Ash Longva

Port Coquitlam, BC V*B *B* Cell: 604-***-**** ad3owm@r.postjobfree.com

Objective: To obtain a part time office administration position within your organization

Skills Profile:

1. Extended experience in adjudication, administration, and excellent customer service

2. Strong written and verbal communication skills in a professional business setting

3. Exceptional people skills, ability to deal with all kinds of situations including emergencies

4. Strong degree of accuracy, consistency and creativity with strong analytical and decision making, capable to work independently with limited or no supervision.

5. Skillful organization and time management resulting in increased productivity and flexibility.

6. Able to see gray areas and ensure that management is aware of it.

Work Experience:

Housing Assistant/Adjudicator, SAFER Program 2000 to 2023

• Providing a high level of customer service in a fast paced environment serving the general public, non profit organizations, community groups and other government agencies

• Processed applications that help seniors on low income by assessing eligibility through established guidelines and rules.

• Due to defined knowledge of the program (SAFER) was asked by management to train new employees, answer all their inquiries and questions while still processing and completing other tasks.

• Based on my work an in-house manual was created of which I am very proud.

• Answering phones in the call centre in a high volume incoming calls inquiring about different programs and how the procedures work.

Office Administration, BC Housing 1997 to 2000

• Simultaneously handled numerous tasks, balancing administration work, walk-in clients at the storefront and a busy switchboard, deadlines and daily targets met.

• Identified and met clients’ needs by suggesting to apply for certain programs based on their needs and vulnerability.

Education:

Bachelor’s Degree, Linguistics, College of Translation in Tehran, Iran

Executive Secretary Diploma, High School, Tehran, Iran

Continuing Education:

Computer software programs and business procedure at ADIA Education Centre

Languages:

English, German and Farsi, currently learning Spanish

References available upon request.