TANIKA TATE

ad3p3a@r.postjobfree.com 915-***-**** El Paso, TX 79938

Summary

Customer Service professional with 5+ years' experience in providing assistance to others using logical problem-solving skills. Aspiring for a position in the healthcare field or other customer facing role within a growth-oriented company, where my skills can be used for making a positive contribution to the organization.

Skills

Adobe PDF

Microsoft Office Suite: Word, Excel, Power Point, Outlook.

Zoom

Adaptive team player

Inbound and Outbound Calling

Customer relations

Courteous demeanor

Clerical support

Experience

Guard I – Team Lead Deployed Services, LLC – El Paso, TX 05/2023 – present

Perform security patrols of designated areas on foot or in vehicle

Perform stationary post assignments: Open and close doors for clients

Engage in proactively scanning post assignment area to make sure we are following Prison Rape Elimination Act (PREA)

Proactively scan for potential threats stemming from criminal activity or life safety issues

Proactively seek out and develop rapport with customers by assessing what is important to them and addressing it

Watch for irregular or unusual conditions that may create security concerns or safety hazards

Permit authorized persons to enter property and monitor entrances and exits

Prevent individuals from theft of company property

Investigate and prepare reports on accidents, incidents, and suspicious activities

Assist with basic first aid and make emergency notifications, if needed

Customer Service Representative TLC Services - El Paso, TX 08/2021 - 03/2023

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions for SNAP Benefit recipients.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative GC Services, LP - El Paso, TX 09/2021 - 09/2022

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered inbound calls, chats and emails to facilitate customer service.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Personal Home Care Assistant All Generation Home Health - El Paso, TX 04/2020 - 12/2022

Maintained clean and well-organized environment for client happiness and safety.

Supervised medication administration, personal hygiene and other activities of daily living.

Improved patient outlook and daily living through compassionate care.

Followed care plan and directions to administer medications.

Aided with mobility and independence for disabled individuals and continually monitored safety.

Provided patients with transportation to and from doctor appointments.

Personal Home Care Assistant Superior Home Health Care - El Paso, TX 04/2017 - 04/2020

Assisted patients in the activities of daily living and helped clients with personal hygiene requirements

Aided patients as they performed activities for support, help and protection from harm

Performed all duties as listed on the detailed task assignment plan

Reported all significant changes in patient's circumstances to the immediate supervisor within twenty-four (24) hours of awareness of occurrence or by the next working day

Reported emergency/life-endangering situations to patient's family, physician, and/or health officials as soon as possible but no later than one (1) hour after time of awareness.

Team Lead/Housekeeper Crothall Healthcare, Inc, Providence Hospital - El Paso, TX 11/2016 - 05/2017

Served/provide duty guidance as lead for other housekeeping associates

Performed cleaning functions in assigned areas using prescribed methods

Removed soiled linens and changes beds with clean linens.

Education and Training

University of Phoenix Phoenix, AZ Expected in 05/2024

Bachelor of Science: Healthcare Administration

El Paso Community College El Paso, TX 08/2010

GED

References

References Available upon request

Contact this candidate