Customer Service Accounts Receivable

Jenny Walker

(H) ***-***-*****.**********@*****.*** 257 Hiltonia Creek Road, Sylvania, GA 30467

SUMMARY

Service-focused professional with a knack for building productive working relationships. Extensive cash handling experience.

Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

SKILLS

Accurate cash handling

MS Office proficient

Sales professional

Reliable

Team-oriented

Payment processing

Employee training

Exceptional leader

Flexible schedule

Recruiting and interviewing

Customer service

Outstanding communication skills

EXPERIENCE

Senior Assistant Manager-Loan Officer / Security Finance 2019 to Present Evaluating credit worthiness by processing loan applications and documentation within specific limits.

Interviewing applicants to determine financial eligibility and feasibility of granting loan. Communicate with clients either to request or provide information. Posted customer payments by recording cash, checks and credit card transactions. Complete loan contracts and counsel clients on policies and restrictions. Maintain and update account records

Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the loan process.

Operate in compliance with laws and regulations and adhere to lending compliance guidelines.

Coordinated with clients and internal departments resolve account discrepancies. Calculated estimated weekly invoicing, prepared and posted payments and followed up on all aged receivables.

Reached out to vendors and customers in order to resolve account problems. Answered inbound calls to provide information, answer questions or discuss payment options. Processed monthly payments, researched payment discrepancies and prepared monthly reports.

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.

Updated customer accounts with interactions, payments and personal information. Completed administrative tasks such as record keeping, writing correspondence and gathering materials.

Reviewed credit records to evaluate customer histories. Efficiently implemented short-term tracking factoring in possible long-term tracking strategies. Managed accounting operations, accounting close, account reporting and reconciliations. Reviewed accountantÆs book entries to ensure accuracy of the G/L. Executed accounts receivable reporting enhancements and reconciliation procedures. Used advanced software skills to produce high-quality documents, reports and presentations. Gathered information and entered data into computer system. Initiated payment recovery for overpayment.

Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.

Received and submitted payments and applied amounts to customer balances. Contacted customers in person at personal and business locations to collect payments directly.

Accounts Receivable /Scheduler, B & J Fire Protection, March 2016-November 2018 Statesboro, GA

Distributed invoices using postal mail, email or digital transmissions. Entered, posted and scanned accounts receivable documents into Excel,Word,Quick Books software program.

Checked time and attendance information to determine billable services. Reconciled bank accounts, documented payments and produced invoices via Excel,Word,Quick Books.

Posted customer payments by recording cash, checks and credit card transactions. Generated monthly statements for accounts receivable operations. Reconciled accounts receivable and prepared income summary reports and cash reports. Updated receivables by totaling unpaid invoices.

Resolved collections by examining customer payments, payment history and coordinating contact with collections.

Assisted with time-sensitive functions, including recording credit memos, processing invoices and completing month-end reports.

Improved organizational process to increase efficiency. Developed process improvement initiatives to ensure timely and consistent receipts for the organization.

Updated and reconciled accounts payable with purchase orders for accuracy. Maintained confidential information, such as pay rates, bonus targets and pay grades. Resolved vendor and employee inquiries about invoices and purchases in a timely manner through research.

Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.

Reached out to customers to verify information and follow up on issues. Store Manager, SolaFide Boutique, June 2017-November 2018 Statesboro, GA

Oversaw inventory management to minimize waste.

Supported management in exceeding customer service and quality standards. Analyzed marketing information and translated it into strategic plans. Addressed customer inquiries and resolved complaints. Reduced process lags by effectively managing 12 employees to ensure optimal productivity. Resolved customer problems by investigating issues, answering questions and building rapport. Shared product knowledge with customers while making personal recommendations. Delegated work to employees based on shift requirements, individual strengths and unique training.

Counted cash drawers and made bank deposits.

Provided excellent customer service and adhered to all standard practices, resulting in maximized sales and minimized shrinkage.

Reduced process lags while managing 12 employees to ensure optimal productivity. Oversaw inventory tracking, management and physical inventory counts. Achieved sales quota by social media and brand marketing. Wrote order supply requests to replenish merchandise. Corrected operational discrepancies for [2] stores by developing and executing process improvements.

Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.

Stocked and restocked inventory when shipments were received. Coordinated sales reports, reconciled accounts and made bank deposits. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Enforced adherence to policies, standards and security protocols. Contributed to merchandising ideas at team sales meetings. Interviewed, hired, supervised and trained 12 employees. Interviewed, hired, supervised and trained employees. Updated store pricing, signage and merchandising based on current promotions. Maintained daily record of all transactions.

Hired, trained and managed a team of associates, including evaluating performance and enforcing disciplinary actions.

Hired, trained and managed a team of associates, including evaluating performance and enforcing disciplinary actions.

Trained staff to deliver outstanding customer service. Created attractive store displays to generate customer interest. Coached and mentored associates to achieve employee promotions. Managed store appearance, including merchandising and displays, signage, decorations and cleaning.

Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis. Scheduling Manager/Collections Manager, Hall Law Group, June 2015-July 2017 Statesboro, GA

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Answered phone calls daily.

Worked with suppliers to maintain a steady flow of materials and tools required to meet established schedules.

Collaborated with all outside vendors and served as the central point of contact. Faxed reports, scanned documents, developed spreadsheets and organized files. Set and confirmed customer appointments for a busy Law Office. Performed clerical duties.

Developed and updated scheduling policies covering all department activities. Managed the schedules of a team of 4 Attorneys.

Automated office operations, as well as managed client correspondence, record tracking and data communications.

Helped less experienced staff manage daily assignments. Created professional memoranda, and letters.

Tagged, organized and stored physical files.

Oversaw the organization, filing and retrieval of records. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed daily office operations and equipment maintenance. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized corporate and office meetings for 4 Attorneys. Implemented updated online collection procedures for payment, increasing on-time payments by 100%.

Maintained personnel records, including applications, performance reports, payroll records, and medical files.

Exceeded specific team goals by partnering with staff to share and implement best practices. Developed and implemented record management procedures. Supervised office staff members in daily tasks and performance. Received and screened high volume of internal and external communications, including email and mail.

Verified and logged in deadlines for responding to daily inquiries. Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.

Assisted with arranging and coordinating travel accomodations. Handled materials distribution tasks for [2] company locations. Managed the daily calendar for [4] Attorneys.

Gathered information to create Excel spreadsheets outlining. Aided senior leadership during executive decision-making process, generating data reports to recommendcorrective actions and improvements.

EDUCATION AND TRAINING

High School Diploma

Jenkins County High School, Millen GA 1993

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