Thomas Powers

267-***-****

ad3owx@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Twenty plus years of professional experience in the IT field.

Strong educational background in Computer Science and Liberal Arts.

Effective at combining creative thinking with proven technical ideas to develop solutions to challenging problems.

Strong Analytical and Troubleshooting Skills in Windows and Novell Network Infrastructure and Operating Systems.

Proven success in self-managed and team-based projects.

Excellent verbal and written skills with a detail-oriented approach for completing projects and assignments.

Excellent Customer Service Skills

Team Player Skills that seek to achieve the understood goal to successfully serve the customer and help each other

EDUCATION:

Associates Degree in Computer Engineering Technology Chi Institute Southampton Pa.

Pursuing Education in Information Systems at BUCC.

Certifications: MCP, MCSA 2003 MCSA 2008

DTI – M and T Bank contractor

April 2023 – July 2023 PC and Cisco phone setup

Rollout of New PC, Cisco phone and Bic server at Pa NJ and DE bank branches

Windows 11 configuration and test communicaion with branch Bic server

Technical and Customer lead representive for project .

Field service role

Configuration of label printers, laserjet network printers

MDS – Micro Data Systems December 26 2021 – June 10, 2022

Remote Desktop / Server support MSP Company

Administration of Azure and onsite Active Directory

Support for 0365 and Basic Setup and Admin od DUO, Google and Microsoft 2FA.

Setup and Support for Global Connect, Cisco, and Checkpoint VPN Client Connections

Solar Winds and SMS Remote Tools

MS Print Server Support

Basic Cisco switch monitoring

Power Shell Commands and scripts

Desktop and Laptop support and imaging via SCCM.

Document resoltuions and Installation / Configuration Instructiomns for internal Help Desk/ Desktop Knowledgebase.

London Approach August 2021- October 2021

Desktop Support / Deployment Technician Contractor

Imaging and deploying new desktops and laptops in multiple company locations Windows 10 and restoring profile and applications previously used

Installation and support of existing and new printers in multiple company locations

Addressing incoming tickets in the Service Now ticketing system taking ownership of client tickets and updating or closing these tickets in a timely manner

Administration of Active Directory User accounts and Computers

Given a list of user’s old computers or laptops I deployed all the new equipment and successfully completed the list given to me before the target date of completion

Support of Pos terminals

Nazareth Hospital March 2017 – November 2019

Desktop Engineering / Server Administration / SCCM Administration Data Reporting

Using Active Directory to create or add groups for AD Users, Group Policy, AD Administration and Management of multiple Print Servers Windows OS 2003 & 2012 using PowerShell scripting.

Setup and Installation of MS Server 2016 for Print Services, IIS Web Server and File share

Using Service Now I monitor all incoming and existing service tickets closing my tickets in a timely manner and document solutions that resolved the issue described in the ticket

If the ticket cannot be closed I make sure that ticket is documented and the reason as to why it cannot be resolved at the present moment. The customer is always notified as to what has been done and the current state of the problem being addressed.

Using service Now I make sure that when a successful solution has been used I make it my point to accurately describe what steps were taken to successfully close the service ticket this is vital so that team members

can easily resolve the same issue that may occur again. Building a solution IT Knowledgebase for the company

Setup Daily Presentations and Video chat discusions for Medical Departments acrocss the US.

Windows 10 migration from Windows 7 verifying a customer windows setup and profile functions exactly as it did in the previous operating System and also better

Use of SCCM 2007 then 2012 to push applications to computers.

Created SCCM 2012 Reports via SQL language and exported detailed computer information to MS Excel.

Created and grew successful relationships between IT AND hospital staff and personel

Pushed Mcafee Disk Encryption to every computer that was Windows 7 excluding some computers that did not meet requirements.

MDT Imaging via PXE booting supporting HP Desktops and Laptops also Support Android and iPhone Mobiles Devices

Servicing Desktop, Laptop and Tablet Hardware troubleshooting replacing Fans, Power Supplies, Ram, Hard Drives and Video Cards.

Building Mobile WOWs {Workstation on Wheels} and setting up presentations for doctors and staff using AV Equipment and Cisco conference phones.

Developed and Built strong customer relationships with entire staff of the Hospital throughout a turbulent times due to the demanding nature of healthcare

Worked with a Team of talented coworkers in which we served only to help the staff and each other succeed

The Sports Network November 2012 – December 2015

Desktop Support

Active Directory Administration Creating File Shares and GPO Policy MS Server 2003-2008.

Windows XP Upgrades to Windows 7.

Administration of IIS Windows Server and Windows Print Server

Einstein Hospital May 2012 – August 2012

Desktop Support

VB Script to automate Computer Settings.

Imaging and Deployment of 1000 Windows 7 Computers in Health Care environment.

Installation of Numerous Medical Applications as well as AntiVirus, Patchlink and Zenworks.

Installation and configuration of Network Printers Lexmark Boxes.

Installation and configuration of wireless laptops.

File and User settings transfer from Old to New Computer.

Penn Hospital November 2010 – March 2012

Desktop Support

Windows XP to 7 Upgrades

Troubleshoot desktops, laptops and other hardware and related software

Servers support and administration

GInterface May 2008 – November 2008

Network & Desktop Support

Part of a small team of IT Professionals that supported Clients in Pennsylvania, New Jersey and Delaware.

Produced Documentation of How to Install and Use various Applications used by Different Clients

Installation of MS SQL SERVER 2005 and connected to Charles Swabe financial app.

Installation of MS Exchange 2007

Desktop Support/Server Administration/ Firewall setup for companies multiple clients

Previous Employment:

Forest Incentives January 2006 – November 2006

Network Admin & ASP.NET/Share Point Developer

CHOP November 2003 – December 2005

Desktop Engineering / Server Administration

Amtrak February 2000 – November 2003 Desktop and Network Support

Penn Hospital August 1999 – October 1999

Y2K Consultant

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