REFERENCE LETTER:

This letter is in reference to Sonya's application for your desktop/Field position.

During my twelve-year tenure at Microsoft, I had the opportunity to work closely with Sonya Ratliff for approximately 2 years. What stood out to me about Sonya was how quickly she adapted to Microsoft's fast-paced environment and became a trusted and valued member or our senior support team. She was adept at handling senior-level support incidents with the utmost professionalism and was very detail-oriented.

Sonya was eager to contribute outside of her normal job functions, in effort to learn 0th facets of Microsoft's robust support infrastructure. She participated in writing, editing, and testing knowledge base articles, which facilitated the growth of the

FrontPage/SharePoint knowledge base into the 2nd largest at Microsoft (behind Micros Word). She also engaged in product beta and bug testing, as well as several afterhours projects.

Sonya's friendly demeanor makes it easy to connect with her — both personally and professionally. In my opinion, she was a pleasure to work with and I consider her a close friend to this day. I would highly recommend that you consider Sonya for your Executive Assistant position.

Sincerely,

Brett Kovatch - MCTS

Sr. Sales Engineer, Cloud Computing

4000 International Parkway Carrollton, Texas 75007

Office: 972-***-****

Cell: 972-***-****

Email: ad3owc@r.postjobfree.com

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