Gelene Croce

**** *. ***** ** ******* MD *****

Cell: 410-***-**** ad3p03@r.postjobfree.com

Professional Summary:

Quality focused hard worker committed to attention to detail and approaching administrative task with tenacity. Professional worker who goes above and beyond basic administrative task and takes on multiple projects at once. Fluent in English and Spanish. MS Office proficiency (Excel, Word, PowerPoint)

WORK HISTORY:

Bravura Information Technology Systems, Aberdeen MD 1/2018 – current

HR/Travel Administrator

Confirm reservations, distributes tickets along with confirmations to traveler.

Research on optimal travel alternatives.

Coordinate, supervise and implement every aspects of travel arrangements for staff, executives, and production team.

Maintain and update profiles or STARS for corporate as well as customer travel.

Maintain queues to assure approvals as attained as well as deadlines are met.

Research and resolve all incorrect charges with respected to entire travel program.

Review travel associated invoices as well as statements for accuracy plus codes for Accounts Payable.

Ensure to compare invoices with genuine travel transactions to validate every charge.

Identify most suitable as well as best quality service with reasonable possible rates.

Collect information from travel agent and hotels vendors etc.

Perform with Travel Agency to verify travel details and arrange reservations using existing flight schedules as well as Internet resources.

Community Staffing Network, Baltimore, MD 7/2011 – 12/2017 Office Manager/ Recruiter

Addressed all employee harassment allegations, work complaints and other concerns.

Hired employees and initiated the new hire paperwork process.

Explained all human resources policies, procedures, laws, standards and regulations to each employee.

Organized new employee orientation schedules for all new hires.

Posted positions through approved recruitment channels.

Developed new process for employee evaluation which resulted in marked performance improvement.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Routinely answered customer questions regarding employment.

Partner effectively with HR teammates when working compensation, compliance, onboarding, and other processes.

Source and recruit top tier talent, not only to meet the hiring goals of immediate needs, but also proactively, in order to build candidate pipeline for upcoming and future growth demands.

Bravo Health, Baltimore MD 3/2009 – 5/2011 Customer Service Enrollment Broker

Maintained friendly and professional customer interactions.

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaint's professionally.

Acted professionally and patiently when addressing negative customer feedback.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Promptly responded to inquiries and requests from both members and providers, regarding benefits, eligibility, claims, provider network, service area any other inquiry requested.

Shaming Shoppes, Baltimore, MD 7/2006 8/2008 Administrative Assistant

Ordered and distributed office supplies while adhering to a fixed office budget.

Fostered a positive work environment by consistently treating all employees and customers with respect

Managed wide variety of customer service and administrative tasks to resolve customer issues

Managed office supplies, vendors, organization and upkeep.

Opened and properly distributed incoming mail.

Answered and managed incoming and outgoing calls while recording accurate messages.

Obtained scanned records and uploaded them into the database.

Assisted with receptionist duties, file organization and research and development.

Operated multiline phone system, bilingual translator.

North East Food, Baltimore MD 9/2004 - 6/2005

Administrative Assistant

Directed guests and routed deliveries and courier services.

Developed knowledge about products and sales items to answer shoppers' questions.

respect and consideration.

Answered customer telephone calls promptly and in an appropriate manner.

quickly and efficiently.

Routinely answered customer questions regarding merchandise and pricing.

Immigration & Naturalization Service’s, Pasadena, MD 1/2000 - 3/2004 Information Specialist

Obtained scanned records and uploaded them into the database.

Organized forms, made photocopies, filed records and prepared correspondence and reports.

Obtained customer inquiries and uploaded them into the database.

Bilingual Customer Service Representative.

Kept logs for inbound calls by zip code.

Mailed Immigration forms

Translated information from English to Spanish.

Scheduled customers' appointments for fingerprints and biometrics.

EDUCATION

High School Diploma

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