Jessie Arnold

Thermal, CA *****

ad3p30@r.postjobfree.com

+1-442-***-****

Excellent interpersonal skills and a friendly demeanor. Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.

Committed to providing world-class customer service while remaining professional. Adapts quickly to changing seasonal demands, needs, and priorities. With extensive experience in the [Type] industry, I am a knowledgeable and dedicated customer service professional.

To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.

With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented. Quality, speed, and process optimization are your specialties. Work Experience

Delivery Driver

Spark walmart - Indio, CA

April 2022 to June 2022

Interacted with customers to determine their needs and sales opportunities. Spoke with customers on the phone as well as in person. Any issues with the delivery truck were reported to the next shift driver and shift lead. Carefully loaded items into the delivery vehicle to prevent damage during transport. Recorded each delivery using proper paperwork before leaving the warehouse. Am a customer service representative.

Was in charge of delivering food to the customer's location. Mystery Shopper

Merit mystery company - Thermal, CA

August 2020 to June 2022

Routed incoming calls to the most qualified personnel and departments within the company. Through the use of effective marketing strategies, I was able to exceed my sales targets. Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.

Effectively communicated account changes, new [Type] products or services, and potential [Type] upgrades to customers.

Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.

Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments. Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals. Followed through on all critical inter-departmental escalations to increase customer retention rates. Double-checked the data's accuracy and integrity.

Looked into and resolved issues with accounting, service, and delivery. Successfully trained team members on best practices and protocols, reducing process inconsistencies. Improved efficiency and performance by tracking team member productivity and providing feedback. Shopper

Instacart - Indio, CA

August 2020 to January 2022

Organized trade shows and created marketing collateral to reach more potential customers. Double-checked that all of the items were in excellent condition and that the packaging was still intact. Used a consultative sales approach to understand customer needs and make relevant recommendations. Totaled the order and provided the necessary documentation for payment. Delivered items to customers on time by effectively managing time and planning effective routes. Kept track of substitutions and let customers know about them. Demonstrated accuracy and speed in selecting order items. Kept all perishable items refrigerated until the customer arrived. Firefighter

Westmorland Volunteer Fire Department - Westmorland, CA May 2006 to February 2010

Oversaw equipment and vehicle upkeep to maintain emergency readiness. Ensured that well-developed safety plans for safe and timely evacuations were in place. Had a strong understanding of firefighting principles and suppression methods, which allowed me to make sound decisions in emergency situations.

Educated the general public and members of the community about fire safety and prevention methods in order to provide life-saving techniques.

Assisted with salvage and firefighting operations. Carried out complex diagnostic and medical procedures, such as first responders and delivery babies By establishing and maintaining water supply lines, I was able to effectively aid in fire suppression. Checked all fire and life safety systems and equipment, such as fire alarms, sprinkler systems, and smoke detectors, for proper placement at properties.

Completed written recommendations on probationary firefighters and conducted periodic firefighter written performance evaluations.

Calmly and effectively directed evacuations to avoid fatalities, injuries, and panic during fires and emergencies.

Filled firetrucks with water, sandbags, and gas to maintain a proper supply of materials in trucks. Worked at fire scenes, laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders, and using pike poles, smoke ejectors, and forcible entry tools, among other things. Laid out and connected hoses to fire hydrants to fight fires. Rescued people from dangerous situations and provided emergency assistance for both minor and major issues.

Responded to medical emergencies and performed life-saving procedures and other emergency medical services.

Notified fire dispatchers, explaining the situation and requesting additional firefighters and emergency supplies.

Was in charge of overseeing and coordinating the tactical methodology used in dealing with emergencies and other situations.

Prepared fire, equipment, and personnel reports.

Animal Caregiver

Humane Society of Imperial County - El Centro, CA

June 2006 to November 2006

Used a variety of techniques such as cold calling, prospecting, and networking to land new customers and penetrate new markets.

Kept an eye on animal behavior and performed examinations to look for illnesses, injuries, or diseases. Safely restrained animals during exams and procedures. Made a decision.

Cages, kennels, play yards, and grooming areas were kept neat and clean by me. Kept daily logs of the children's behavior, sleeping patterns, meals, and activities. Contributed to client retention by consistently providing excellent customer service to both clients and pets.

Kept a daily log of time spent with dogs in order to calculate payments, itemize activities, and provide services.

Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.

Took in information about the pet's health, behavior, potential allergies, and other details in order to provide complete records and methods of owner contact. Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions. Kept the animals healthy and happy by brushing their coats, trimming their nails, cleaning their ears, and providing other basic care.

Taught pet owners and caregivers about animal care, nutrition, and disease management. Stocker

Dollar Tree - Brawley, CA

February 2006 to June 2006

Checked sales floor stock levels on a regular basis to ensure that backstock merchandise was replenished before it ran out.

Inspected them for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds.

Used RF scanners to track merchandise and double-check container contents.Used RF scanners to track merchandise and double-check container contents.Used RF scanners to track merchandise and double- check container contents.Separated all of the debris and packaging from the boxes for recycling or disposal.General and warehouse managers chose me to work on special projects, such as stock implementation during shortages.Priced merchandise, stocked shelves and took inventory of suppliesWas in charge of inventory management, which included counting and stocking merchandise.Took special orders for custom or special order merchandise from customers.Assisted customers in finding what they were looking for and transferring oversized items to vehicles.Took on customer service responsibilities, working with teams of up to [Number] to achieve top satisfaction ratings in satisfaction surveys as needed.Kept my work area clean, orderly, and safe.Removed packing materials and applied identifying codes, such as price or inventory control numbers, to merchandise before transferring it to shelves.Alternated goods in inventory using the first-in/first-out method to keep shelves organized and properly stocked.Demonstrated strong communication skills as well as an understanding of the requirements for processing packing slips.Assisted the maintenance team in organizing and cleaning the warehouse, stockroom, and store near the end of the shift.Was in charge of pricing merchandise, stocking shelves, and taking inventory of supplies.Placed products in the proper storage locations to keep stock areas organized and inventory counts accurate. Tax Assistant

Got taxes - Ocotillo, CA

January 2005 to June 2006

Sought advice.

Kept track of attendance, supervised volunteers, and greeted visitors at all museum events. Made a recording.

Worked with children ranging in age from 2 years old to 6 years old and adapted teaching techniques to fit their age and skill level.

Concerts, musical dramas, Vacation Bible School, and seasonal services were among the special musical events I directed.

Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.

Was in charge of preparing departmental contracts for approval by an attorney. Kept track of all company inventory by monitoring multiple databases. Identified

Guided

Was in charge of representing

Created agendas and communication materials for team meetings. Made a decision.

Used Excel and miscoft word to accurately enter data into a batch ticketing system. Looked at accounting systems and records to see if the methods and controls were appropriate. Tax optimization and planning

Recommendation

Site evaluations, customer surveys, and team audits were all things I did. Police Explorer

The Imperial County Sheriff’s Office - El Centro, CA February 2003 to February 2006

Checked each person's right to enter restricted areas and denied access to anyone who wasn't supposed to be there.

Kept accurate and detailed records of everything that happened during each shift. All security violations and duress alarms were dealt with quickly and effectively by me. Looked for evidence and stolen property in vehicles, buildings, homes, and property. Any unauthorized personnel were detected and apprehended. Created detailed reports and professional presentations for management and regulatory agencies. Had an excellent attendance record and was always on time for work. Provided the company with accurate verbal and written reports. Any unusual behavior was noted and followed up on. Showed visitors around the building and answered accessibility questions. Was responsible for processing and logging accurate and detailed incident reports. Education

Coachella Valley High School - Thermal, CA

2020

Skills

• Contract negotiation/review/draftingBusiness Advertising DevelopmentTime management skillsProficiency Fee assessments in Excel miscoft word and Supervision Case management skills Business Development Legal codes and laws knowledge Time management skills Tax preparation

Proficiency in Excel miscoft word and Product ordering Supervision Team management

Customer service Sales

Reports generation and analysis First Aid/CPR

Audits Communications

File/records maintenance Microsoft Office

Operations management Inventory management

Planning and coordination Organization

Credit and collections

• Pet Care

• Animal Care

• Management

• Climbing

• Experience with Children

• Automotive Diagnostics

• Payroll

• Project Management

• Databases

• Presentation Skills

• Research

• Pricing

• Social Work

• Delivery Driver Experience

• Microsoft Powerpoint

• NetSuite

• Typing

Languages

• English - Expert

• American Sign Language - Fluent

Certifications and Licenses

First Aid Certification

EMT Certification

Driver's License

August 2019 to August 2023

I can drive a class c vehicle

CDL C

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