NAME: GURPARTAP SINGH

ADDRESS: *****-** ****** ***** ** V3V 1G3

CONTACT NUMBER: +1-778-***-****

Email: ad3ovc@r.postjobfree.com

Education

Senior Secondary passed by 91.2% In India with humanities stream (English literature, economic, geography)

Computer diploma, online [2023], Guru Nanak Institute, India

Career Objective

To secure à responsible career opportunity to fully utilize my training and to expand my learning knowledge and skills while making a significant contribution to the success of the company.

Personal statement

To achieve personal & professional growth in any field of work.

Highly professional--dependable, reliable, and able to perform duties with minimal supervision.

Productive relationship builders excel at listening to customer needs, articulating product benefits, and creating solutions to provide value to the customer.

A dependable employee with superior computer, time-management, and communication abilities. a goal-oriented, driven individual who values accuracy and detail and wants to employ analytical and problem-solving abilities.

Work Experience:

Sales Associate, Bajaj Agency, Patiala, Punjab, may 2022- march 2023

- Greeted customers, provided product information, and assisted with fitting and purchases

- Achieved top sales performance and exceeded sales goals by 10%

- Maintained store cleanliness and organization, contributing to a positive customer experience

- improved customer service rating by 50% bench-marking service against competitors and analyzed comparable measures to improve customer relationships by identifying key performance indicators.

Customer service representative, Aman garments, Patiala, Punjab, India

March 2023 – September 2023

- Provide accurate information about products and services.

- Process orders, forms, applications, and requests.

- Handle customer complaints and provide appropriate solutions.

- Identify and escalate priority issues.

- Follow up with customers to ensure their requests have been met.

- Document customer interactions and transactions.

- Develop and maintain a knowledge base of the evolving products and services.

- Stay up-to-date with product and service information.

- Generate sales leads.

- identify and suggest possible improvements on procedures.

Skills & Abilities

-Articulate and friendly with a professional demeanor.

-A very organized and detailed oriented.

-Proven ability to remain patient and hardworking when it comes to given tasks.

- Efficiency in working with a variety of standard office equipment.

-Positive work attitude, quick learner, Flexible

-Good understanding of Inventory planning & sales forecast.

-Developed requirements & and analyzed the possible improvements to make.

-Exercised business analysis skills by creating use cases Incurred ability to be detail-oriented and providing quality and accurate reports to management/clients.

-Acquired e-mail etiquette skills through constant communication with senior professionals and customers.

-The perceived skill of prioritizing tasks by understanding their criticality in a fast-paced environment.

-Customer Service and Support

- Sales and Business Development

- Communication and Interpersonal Skills

- Sales and Customer Retention

- Teamwork and Collaboration

- Time Management and Prioritization

Availability:

Full- Time (weekdays, Weekends)

Achievements

-Served customers in a positive way, receiving two customer service awards in three years.

-Consistently achieved top sales performance as a sales associate

- Maintained a 95% customer satisfaction rating as a customer support representative

- Successfully resolved customer issues and complaints above expectations, maintaining a positive customer experience

- Achieved 120% of sales targets as a sales representative at Bajaj Agency resulting in a bonus for outstanding performance

- Maintained high rating scores from managers and customers for efficient and effective call handling

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