Customer Service Representative
Resume:
Govnor Payne
Customer Service Representative at Affiliated Computer Services
Hutto, TX
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Govnor Payne
* **** ********* & Landscaping
Received all incoming calls and routed them accordingly. Dispatched the service calls to technicians in the field. Made outgoing calls to customers to solicit more work. Upsell the business with each call.
Document all work to ensure that it was done in a timely manner. Prepared the log for the work every day to ensure technicians had work so as to start in a timely fashion. Customer Service Representative at Affiliated Computer Services Hutto, TX
ad3p3s@r.postjobfree.com
I am looking for a part time to a telecommute position with a growing company that I can utilize my skills of customer service along with clerical and administrative to bring some added personality to any company. Call me, let's talk and discuss our future together and make plans for our journey to have immediate success. I guarantee you that you will not be disappointed.
Customer Service Representative
Affiliated Computer Services - Austin, TX
2009 to 2012
Interact with Medicaid recipients to provide information in response to inquiries about services and intercede on their behalf in locating health-related services and arranging appointments. Act as mediator when there is a need for problem resolution.
Senior Advocate
Sears Holdings - Austin, TX
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Applied Jobs
2008 to 2009
Answer phones and respond to customer requests. Provide product, service, and scheduling information. Upsell products and services. Identify research and resolve issues using the computer system and Internet. Take escalated calls when there is no obvious solution and resolve those issues. Complete logs and reports. Research billing issues and misapplied payments. Recommend process improvements. Dispatcher
Time Warner Cable - Austin, TX
2005 to 2006
Scheduled and dispatched field technicians in setting up or problem-solving cable related issues. Sent crews to appropriate locations according to customer requests, specifications, using radios or telephone. Arranged for repairs to restore services and schedules. Relayed work orders, messages, and information to or from work crews, supervision, and field inspectors using two-way radios. Conferred with customers or supervising personnel to address questions, problems, and request for service or equipment. Monitored personnel and/or equipment locations and utilization to coordinate service and schedules. Recorded and maintained files and records of customer requests, work or services performed. Customer Service Rep/Dispatcher
Esoterix, Inc - Austin, TX
2004 to 2005
Coordinated delivers transactions as set up by Couriers and vendors; dispatching calls to other couriers/vendors. Was responsible for overseeing weekend "pre-alerts" for Saturday shifts. Handled the logistics of coordinating freight shipping requests with Federal Express freight or other cartage agents. Logged early morning messages for dispatch into queues and followed up with outstanding requests while answering inbound calls. Anticipated the need to reordering inventory based on reports to have a positive impact on operational planning.
Office Manager and Dispatcher
Boyd Services - Austin, TX
2002 to 2004
Resolved billing and payment issues. Conferred with customers by phone or in person to receive collection of payments. Collected and distributed invoices for payments by Accounts Payable and Accounts Receivable Departments. Tracked company's monetary operations overseeing budgets and expenditures. Monitored field technicians for compliance to service schedules. Maintained company's fleet of vehicles. Human Resources Representative/Recruiter
DuPont Photomasks - Round Rock, TX
2000 to 2002
Liaison for temporary staffing agencies and on-site temporary employees. Responsible for recruitment advertisement and tracking. Created and placed advertisement in multi-media. Updated Job Line weekly and logged applications for governmental regulatory compliance. Arranged interview schedules. Assisted with new hire onboarding. Arranged for pre-employment physical examinations and drug screens. Worked closely with operational managers to ascertain their employment needs. Office Manager / Dispatcher
SM&P Utility Resources - Milwaukee, WI
1997 to 2000
Managed the work of 8 dispatchers. Kept records, logs and schedules of the calls received. Maintained information on each call and then prepared a detailed report on all activities occurring during each shift. Utilized computer-aided dispatch systems to accomplish tasks. Coordinated all schedules for dispatchers to technicians in the field. Maintained a steady workflow to ensure the operational efficiency of routes and maximum productivity.
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