Customer Service Business Development
Resume:
Brenda Baldwin
Professional, Detail Oriented
Houston, Texas 77386
******.**************@*****.***
As a MBA graduate educated in Management, and a MS in Law, I can offer your company expertise that will meet or even exceed your needs. My background has prepared me for multiple, diverse challenges in communicating with different types of clients, paying strong attention to detail, and in producing essential documentation.
My hard work, professionalism, and dedication to employer success have resulted in significant accolades and increased responsibilities. My superb organizational skills, firm understanding of company regulations, and awareness of the bottom line will prove highly beneficial. My experience and education in management, as well as my strong decision-making, problem-solving, and action-driven leadership skills, makes me an excellent choice. Define, measure, analyze, improve and control (DMAIC) are all attributes which I possess and primarily relate to enhancements critical to quality.
My qualifications include proven strengths in management, business development, customer service, public relations, RFI’s, RFP’s, RFQ’s, IFB’s, client retention, presentations, and training. Detail-oriented and creative, my background spans 11 years in management, customer service, and marketing, during which time I acquired valuable organizational and time management skills as well as an ability to build rapport with colleagues and clients. My hard work, professionalism, and dedication to employer success have resulted in significant accolades and increased responsibilities. My superb organizational skills, firm understanding of company regulations, and awareness of the bottom line will prove highly beneficial. Additionally, I can bring the following experiences and skills to this position: Ability to manage post-trade follow-up on delivery, quality specification, regulatory issues, reorders and changes in orders.
Experience in collaborating with individuals from many cultures with varied communication skills, work habits, and expectations.
Strong work ethic combined with the ability to perform in high-pressure, fast-paced environments with long hours. Prioritize tasks and work independently or with a team Excellent computer skills, Data Entry, Microsoft Word, Excel, Access, Outlook, PowerPoint and the Internet Light Bookkeeping, Filing, Updating Records, Budgeting Skills in management, communication and interpersonal skills Ability to work under pressure and within short time constraints Ability to successfully coordinate and manage multiple projects from start to finish I’m looking forward to meeting you at your earliest convenience. Thank you in advance for your time and careful consideration.
Respectfully,
Brenda Baldwin
Authorized to work in the US for any employer
Work Experience
Tax Associate
Intuit - Tucson, AZ
November 2016 to Present
Helping customers prepare tax return.
Prepare customers' taxes.
Answer phone.
Insurance Inspector
Preferred Reports LLC - Atlanta, GA
December 2017 to April 2018
Recording on site observations in accordance with customer-specific requirements
• Speaking directly with policyholders
• Driving to residential and commercial properties
• Identifying and photographing potential hazards
• Taking measurements
• Uploading photos onto website
• Creating drawings using field diagramming software Field Inspector
Millennium Information Services, Inc.
May 2016 to May 2017
Responsibilities
• Recording on site observations in accordance with customer-specific requirements
• Speaking directly with policyholders
• Driving to residential and commercial properties
• Identifying and photographing potential hazards
• Taking measurements
• Uploading photos onto website
• Creating drawings using field diagramming software Skills Used
Independence
Time Management
Leadership
Field Inspector
Mueller Reports - Houston, TX
May 2015 to February 2016
Responsibilities
• Recording on site observations in accordance with customer-specific requirements
• Speaking directly with policyholders
• Driving to residential and commercial properties
• Identifying and photographing potential hazards
• Taking measurements
• Uploading photos onto website
• Creating drawings using field diagramming software Skills Used
Independence
Time Management
Leadership
Senior Tax Preparer
Liberty Tax Services - Spring, TX
January 2015 to September 2015
Responsibilities
Tax preparation
Filing
Answering phone
Calling clients
Taking message
Creating correspondence
Sales
Credentialing Specialist
Children 1st Dental & Surgery Center - Mesquite, TX June 2013 to August 2014
Responsibilities
Update credentialing paperwork for doctors.
Credentialed doctors with insurance companies
Negotiation of insurance payments.
Administrative Assistant/ Marketing /Office Manager American Home Key Mortgage/Baldwin Group - Cedar Hill, TX March 2004 to April 2007
Performs personnel management functions: writing and updating agency personnel policies and procedures; ensuring that personnel practices are in compliance with applicable local, state, and federal laws, AR/AP, manages the organization's budget process including preparation, consolidation, and distribution of budgets and related reports.
• Develops and administers marketing strategies, create advertising plans and budgetary policy and procedures.
• Identifies problems and inconsistencies utilizing management reports, researches problems, summarizes findings, and makes recommendations.
• Identifies problems and inconsistencies utilizing management reports, researches problems, summarizes findings, and makes recommendations.
• Composes communications on a wide variety of subjects; creates, edits and prepares correspondence, speeches, technical documents, information packets and other communications
• Data entry, filing, updating records, checking voice mail, light phones, event planning. I develop corrective actions to resolve very complex customer complaints. I scheduled appointments, event planning, marketing, File daily reports via computer.
• Reviews analysis of operating results, develops reports and provides recommendations to management. Supervised 3 employees
Education
Master's in Legal Studies
Trinity Law School - Santa Ana, CA
November 2017 to December 2018
Master in Business Administration
New York Institute of Technology
Bachelor of Science in Criminal Justice
University of Houston
Skills
• Inspection
• Quality Inspector
• Microsoft Office
• Data Entry
• Customer Service
• Outlook
• Receptionist
• fast learner
• Word
• Excel
• Time Management
• Typing
• Public Relations
• Legal Research
• English
Contact this candidate