DIELLA S. BACCHUS

Agile Coach Scrum Master Project Manager Product Owner CRM Salesforce Administrator

Dacula, Georgia

470-***-****

ad3ox0@r.postjobfree.com

SUMMARY

Accomplished Agile Coach, Product Owner, Project Manager, Scrum Master and CRM Salesforce Administrator, with 10 years of experience. Advancing digital transformation at Duke Energy, EMC Insurance, Cruise Control and other companies. Supports globally distributed engineering off-shore and on-shore teams and business partners to deliver Enterprise solutions that delight customers. Worked in in Gas, Energy, Banking, Retail, Education, Pharm, Insurance and other product/service organizations. Servant Leader championing Agile Transformations through coaching teams, Business Partners, Managers and Executives on Agile values and principles, driving adoption, cultural change and continuous improvement, to deliver high-value products and impactful business outcomes that maximize ROI.

SKILLS

EXPERIENCE

• Agile Frameworks (Kanban, Scrum, XP, Scrumban…)

• Jira

• Azure

• Rally

• Customer Relations

• Risk Management

-Wealth Management/Budgeting

• Process Improvement

• Relationship Development

• Technical Writing

• Team Management

• Confluence

• Strategic Planning

• Business Knowledge

• Conflict Resolution

• Customer Satisfaction

• Workflow Analysis

• Backlog Management

• Project Management

• Confluence

• Teams

• SaaS -Salesforce

• AWS

• Miro

• Lucid Chart

EDUCATION

Associates Degree in Education and Business Administration 2000-2008

Guildford Tech

CERTIFICATIONS

Agile Coaching Certification (ICP-ACC)

Certified Scrum Master (CSM)

Professional Scrum Master 1 (PSM1)

Certified Scrum Product Owner (CSPO)

Project Management Professional (PMP)

Salesforce Admin Certified

SAFe 6 Certified

LinkedIn: https://www.linkedin.com/in/diellabacchus/

Projects worked on: Both hardware and software related include

Cloud migration projects

B2B projects

Data Analytics projects

IOT related project

Back End and Front End projects

GIS/Geospatial projects

Web and Mobile Applications

SAP/ERP related projects

Project teams and Support teams I’ve worked with -IAM, Infrastructure, Security, HR, Legal, Cloud Migration, Endpoints, Procurement, Communications ……

Senior Scrum Master/Project Manager Duke Energy Corporation 05/2022-03/2023 Charlotte NC

Spearheaded transition to Scrum project management and Lean/Agile adoption.

Facilitated Scrum ceremonies (daily stand-ups, sprint planning, sprint retrospectives, etc.).

Managed entire project life cycle from initial concept through final delivery.

Converted existing business objectives into specific, measurable, time-based goals and realistic action plans.

Increased team efficiency by inspiring motivation, spins and changes for quality and efficiency.

Educated and facilitated Agile teachings to projects. managers and development teams resulting in continuous improvement and the development of a learning culture on teams.

Supervised with delivering results for releases based on the stakeholder request before deadlines by removing blockers and impediments. Also by utilizing Jira, Gantt Charts, Confluence and Teams to help with the organization/prioritization of work and documentation

Facilitated with the Scrum Team’s “Definition of Done” so there is clarity and proper tools available for various task to get done.

Coach the use of skills for conflict resolution and effective communication that brings about a healthy team dynamic.

Tracked and managed burn down metric, velocity, and task breakdown.

Acted as a buffer between external distractions to minimize disruptions.

Oversaw by keeping task clear and transparent to reduce waste of time and money.

Ensured there was a quicker release in quality products.

Communicated with Subject Matter Experts and gather information, helping with backlog management.

Mentored and encouraged the values of commitment, courage, focus, openness respect and transparency creating more success with the multiple task.

Worked with multiple teams concurrently, including offshore teams.

Utilized the work tools Jira and Azure boards as workflow tools.

Maintained regular communication various clients regarding their project/service needs.

Coordinated and carried onboarding with new team members.

Constantly followed-up for necessary materials on projects.

Active role in regular operation meetings.

Liaison between the development team, solution Architect, change management, design team, stakeholders and customer.

Utilized Jira, Gantt Charts and Confluence as a workflow management tools, capturing progress, for documentation and artifacts.

Aligned Development teams with Designed strategist/ Change Management and Architectural Solutionist.

Worked on Storage, GIS and payment applications

Conducted risk analysis and mitigation process to keep the projection on track

Senior Scrum Master / Product Owner/Project Manager

EMC Insurance 03/2021-10/2022 Des Moines, Iowa

Conducted teaching Tuesdays, an event to teach the organizations various Agile principles and practices.

Utilized Jira, Gantt Charts and Confluence as a workflow management tools, capturing progress, for documentation and artifacts.

Exhibited servant-leadership to develop and reinforce the Agile mindset in product development.

Provided guidance to teams and Scrum Masters on achieving high levels of Agile maturity while complying with defined Agile Core Principles and enterprise frameworks.

Coached teams on adoption and improving Agile methods and practice to deliver iteration goals.

Facilitated Scrum events (sprint planning, stand-ups, sprint reviews, and sprint retrospectives).• Attend Scrum of Scrums to map dependencies, align team tasks, and provide feedback to Agile Teams.

Encouraged over-communication and transparency as necessary to confirm a shared understanding on definition or ready, definition of done, progress etc.

Oversaw on-site and off-site teams of professionals, including offshore resources.

Cooperated with stakeholders, PO and developers to facilitate and promote effective communication.

Worked with Product Owners and team members on backlog management and prioritization practices.

Monitored key Agile Performance Metrics and communicating team velocity, burn-down charts, progress of release & sprint.

Guided teams in conflict resolution techniques to be self-organizing, quickly identify and resolve internal impediments.

Addressed external impediments and eliminated disruptions to team progress.

Aligned Development teams with Designed strategist/ Change Management and Architectural Solutionist.

Utilized Data Analytics to improve performance, work process, business and guide with the making of decisions.

Worked with Google Cloud Platform for storage and VPN connection.

Managed the budget for various clients/projects

Quality Assurance/Control

Ricoh Electronics and Logistics

10/2018-10/2020 Lawrenceville GA

Worked using SAP platform for inventory coordination-production planning, quality management, sales and distribution and accounting

Utilized IIOT with various logistics operations

Maintained quality standards based on business agreements.

Ran various electronics test making sure functionality, specifications and quality were all met.

Communicated with stakeholders concerning various objectives and retail requirements.

Was a point of contact for solutions to products/materials that did not pass quality checks.

Worked on budgeting and metric reports.

Worked on GIS coordination and mapping projects.

Operated the CRM system (Salesforce)

Gathered information for issues and inquires and provided the or redirected for the proper support.

Made ad-hoc decisions for various problems.

Created and executed dashboards.

Conducted Billing research.

Agile Coach/Project Manager/Scrum Master Cruise Control 07/2015-02/2021 Greensboro, NC

Coach teams and other staff members on Agile practices.

Worked with the communities of practice and trained on metrics that brought about continuous improvement.

Coached and mentored staff and team members as they moved through the process of “Doing Agile” to Agile being a mindset.

Generated close cooperation across all team members teams.• Escalated project and removed impediments so that sprint goals can be met.

Retrospectively evaluated results and determined lessons learned to continuously improve them.

Supported and educated the Product Owner, especially with respect to refining and maintaining the product backlog.

Acted as a single point of contact for project status, maintaining communication with project stakeholders and senior management, setting and meeting commercial expectations.

Built effective rapport with developmental teams, made goals easier to attain. Addressing problems through risk management, contingency planning and presenting solutions or options to management.

Ensured effective implementation of solutions/changes resulting in product success.

Understood organizational technical policies and establishes goals for project teams which develop business applications and information services products.

Educated and trained within the company, providing the knowledge and skills needed to effectively to practice Scrum.

Supervised the team to develop, capture, and analyze metrics to facilitate team improvements (through velocity, burn down charts, test coverage, etc.).

Aligned Development teams with Designed strategist/ Change Management and Architectural Solutionist.

Utilized tools for planning releases, taking into considerations risks, dependencies and quality.

Demonstrated effective communication amongst teams, management, stakeholders and outside vendors.

Worked with product owners, team leads and portfolio managers, as we prioritized work based on value and risk.

Worked with the design teams as redesigned the display payment page making payment navigation easier with more options provided.

Educator/Project Manager/Scrum Master

Childcare Network 01/2013 to 06/2015 Greensboro, NC

Directed and led employees, supervising activities to drive productivity and efficiency.

Enforced company policies and procedures to strengthen operational standards across departments.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Implemented school Curriculum.

Provided training to teachers and families.

Taught and Educated teachers and students on various subject matters.

Used Tech advances in the classroom that promoted more active learning.

Observed and gathered information needed to assist with brining in software advances into the classroom.

Mentored the use of effective communication between staff and families.

Developed and managed the committee’s budget.

Gave Presentations to various committees.

Monitored classroom teaching and results achieved through goals sets.

Supervised and assist with yearly school events, removing any obstacles that will the event from being a success.

Maintained School Data system.

Technical Writing used for communication with staff and board members.

Organized schedules, workflows and shift coverage to meet expected business demands.

Evaluated employee performance and developed improvement plans.

Handled personnel scheduling, facilitating adequate coverage to meet demand.

Directed staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

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