Customer Service Entry Level
Resume:
LINDY VAUGHN
Overland Park, KS 66204
***************@*****.***
OVERVIEW
Dependable candidate seeking opportunity to expand skills and contribute to company success. Considered hard working, ethical and detail-oriented, ready to take on challenges using problem-solving and task prioritization skills to help the team succeed.
SKILLS
Sales Development Team Building
Customer Service Coordinator Critical Thinking
Analytical thinking Training and Development
Problem Solving CRM System
Hospitality & Accommodation Team Player
Business Planning Time management
Travel booking management Independent Worker
Leadership Event Planning
Word Processing Office Equipment
Microsoft office suite Call Center Experience
Excel-Quickbooks Dialer Experience Inbound and Outbound
Database Administration
EXPERIENCE
January 2020 to Current Online Lenexa, Kansas
E-Commerce Owner-Catalyst22.R7edbubble.Com LEATHERSEDGE.MYSHOPIFY.COM** LUNARLUXESWIMCO.ETSY.COM LUNARLUXEFINEJEWELRY.BIGCARTEL.COM
Devised social media plans to drive digital marketing. ● Tracked trends and capitalized on emerging opportunities, adapting to changing business conditions and market demands. ● Marketed products with attractive images and descriptive listings.
Optimized prices based on financial targets and current market trends.
Kept business cost-effective and profitable by expertly managing overhead, inventory and shipping expenses.
February 2017 to April 2021 Kansas City, Missouri
Independent Contractor-Doordash, Instacart
Followed instructions and prioritized assignments to meet deadlines. Tracked daily business activities and costs and maintained accurate billing in financial systems for record purposes. ● Reviewed work before submission to achieve high-quality standards.
Leveraged online platforms and popular venues to find freelance work.
Contracted for a predetermined fee based on time and effort required to complete the task.
Used social media channels to market skills and acquire new clients.
Worked from home or non-traditional workspace, enabling flexible work schedule and work-life balance.
March 2016 to February 2020 Lenexa, Kansas
VP Of Operations Home Renovation Services
Capitalized on new business opportunities, identifying and pursuing development pathways based on current market and competitor research.
Oversaw successful business development strategies to bring in substantial new revenue.
Reduced company expenses by renegotiating several key contracts.
Worked with human resources teams to obtain stellar talent recruitment and retention.
Developed and maintained policy and procedures for the department.
Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
Maintained financial and administrative controls, accurately tracking funds and keeping records current.
Helped team members tackle daily workloads with confidence through empowered training and motivational strategies. ● Boosted sales through successful advertising campaigns. ● Set prices or credit terms for goods or services based on forecasts or customer demand.
Evaluated supplier performance by price, quality and on-time delivery.
January 2016 to February 2017 Lenexa, Kansas
Executive Administrative Assistant/Recruiter- Smartride AutoGlass
Responded quickly to emails and phone calls from customers to resolve issues.
Handled needs of executive staff, coordinating meetings and travel plans for a busy team.
Planned special events to show employee appreciation. ● Tracked business metrics with spreadsheet software and produced visualizations and detailed reports highlighting information.
Answered phone calls and directed callers to appropriate parties.
Booked executive accommodation and travel before scheduled conferences.
Collaborated with hiring managers to interview ideal candidates.
Conducted background checks and connected with references to verify eligibility of candidates.
Posted job listings in LinkedIn, Indeed and Monster to acquire more applicants.
Met staffing objectives using excellent recruitment strategies and detailed evaluations of job candidates.
Brought in highly qualified applicants, targeted recruitment strategies on key candidate pools.
May 2012 to June 2014 Lenexa, Kansas
Call Center Team Lead-LMC TRUCK
Attended regularly scheduled video conferences for team meetings and one-on-one coaching.
Navigated multiple computer systems and utilized search tools to find information.
Analyzed call volume and average call time to monitor performance and productivity.
Updated records with details of customer interactions and transactions.
Documented all call information according to standard operating policies and procedures.
Referred unresolved customer grievances to designated departments for further investigation.
Collaborated with internal departments to find resolutions and conduct further research on customer accounts.
Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
Remained current on new marketing campaigns to respond appropriately to marketing related inquiries.
Used various tools and resources to identify trend behaviors to improve individual and team performance.
EDUCATION
Brown Mackie College Lenexa, Kansas January 2007 Paralegal
Certificate Portland Community College Portland, Oregon May 2009 Certificate Business and Marketing Coursera Online Lenexa, Kansas June 2016 Certificate Microsoft Office Suite and CRM Systems Buckner Technical Center Buckner, Missouri May 2005 Certificate HTML Web Design
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