Joseph M Cataldo

Boston, Ma 617-***-**** ad3p18@r.postjobfree.com Linkedin.com/in/jcataldo-Boston

PROFESSIONAL SUMMARY

Telecommunications professional with over 15 years in configuring, supporting, and managing VOIP systems. I have a diverse background in Cisco Unified Communications, Cisco VOIP, Cisco Collaboration, Video Conferencing, Data Communications, Telecommunications, Data Networking, Wireless and Call Center technologies. Lead engineer designing, developing, implementing, and supporting IPT and UC solutions in the managed service, utility, and hospital business environments. Excellent communication skills and able to quickly grasp and adapt to new technologies.

TECHNICAL SKILLS AND CORE COMPETENCES

Technical Project Lead, Project Management, Multi-Vendor Management, Change Management, Agile Methodology, Enterprise system management.

Cisco Unified Communications Manager versions 10.x, 11.x,12.x, Cisco Emergency Responder.

Cisco Unity Connections, SME, IM&P, Expressway C & E, Cisco UCCX 10.x, 11.x,12.x versions.

SIP, H.323, MGCP, SCCP, ISDN PRI, T1, E1.

VMware 5x, 6x, Cisco UCS C-Series servers. Meraki Wireless and Meraki Switches.

Cisco CUBE, Virtual CUBE, Cisco Voice Gateway implementation and integration.

MS Office, Visio, Secure CRT, Notepad ++, Wireshark, RTMT, Engineering documentation.

Calabrio, NICE, Verint call recording systems.

Cisco Finesse Agent software.

EXPERIENCE

Sr. Cisco Unified Communications Engineer Jan 2022 - Sept 2023

Diversant-Innova Solutions, LLC Red Bank, NJ

Lead engineer for Cisco analog voice gateway tech debt reduction and hardware refresh project. Lead a 300K hardware refresh project to reduce and refresh over 150 Cisco Analog voice gateways. Decommissioned over 40 Cisco Analog VGs saving the customer over 80K.

Migrated and refreshed hardware at over 50 locations with zero downtime.

Improved and reduced implementation process time by 80%.

Installed and configured Cisco CUBS for Teams voice migration project.

Developed project timelines, implementation schedules, configuration standards based on business requirements and best practices.

Collaborated with company Agile Teams and strategic teams on new IPT site designs and migrations.

Developed engineering design documentation, Visio diagrams for system changes and configurations.

Sr. Cisco Unified Communications Engineer Nov 2019 – Jan 2022

Steward Health System, LLC Westwood, MA

Developed and Led Virtual Tele-Neurology and Cardiac response project to support proof of concept utilizing Cisco jabber 12.x clients and Telepresence Video systems.

Supported multi cluster Enterprise-wide Cisco Unified Communications Manager systems and UCCX systems for 12 CUCM cluster and over 40 hospital locations.

Supported and managed multi cluster Cisco Expressway-E, C, and IM&P systems.

Developed support documentation and Visio diagrams for system designs, configurations, and changes.

Developed and implemented Cisco Unity Call Handler call trees for hospital departments.

Supported Tier III escalations and troubleshooting of incidents for all hospital locations.

Sr. Cisco Unified Communications Engineer/Network Engineer Sept 2018 – Nov 2019

Rocket Software, Inc Waltham, Ma

Lead project engineer to Implement and integrate Akkadian CUCM provisioning automation software process. The system was deployed across 5 CUCM clusters worldwide reducing the onboarding, off-boarding, and configuration process by 50%, saving the company over 200k.

Installed and configured Cisco Webex Room systems.

Develop, supported, and provided training for team members with day-to-day operations and projects.

Supported Global Enterprise-wide Cisco Communication Manager version 12x and UCCX version 12x Cisco UCCX Contact Center.

Upgraded (5) Cisco Communication Manger clusters supporting company global business with minimal impact to production environment.

Sr. Cisco Unified Communications Engineer Jun 2011 – Aug 2018

National Grid / Verizon Business Enterprise Solutions Waltham, Ma

Designed and implemented Work@ Home remote Contact Center Agent solution for 400 Call Center agents integrating into Cisco UCM solution.

Designed, led, and implemented project to convert Brazil locations from local carrier service to MPLS/PIP installing, configuring, and integrating Cisco CME Voice Gateways reducing customer costs by 20K and completing project within project specified timeline.

Designed CER Implementations and site conversions for over 100 locations with no downtime to production.

Designed, implemented, and configured Cisco Voice Gateways for Cisco SRST providing local call failover design for over 100 locations Worldwide.

Led implementation for over 200 Nortel and Avaya PBX systems to Cisco VOIP transformations for leading US utility.

Sr. Cisco Unified Communications Engineer Jun 1996 – Jun 2011

National Grid US, Waltham MA

Installed, supported, configured, managed, upgraded, and converted all National GRID US locations through mergers and acquisitions. Supported and led the conversions for PBX/TDM legacy systems through conversions to Cisco IPT CUCM.

Converted corporate phone systems from de-centralized systems saving over $200K/year.

Lead engineer for CER Cisco Emergency Responder implementation for over 100 locations and for over 5000 endpoints at corporate HQ.

EDUCATION, CERTIFICATIONS & TRAINING

CCNA-Voice, CCNA R&S, CCENT Certifications

American Management Association Project Management AMA-PMP Certificate

Cisco Meraki Wireless Network Admin (CMNA) Certification

ITILv3 Certification

Sonus Networks SBC SS7/PSX/GSK Certification

NERC/FERC/CIP Certification

Bunker Hill Community College, Boston Ma A.A. Degree

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