EVANGELINE FARLAND

Phoenix, AZ *****

623-***-**** - ad3ow3@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer Service professional with three years of experience. Solid team player

with a positive demeanor and proven skills in establishing rapport with clients.

SKILLS

Computer literate * Technical support

Communication * Problem-solving

WORK HISTORY

11/2023 – 01/2024 Customer Service Representative

Arizona Department Of Transportation

Maintain logs of activities and completed work

Compare data with source documents, or re-enter data in verification format to detect errors

Compile, sort, and verify the accuracy of data before it is entered

Analyzing Data or Information.

Training and Teaching Others.

02/2023 to 11/2023 Customer Service Representative

22nd Technologies - Arizona Department Of Transportation

Maintain logs of activities and completed work

Compare data with source documents, or re-enter data in verification format to detect errors

Compile, sort, and verify the accuracy of data before it is entered

Analyzing Data or Information.

Training and Teaching Others.

03/2022 – 05/2022 Customer Service Representative

Manpower - JP Morgan, CHASE Bank

Compare data with source documents, or re-enter data in verification format to detect errors

Locate and correct data entry errors, or report them to supervisors

Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto disks

Evangeline Farland

Resume

Page 2

WORK HISTORY (con’t)

08/2021 – 12/2021 Police Records Clerk

City Of Phoenix, Police Department

Retrieve documents stored in microfilm or microfiche and place them in viewers for reading

Make copies of information from files in response to requests and deliver information to authorized individuals

Answer questions about records or files

Perform general office activities, such as typing, operating office machines, processing mail or securing confidential materials

Communication with requesting party for documents

Calculate correct order totals by cash, credit, or debit purchases

07/2021 – 08/2021 Customer Service Representative

Randstad US - Industrial Commission Of Arizona

Processing peoples request using multiple database

Perform general office activities, such as typing, operating office machines, processing mail or securing confidential materials

04/2021 – 07/2021 Customer Service Representative

Randstad US - Arizona Department Of Transportation

Communicate with customers each work day, addressing customer inquiries, solving problems and providing appointments via e-mail or phone

03/2021 – 04/2021 Data Entry

Randstad US – Arizona Department Of Revenue

Maintain logs of activities and completed work

Compare data with source documents, or re-enter data in verification format to detect errors

Analyzing Data or Information

Processing individual/business state income taxes

10/2015 – 09/2016 Customer Service Representative

Randstad US – Arizona Department of Financial Institutions

Maintain logs of activities and completed work

Compare data with source documents, or re-enter data in verification format to detect errors

Analyzing Data or Information

Education

09/1986 Business Curriculumn & GED

Chicanos Por La Causa - Phoenix, AZ

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