Gail Rose

Rochester, NY *****

585-***-**** * ad3owq@r.postjobfree.com

EXPERTISE:

• Customer Service and Office Support Experience • Certified Office Training

• Proficient with Microsoft Office Suite • Event Planner • Telephone and communication skills • Public Speaker

RELEVANT WORK EXPERIENCE

Empire Heating and Air Condition 2017- Present

Appointment Setter

Calling customers to schedule for the technician to come and clean their furnace/air condition. Discussing the price and discounts the company offers.

Answering customer’s questions or transferring the call. Mailing reminder post cards and emailing customers too.

Using Fireline for customer account/information and Excel Spreadsheet

Looking in Haines Directory for updated information and Monroe Property

Calling to confirm appointments and filing daily paperwork.

Dial America 2006 - 2017

Inbound for JC Penny Rewards Credit Card/Sirius XM Radio

Inbound/Outbound Customer Service

·Assist customers with activating/upgrading their new JC Penny Rewards Credit Card. Handling inbound/outbound calls with duties including signing up new customers.

·Retrieving customer information, presenting relevant product information

·Assists customers with renewing or updating their Sirius XM Radio subscription.

·Provided outstanding customer service for new product information, service and offers, working with all major credit card companies.

·Utilize many techniques and resources to provide a high level of customer service, obtain new membership and upgrade services.

·Gained customer confidence through exceptional communication skills, empathy, listening to concerns and acting quickly in a timely manner.

·Always remained courteous and calm, even during moments of intense customer displeasure for inbound/outbound calls

Four Corners Abstract 2003

Abstract and Public Record Search Services

Office Research Assistant - Contract

·Conducted thorough title searches at the Country Clerk’s office prior to home purchases ensuring the buyer to a clear title.

·Retrieved city and county tax receipts, reviewed documents and land data records for the attorney assisting the client purchasing their new home. Communicated with attorney offices, and peer levels following completion of research. Preformed variety of searches using the microfiche scanner

Gail Rose

Rochester, NY 14606

585- 360-8310 * ad3owq@r.postjobfree.com

Phillips Lytle LLP 1998-2001

Law Firm

Office Support Specialist

·Performed full office support, data entry, file archiving, mail processing and distribution.

·Reproduced and bound legal documents and exhibits for review by judges.

·Filed documents for collections and real estate departments; copied all files, closed real estate/foreclosure department.

·Scanning, inspecting, compiling, assembling, and binding documents.

PROFESSIONAL EXPERIENCE

GR Expressions of Me 2006-Present

Owner

Small-scale independent creative writer of poetry, greeting cards, bookmarks, and other products for various customers.

·Create and publish event specific scrapbooks for churches and organizations providing cherish documentation causing increase enrollment for this event yearly.

·Creative writer of poetry and personalized design messages for greeting cards/bookmarks

·Design and publish event scrapbooks for churches/organizations to increase enrollment.

·Artwork is added into each creative work along with favorite saying/quotes, inspirational thoughts, scriptures, and poetry.

Published author/writer of two books, “My Past Was Just a Set Up For My Future” and “Who Can Understand The Words On A Page?”

Motivational Speaker 1992-Present

Public Speaker/Planner of Events

·Planned, organized and coordinated events for “The Empowerment Clinic” (Ladies event) Featured public speaker at organization, retreats, and conferences.

·Honored and recognized in Cambridge Who’s Who 2006-2007 Edition for Executives and Professional Women

·Featured in “Empowering Women Global Network Online Magazine” July/August 2010 Edition

Education and Professional Development/Certification:

Certificate: Computer Applications: Eastfield College, Mesquite, Texas

Christian Chaplaincy & Theology A.D.C.A.M.I Int’l, Inc.

Master’s degree: Rochester, NY

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