ZALAYA KALIGA

ad3ozz@r.postjobfree.com 534-***-**** Vancouver, WA 98660

Summary

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty.

Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research,

documentation and problem-solving.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional

interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

© Departures Management Problem-Solving

© Boarding Support Creative Thinking

@ Issuing Tickets Critical Thinking

© Check-In Procedures Team Collaboration

© Customer Service

Experience

ATS Portland, OR Operated computerized system to handle ticketing and check-ins

Passenger Service Agent Assisted passengers with reservations, ticketing and adjustments to

11/2022 - 03/2023

itinerary.

Worked with personnel in gate area by verifying passenger documents

before boarding aircraft.

Boarded passengers, closed aircraft doors and pulled jet bridge to prepare

for departure.

Greeted passengers and provided boarding instructions

Collected baggage charges and accepted baggage for check-in.

Managed gate, ramp and cabin services for each flight

Utilized PA system to announce departures and changes to landings

Pushed wheelchairs with passengers through terminal and gate areas to

ease transport.

Upheld uniform and conduct guidelines to maintain professional

appearance.

McGee Air Services Portland, OR Completed thorough zone searches to check for physical tampering and

Station Agent restricted items.

11/2021 - 11/2022 Completed thorough zone searches to check for security issues such as

aircraft tampering and restricted items.

Directed aircraft movements to and from terminal gates with accurate

motions and proper safety equipment.

Serviced commissary, power, lavatories, air conditioning and potable

water,

Built and maintained productive relationships with employees

Understood and followed oral and written directions.

® Worked successfully with diverse group of coworkers to accomplish goals

and address issues related to our products and services

* Prioritized and organized tasks to efficiently accomplish service goals.

Crest Foods Edmond, OK ® Monitored employee productivity to provide constructive feedback and

Supervisor coaching

03/2020 - 10/2021 * Complied with company policies, objectives and communication goals.

* Coordinated employee schedules according to shift changes and

availability

© Established and enforced clear goals to keep employees working

collaboratively

* Reviewed completed work to verify consistency, quality and conformance:

* Provided ongoing training to address staff needs

® Interviewed applicants, recommended individuals for hiring and evaluated

staff performance.

* Responded to employee concerns or complaints by coordinating with

human resources team to solve issues

© Evaluated processes and employee strengths to realign workflows with

changing business demands.

* Displayed strong telephone etiquette, effectively handling difficult calls.

© Identified areas for improvement, narrowing focus for decision-makers in

making necessary changes

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