KRISTINA O'BRIEN

Tacoma, WA ***** 253-***-**** ad3oyj@r.postjobfree.com

Skills

Client Needs Assessments

Life Skills Development

Coping Techniques

Client Advocacy

Community Service Programs

Problem-Solving

Community Resource Navigation

Program Coordination

Behavioral Disorders

Resident Support

Behavioral Intervention

Client Screening

Quality Assurance

Eligibility Requirements

Cultural Sensitivity

Collaboration and Teamwork

Goal Setting

Empathy and Compassion

Family Engagement

Work History

Transitional Living Specialist/Property Management 04/2017 to 10/2023 OB1 Investments LLC – Tacoma,WA

Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.

Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

Streamlined rent collection processes, reducing late payments and improving overall revenue generation.

Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.

Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance. Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants. Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.

Verified income, assets, and expenses, and completed file tracking sheet for each applicant. Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Coordinated with legal counsel to resolve tenant disputes. Developed and implemented marketing strategies to increase occupancy rates. Collected and maintained careful records of rental payments and payment dates. Delivered emergency 24-hour on-call service for tenants on building issues. Empowered clients to achieve self-sufficiency through personalized goal-setting and progress monitoring.

Conducted thorough assessments of client needs, strengths, and barriers to develop tailored interventions for optimal success in independent living situations. Served as an advocate for clients within the community, promoting awareness of their rights and responsibilities in accessing available resources. Collaborated with multidisciplinary teams to ensure seamless delivery of services for each client''s unique needs during their transition to selfsufficiency. Coordinated educational opportunities such as job training programs or academic courses to help clients enhance their skills for future success in employment situations. Managed challenging behaviors among program participants through effective crisis intervention techniques resulting in a safe environment conducive to personal development. Supported family reunification efforts whenever appropriate while maintaining focus on the best interest of each individual client during their transition to independence. Assisted clients with accessing healthcare services, including mental health and substance abuse treatment programs, ensuring holistic support throughout the transitional living process. Fostered a strong sense of community among residents by organizing group activities, supporting peer-to-peer connections, and encouraging teamwork within the transitional living program. Monitored progress towards service plan goals.

Developed and implemented programs to engage and empower underserved populations. Coordinated with local government to provide resources to clients. Assisted in developing grant proposals to support social service initiatives. Real Estate Agent 05/2008 to 01/2013

John S Reality – Tacoma, WA

Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.

Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.

Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.

Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.

Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.

Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.

Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.

Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.

Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.

Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.

Negotiated, facilitated, and managed real estate transactions. Communicated with clients to understand property needs and preferences. Developed and maintained relationships with clients through networking, postcards, and cold calling.

Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.

Generated leads for sales and rental properties through cold calls and referrals. Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.

Attendant Counslor 05/1996 to 01/1999

Rainier State School – Buckley, WA

Enhanced customer satisfaction by providing efficient and courteous service. Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.

Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.

Handled cash transactions accurately, ensuring proper documentation for financial records. Determined customer needs by asking relevant questions and listening actively to responses. Proven ability to learn quickly and adapt to new situations. Demonstrated respect, friendliness and willingness to help wherever needed. Excellent communication skills, both verbal and written. Strengthened communication skills through regular interactions with others. Used critical thinking to break down problems, evaluate solutions and make decisions. Participated in team projects, demonstrating an ability to work collaboratively and effectively. Cultivated interpersonal skills by building positive relationships with others. Assisted clients with activities of daily living, promoting independence and quality of life. Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.

Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives. Prioritized patient dignity, privacy, and autonomy during all aspects of care provision. Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.

Built strong relationships with clients to deliver emotional support and companionship. Recognized and reported abnormalities or changes in patients' health status to case manager. Recorded status and duties completed in logbooks for management. Entrusted to handle confidential and sensitive situations in professional matter. Home Health Aide/ CNA- Certified Phlebotimist 12/1999 to 08/2004 Arcadia Health Care – Pierce County WA

Improved patient well-being by providing compassionate and attentive personal care. Assisted clients with daily living activities, enhancing their independence and quality of life. Maintained a clean and safe home environment for patients, reducing falls and accidents. Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.

Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.

Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.

Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.

Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.

Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences. Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications. Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.

Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments. Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.

Traveled to clients' homes to complete healthcare services and promote continuity of care. Assisted disabled clients to support independence and well-being. Developed rapport to create safe and trusting environment for care. Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness. Utilized universal precautions and infection control principles in all aspects of care. Assisted with end-of-life care.

Researched and recommended community resources to meet clients' needs. Reduced patient stress levels through effective communication and active listening skills. Provided emotional support for patients during challenging times, fostering a positive healing environment.

Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process. Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

GED Tutor 10/2004 to 05/2006

Federal Bureau Of Prisons – SeaTac, WA

Improved GED pass rates by offering individualized tutoring sessions tailored to students'' unique learning styles.

Enhanced student retention of material with engaging and interactive lesson plans. Increased student confidence in their abilities through consistent positive reinforcement and encouragement.

Assisted adult learners in overcoming educational barriers, resulting in higher levels of success on GED exams.

Provided support for students with diverse backgrounds, adapting teaching methods to meet individual needs.

Utilized real-life examples and hands-on activities to make complex concepts more accessible for students.

Maintained open lines of communication with students outside tutoring sessions, providing additional support as needed.

Served as a mentor and resource for students beyond academics, offering guidance on career and educational opportunities after obtaining their GEDs. Motivated students with accurate feedback and positive reinforcement. Assisted students in developing study skills and strategies. Developed methods to motivate and engage students in learning. Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas. Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.

Mentored and coached students with focus on developing independence and self-confidence. Aerospace Assembly / Forklift Operator

Precision Machine Works – Tacoma, WA

Improved aircraft maintenance efficiency by implementing advanced diagnostic tools and procedures.

Enhanced safety standards by conducting thorough inspections and identifying potential issues before they escalated.

Optimized aerospace systems performance through meticulous testing and calibration of equipment.

Streamlined repair processes, reducing downtime and ensuring timely completion of projects. Contributed to successful project completions by rigorously adhering to industry best practices and company standards.

Managed inventory levels effectively, minimizing waste while maintaining adequate stock for critical repairs.

Assisted with aircraft and equipment transport and movement. Maintained, inspected, adjusted, and packed aircrew flight equipment. Education

Communications, Cultural Anthropology, English

Highline College - Seattle, WA

Horticulture: Sustainable Gardening 2014

Tacoma Community College - Tacoma, WA

Real Estate Exam, License: Real Estate Fundamentals 05/2007 Rockwell Institute - 13218 NE 20th St Bellevue, Wa. 98005 2005

Christian Counsling Psychology Certificate : Cognitive Therapy, Temperament Therapy, Meyers Briggs Sunset Bible Institute - Lakewood, WA

Phlebotomy Certification 1996

Clover Park Technical College - Lakewood, WA

Certified Nursing Assistant/ CPR - First Aid : Patient Care 1995 Enumclaw Memorial Hospital CNA Training - Enumclaw, WA GED 05/1994

Tacoma Community College - Tacoma, WA

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