs and forecasting meetings. Handled guest/client’s special requests, needs and complaints. Facilitated large high profile events and emergency / crisis situations, provided personalized attention to VIP's. Consulted in hiring talent and evaluated for job performance, position advancement, and termination.

1978 - 2018

Business owner

Ami’s Cosmetics and Spices, South Africa

Highly dedicated and hardworking owner with an excellent customer service record and superb teamwork abilities. Adept at changing economic environment by handling a variety of store tasks simultaneously with high speed and professionalism. Managed scheduling availability for staff to include some weekends, and special store events as required. Managed daily operations related to inventory management and marketing. SKILLS

• Leadership

• Organization

• Problem solving

• Teamwork

• Sales

• Time management

• Scheduling

• Cash Handling

• Customer services

• Problem solving