Yasamine Myricks

Experienced Customer Service Rep.

Columbus, GA 31901

ad3p1d@r.postjobfree.com

+1-706-***-****

Over five plus years of customer service experience, with a year of assistant management experience. Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Conduent - Lexington, KY

August 2021 to Present

• Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Resolved customer issues

• Handled reservations

• Worked in the inbound call center

Agent

GCS

June 2019 to Present

Educate customers on product information and accessories resulting in approximately 15% dollar increase per sale

Cashier/Customer Service

Arbys - Columbus, GA

March 2018 to July 2019

Assisted 150-300 guests daily, greeted guest upon arrival. Utilize cash register for cash and credit card transactions. Received between $800-$1100 daily, cleaned and maintained the main areas in store including counters, kitchen, prep area, store lobby, and common areas. Alerted guest to upcoming promotions, completed opening and closing procedures, including disassembling machines and stocking. Call Center Agent

Convergys - Columbus, GA

June 2017 to January 2018

Respond to inbound calls with regards to client inquiries and provide high quality customer support. Maintain a high-volume workload with a fast-paced environment, assist an average of 300 clients. Sandwich Artist/Cashier

Subway - Columbus, GA

November 2016 to June 2017

Make fast, accurate, and consistent sandwiches. Comply with all portion sides recipes, and all systems and procedures. Maintain cleanliness and sanitation of the restaurant including tables, floors, windows, beverage station, restroom, etc. Assist in supervision of preparation, sales, and service of food. Asst Manager

Boom Foods - Columbus, GA

September 2012 to June 2015

Responsibilities

•Alert customers about upcoming sales events and promotions

•Cleaned and organized the store including the checkout desk and displays

•Operated cash register for cash, checks,and credit card transactions with 100% accuracy

•Stocked and replenished merchandise according to store merchandising layouts

•Priced merchandise, stocked shelves and took inventory of supplies

•Handled all customer relation issues ina gracious manner and in accordance with company policies Accomplishments

when I first started at Boom Foods I was a prep cook and I worked my way up from that to a cook then a team trainer and then to a Assistant Manager.

Skills Used

I demonstrated leadership skills, communication skills and I showed hard work and determination Cashier

Hardees - Columbus, GA

October 2008 to June 2012

•Operated cash register for cash, credit card, and check transactions with a 100% accuracy

•Priced merchandise,stocked shelves and took inventory of supplies

•Handled all customers relation issues in a gracious manner and in accordance with company policy

•Welcome customers into the store and help them locate items

•Use time efficiently when not serving customers

•Verified that all customers received receipts for their purchases Accomplishments

I started as a prep cook and made my way up to a cashier in less than 6 months Education

diploma

Kendrick High School - Columbus, GA

1999 to 2003

Certificate in Pharmacy Technician

Virginia College - Columbus, GA

2015

Skills

• Call Center (2 years)

• Customer Service (5 years)

• Food Service

• Crew Member

• CSR

Assessments

Call Center Representative — Highly Proficient

November 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Customer Service — Proficient

March 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate