William Davenport

Old Lyme, CT *****

ad3p13@r.postjobfree.com

+1-203-***-****

Authorized to work in the US for any employer

Work Experience

Warehouse Manager

KELLOGG MARINE - Old Lyme, CT

March 2019 to December 2023

Shipping Responsibilities Include, But Are Not Limited To • Accurate picking, packing and shipment of various sized parts to support quick turnaround of parts ordered. • Fill orders by removing the correct parts from the shelf, identifying part numbers and proper quantity. • Determine method of shipment and packs accordingly. • Count, weigh, measure or examine packaging and contents of items for conformance to company specifications. • Operate forklift or uses hand truck to move, convey or hoist equipment and parts throughout the warehouse and work areas. • Comply with all quality standards and policies.

• Maintain a clean and safe work area - this includes cleaning / maintaining equipment and work areas, and performing safety inspections of areas. Receiving Responsibilities Include, But Are Not Limited To • Receives and unpacks merchandise and supplies and verifies accuracy of deliveries. • Performs general labor tasks including loading, unloading, lifting and moving materials. • Confirms proper location of merchandise. • Ensures production area organization and cleanliness. • Stock shelves by placing material in appropriate locations. • Operate forklift or uses hand truck to move, convey or hoist equipment and parts throughout the warehouse and work areas. • Comply with all quality standards and policies. • Maintain a clean and safe work area - this includes cleaning / maintaining equipment and work areas, and performing safety inspections of areas. Education And/Or Experience • Knowledge typically obtained with a high school or equivalent diploma. • dependable attendance and be a team player. • Prior forklift certification and forklift certified. • Basic computer skills. Director of Information Technology

International Distributor - Philadelphia, PA

2009 to June 2020

Reporting directly to the President/CEO, recruited to manage IT and Telephony Operations. Business Financial Analyst and oversaw all IT functions including data center management, testing/deployment, vendor relationships, technical support, application development, financial monitoring and disaster recovery planning. Manage Budget of over $12 million and direct and train District Managers at over 3000+ customer facilities.

Designed and deployed several SDLC's over 20 years across 8+ different ERP/CRM software solutions. I.e. SalesForce, JD Edwards One World, PeopleSoft, SAP, NetSuite etc. Improved productivity and reduced costs through the implementation of electronic Healthcare Employee Information system database of over 148,000 clients and employees. Managed over 25 Project Leaders, System Analysts and Programming teams to maintain, customize and integrate employee and client records working directly with end users through the use of an Agile system management protocol. Authored and executed plan to improve software implementation, consolidate/upgrade servers and establish consistent hardware/ software standards to eliminate unstable, highly mixed operating system environment. Designed and executed desktop virtualization transformation effort that increased network line capacity. Implemented change control and facilitate documentation for all aspects of the business including new software and hardware upgrades. Deployed hardware Asset Management system including multi-tier paging alerts for system issues.

Notable Accomplishments:

• Converted a multi-client/server network and application system to a unified CRM/ERP Cloud based system

• Developed training initiatives for access to over 3600+ facility accounts

• Supported multiple application vendors, SAP, Salesforce, AllScripts, PeopleSoft, etc. and implemented several tracking and information exchange systems to streamline data intelligence communication

• Implemented Asset Management initiative to govern the hardware/software of 1000+ employees

• Slashed manual processes by 50% with development and implementation of SaaS solutions.

• Manage Desktop operations and Help Desk incidents, reducing costs by 40% Led SOX audit and compliance and financial application roll-out for enterprise-wide project Warehouse Operations Manager

Healthcare Services Group, Inc - Philadelphia, PA

June 1991 to November 2012

June 1991- November 2012 Healthcare Services Group, Inc. - Philadelphia, PA BELOW ARE OTHER TITLES HELD DURING MY TENURE AT HEALTHCARE SERVICES Director of IT and Operations

Healthcare Services Group, Inc - Philadelphia, PA

June 1991 to November 2012

• Established Quality Assurance and Internal Risk auditing

• Manage Front Office Staff Operations and Human Resources

• Implemented Financial Audit which saved over 35% in unnecessary processes and costs

• Led management negotiations with vendors to reduce Logistics costs by 44%

• Developed Asset Management procedures for the purchase deploy retire and disposal of hardware/ software

Senior Director of Logistics and IT Development Engineer Healthcare Services Group, Inc - Philadelphia, PA

June 1991 to November 2012

• Designed Project Management procedures with increases of production by 22%

• Achieved guaranteed network uptime from 83%-99.99%

• Led team to design and support server based ERP/CRM system company-wide

• Collaborated with clients to assess needs, acquire data and configure custom solutions.

• Deployed company wide IT/Data security

Education

Master Degree in Business Administration

Yale University - New Haven, CT

June 2010 to June 2012

Bachelor of Science degree in Aerospace Engineering and Advanced Avionics Embry-Riddle Aeronautical University - Daytona Beach, FL June 1991 to June 1994

Skills

• Budget Planning / Remediation

• ITIL Framework Solution

• Virtualization and Infrastructure Management

• Human Capital / Resources

• Agile SDLC Methodology

• Lean Six Sigma Process Improvements

• Project Management

• Kaizen Ideology Best Practices

• Change and Risk Management SOX Audit

• Accounting Best Practices

• Cloud and Mobile Computing

• Desktop and Help Desk Process Improvements

• Enterprise Asset Management

• Manage Data Center Security

• Strategic Business Intelligence Deployment

• Active Directory

• ERP Systems

• Forklift

• ERP systems

• NetSuite

• Lean Six Sigma

• Six Sigma

• Computer networking

• SOX

• CRM software

• Asset management

• Driving

• Load & unload

• Data center experience

• Construction

• Customer service

• Warehouse experience

• Quality control

• Negotiation

• Purchasing

• Materials handling

• Assembly

• Shipping & receiving

• English

• Heavy lifting

• Manufacturing

• Merchandising

• Technical support

• Human resources

• Blueprint reading

• Help desk

• Application support

• Accounting

• Procurement

• ITIL

• Agile

• Product management

• Budgeting

• Business intelligence

Certifications and Licenses

Six Sigma Certification

Professional Engineer

CDL

Pallet Jack Certification

Forklift Certification

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