ROBERT DEMOTTO JR.

ad3ozy@r.postjobfree.com 304-***-**** Home

www.linkedin.com/in/robert-demotto-jr-b7551821a Mill Creek, WV

Network Administrator

Summary of Qualifications

Network Administrator and Information Technology professional with experience enhancing IT operations. Skilled in designing, implementing, and maintaining robust networks and databases. Knowledge of disaster recovery plans and the use of off-site software and networking tools to recover data.

Core Competencies

Operating Systems • Computer Hardware • Software Installation • Troubleshooting • System Configuration • Digital Devices

Computer-aided Design (CAD) • Programming • Cloud Computing • Database Systems & Programming • Server Maintenance C++ • C# • Python • SQL • Wisdom System Administration • System Testing • Customer Service • Ticket System

Education

DeVry University - Chicago, IL January 2023 - 1$a3

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Associates of Applied Computer Science in Information Technology & Networking

Relevant Courses:

●Information Technology & Networking

●Cloud Computing

●Information Systems Security

Professional Experience

Customer Service Representative – ex n jg%g%%

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W 0!Teleperformance – Fairmont, WV January 2018 - January 2021

oIT Project Management: Assisted software development team in creating solutions for problems and issues based on customers information technology inquiries.

●Customer Service: Provided excellent customer service and technical support to local and remote users.

●Troubleshooting: Conducting troubleshooting strategies for end user AP111 QQFSG0Z8]*0L9connectivity and 9Aaccount creation.

●Customer Retention: Made outbound calls 9 to follow up with users and ensured resolution satisfaction.

Small Engine Mechanic – Elkins Motorsports – Elkins, WV August 2010 - August 2016

●Technical Hardware Maintenance: Promoted customer relations and satisfaction by troubleshooting engine issues in accordance with company standards for scheduled maintenance and warranty issues.

●Hardware Testing: Serviced and performed repairs on equipment in a prompt, safe, effective, and profitable manner.

●Reporting: Documented inspections, test results, repair work done, and parts replaced for proper billing.

Customer Service Manager – Aegis Communications – Elkins, WV October 2004 - September 2010

●System Hardware Management: Responsible for managing the ordering, configuration, installation coordination, inventory management, and on-going support of all outsourced technicians.

●Leadership: Acted as point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts.

●Policies & Procedures: Established policies, processes, and procedures for managing IT operational incidents.

Certificates

●Certified Computer Programmer

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