JONATHAN WILLIAMS **** E. Flower St. Apt *** Phoenix, AZ 85016 602-***-**** SUMMARY Experienced Network Technician with an AS Degree in Computer Networking and Security. Experienced in all aspects of PC upgrades, assembly and troubleshooting.Have worked extensively with MS products including DOS and Windows 2000 Advanced Server.Configured Network protocols such as TCP/IP, NetBIOS, IPX/SPX, setup and maintained routers for LAN/WAN connectivity. Configured and setup Linux Red Hat 9 workstations to connect to a MS Network. In addition, I am hard worker willing to learn the essentials needed to be successful and to be an asset to the industry. RELATED SKILLS Cisco routers and Switches Systems Analysis and Design 2000 Advanced Server administration LAN/WAN Administration Red Hat Linux 9 Advanced User Microsoft Offices 2000/XP Network Infrastructure and Design PC Assembly DNS, DHCP WINS, RAS and IAS All aspects of 2000/ME/XP Well versed with OSI and DOD model Novell Netware 6 administration EDUCATION High Tech Institute, Phoenix, AZ Associates Degree in Computer Networking and Security Grad Date: November 10, 2006 15 months training consisting of 750 hours of theory and 750 hours of hands on technical Laboratory experience.

EMPLOYMENT HISTORY:

Early Warning Services- Fraud Analyst 2 - March 2019- present -Assisted the Zelle Application by helping customers obtain access into Application via phone registration.

- Assisted Zelle application by keeping fraudulent transactions from taking place before the transaction was to take place.

- Maintained constant customer service relationship with continuous customers who used application on a consistent basis.

- Helped customers who didn’t have great concept of technical components to be able to manuver through via technical shortcuts

Discover Financial Services loan specialist Jan. 2018- March 2019

-Assisted personal applicants with inquiries about loans as to which products fit their financial needs.

- Performed manual underwriting ton make sure applicants were overall qualified for loan applied for. - Advised personal applicants of which options on loans met financial needs towards proper financial goals.

- Advised of options to help personal applicants on how to handle personal loans

-Assisted loan seekers with navigation of discover website and how to apply for loan using telecommunications devices

Wells Fargo premier banker June 2013 to Jan.2018 .

Assisted high value/ affluent customers with financial issues .

-Assisted affluent customers with strategies to expound on their financial portfolios

- Helped my peers with their issues on policies and procedures . Maintain lofty sales and customer satisfaction goals

Assisted consumers with Online banking navigation and specifics