ad3ovw@r.postjobfree.com

908-***-****

Dunellen NJ

Skills

Proficient in

Microsoft Word, Excel and Outlook

Maintaining Building Security

Productivity and Time Management

Customer Documentation Review

Critical Thinking

Time Management

Team Collaboration

Education And Training

01/1981

High School Diploma:

Escola Secundaria de Camoues

Lisbon, Portugal

Languages

Portuguese:

Professional

Helena Costa

Summary

A self-starter with leadership looking to obtain a challenging and professional position where I can utilize my leadership and problem solving skills to motivate and inspire my team members as well as enhance and embrace customer care and satisfaction. Ability to work independently or as part of a team

Experience

HomeSense - Loss Prevention Associate

Watchung, NJ

Identified potential shoplifters and alerted management.

Partnered with store managers on basis to conduct loss investigations.

Maintained store compliance with physical security schematics to protect assets.

Monitored and supervised customer's activities in store to detect signs of attempted theft.

Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.

Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.

Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.

Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.

Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.

Inventory and markdowns.

Hallmark Aviation Services Singapore & Aer Lingus - Customer Service Representative

Newark, NJ

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Documented customer correspondence in CRM to track requests, problems and solutions.

Trained new employees on procedures and policies to maximize team performance.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Upheld quality control policies and procedures to increase customer satisfaction.

Answered inbound calls, chats and emails to facilitate customer service.

Answered customer questions and addressed concerns resulting in reduction in customer complaints.

Assisted customers with ticket purchases, trip planning, pricing and scheduling.

Greeted crew members, flight attendants and passengers.

Responded politely to passenger complaints regarding ticketing and baggage handling.

Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.

Berkley Heights Board Of Education - Middle School Food Server

Berkley Heights, NJ

Welcomed students to the dining hall.

Monitored inventory to provide needed supplies to manager.

Maintained accuracy of payments.

Stocked areas with supplies before, during and after shift.

Helped prepare food for students and facility.

Set up dining room to meet standards.

Handled food safety and kept spaces clean to protect students and facility from foodborne illness and maintain proper sanitation.

Cross-trained as cashier.

TJ Maxx/Home Goods - Merchandise Associate

Barnegat, NJ

Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.

Greeted store customers, offered assistance and thanked each for patronage.

Arranged items in favorable positions and areas of store to attract customers and optimize sales.

Monitored stock to maintain sufficient quantity of featured product.

Displayed appropriate signage for products and sales promotions.

Printed labels and tags for for-sale merchandise.

Placed prices and descriptive signage to enhance displays and promote items.

Constructed aisle displays and arranged end caps to promote specific products.

Communicated and coordinated planogram execution with store management.

Inventory and markdowns for store.

Participate in maintenance/cleanliness of the entire store.

Memorial Sloan Kettering Cancer Center - Environmental Service Aide

Middletown, NJ

Maintain all surfaces utilizing department procedures for cleanliness a solution

Knowledgeable of proper chemical mixture, usage, storage, and labeling

Clean all assigned areas within timeframe established in department guidelines

Followed established hospital/ department procedures for handling, containment, and disposable of general, infectious waste and soiled linen.

Copa Inc/Artistic marble - Manager

Newark, NJ

Collaborates / advise management team of recurring problems and suggest/ implement solutions

Training/ coaching of new hires & staff

Participate in/ or coordinate standing meetings and huddles with staff

Prioritize routine work and assign/delegate work

Reconcile and submit bi-weekly timesheets

Participated in sales functions

Inventory Control

Concluded trade shows materials, attended trade shows and promoted products

Handled client relationship management functions, which included promoting enduring relationships with a diverse clientele

Cultivated positive and enduring relationship with customers

References

References available upon request

Languages

Fluent in Portuguese.

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