Customer Service Support Specialist
Resume:
GREGORY B. KLYPCHAK
Metamora, IL 61548
****@*******.***
WORK EXPERIENCE
Supreme Radio Communications (May 2023 to present)
Electronics Technician
Program and support Motorola MOTOTRBO and APX two-way radio systems.
BasicITS (August 2022 to September 2022)
PC Technician--subcontracted to Rivian, Inc.
Remove and reinstall computer workstations, monitors, and peripherals as part of an office workspace furniture refresh project.
COUNTRY FINANCIAL (June 1998 to July 2022)
Infrastructure Engineering Consultant Specialist
Design and provide support for corporate conference rooms in three US locations specializing in Microsoft Teams room systems.
Review system design submissions from third party A/V integrators.
Develop equipment lifecycle requirements, document procedures, train support staff on operation, maintenance, and troubleshooting.
Interact frequently with executives and other leadership team members providing superior customer service.
Infrastructure Support Specialist
Configured and deployed routers and switches for agency offices as part of a technology refresh project.
Provide support for corporate conference room A/V systems including room layout and system design.
Responsible for managing the corporate structured wiring cable plant.
Research, select, and manage inventory of low voltage cabling components and supplies.
Develops custom server and equipment cabinet configurations to meet infrastructure configuration requirements.
Develop physical layouts, documents procedures, and maintains cable records for six strategic datacenter facilities.
Built cabling infrastructure in four remote datacenter facilities.
Participates on project teams providing leadership, direction, and knowledge pertaining to power and structured wiring.
Reviews engineering documentation for determining equipment power and environmental requirements.
Train and mentor staff personnel for correct methodologies of cable management as well as other job functions.
Develops department annual budget list of supplies and works as technical purchasing agent for supplies.
Received Operational Excellence Yellow Belt Certificate of Achievement.
Data Communications / Network Specialist
Work as purchasing agent for network hardware and technical supplies.
Designed, implemented, and support switched Ethernet LAN networks utilizing VLAN technology.
Designed and successfully implemented Fibre Channel SAN infrastructure.
Lead teams on multiple projects of large network implementations (approximately 2000 nodes).
Performed network protocol analysis and bandwidth utilization monitoring.
Performed DNS administration duties.
Designed and implemented a fault-tolerant centralized corporate Internet infrastructure using redundant feeds.
Senior Data Communications Analyst
Designed, installed, and maintained Ethernet, ATM, and Token Ring networks.
Responsible for LAN diagnostics and network performance.
Provided support for OS/2, Windows 3.X, Win95, and NT-based terminal emulation software.
Configured, installed, and provided support for bridges, routers, and switches.
Performed network protocol analysis and monitoring.
Designed and implemented DHCP and DDNS server-based TCP/IP address infrastructure.
Provided basic UNIX system administration for Solaris 2.7 based Sun systems.
CATERPILLAR, INC. (February 1996 to May 1998)
LAN Systems Analyst
Designed, installed, and maintained Token Ring and Ethernet networks.
Responsible for LAN diagnostics and network performance.
Provided support for OS/2, Windows 3.X, Win95, and NT-based terminal emulation software.
Configured, installed, and provided support for hubs, bridges, routers, and switches.
Performed network protocol analysis and monitoring.
Designed and implemented DHCP server-based TCP/IP infrastructure.
Installed, tested, and debugged new microcomputer hardware and software systems.
McDONNELL DOUGLAS TECHNICAL SERVICES (May 1995 to Feb. 1996)
Senior PC/Network Consultant--subcontracted to Illinois Dept. of Public Health
Installed and maintained Novell NetWare 2.2, 3.11, and 3.12 networks.
Provided software support for Microsoft Windows-based packages.
Performed telephone helpdesk hardware and software support.
Performed instructional training sessions on basic computer usage.
Installed, tested, and debugged new microcomputer hardware and software systems.
BRADLEY UNIVERSITY (September 1989 to April 1995)
Network Engineer
Installed and maintained Novell NetWare 3.11 and 3.12 networks.
Installed and maintained AppleTalk networks using LocalTalk and EtherTalk.
Installed and maintained network routers, bridges, repeaters, and concentrators.
Installed AT&T StarLAN 10 networks (LanManager 1.1).
Performed system administrator duties for Apple, Novell, and AT&T networks.
Tested and installed AT&T ‘ISN’ network nodes.
Computer Hardware Engineer
Repaired and maintained AT&T, Apple Macintosh, IBM, and compatible computer equipment.
Installed, tested, and debugged new microcomputer hardware and software systems.
Developed new price structures for Micro-Resale division of Computing Services.
Performed technical training for User Services division of Computing Services.
Provided support for many software programs.
Assembled, tested, delivered, and installed new microcomputer equipment.
ALLTEST INC. (November 1988 to September 1989)
Electronics Engineering Technician
Built engineering prototype circuitry.
Tested and debugged prototype designs.
Designed, built, and tested product test fixtures.
Updated engineering documentation including schematics, bills of material, and change notices.
Purchased engineering lab supplies, including test equipment and microcomputer hardware.
Product Repair Service Technician
Repaired customer products and refurbished new defective products.
Performed service training to international distributors' service personnel.
DMI INC. (June 1988 to October 1988)
Electrical Maintenance Technician
Diagnosed and repaired various large industrial robots and lathes.
MICRO COMPUTER CONSULTANTS (November 1984 to May 1988)
Service Technician and Sales Consultant
Set up and serviced microcomputer hardware.
Analyzed business and retail clients' needs.
Researched, demonstrated, and recommended hardware and software to meet client needs.
EDUCATION
BRADLEY UNIVERSITY (Fall 1984 to May 1988)
Received B.S. degree in Electrical Engineering Technology
INTERESTS
Serve as a church volunteer in various capacities
Cooking using outdoor grills and barbecues
Working with home theater high fidelity and pro audio equipment
Listening to music
Spending quality time with family and friends
References available
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