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Customer Service Sales Representative

Location:
El Paso, TX
Salary:
45-60k
Posted:
February 16, 2024

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Resume:

Raul Sandoval

BBA MAJOR IN ACCOUNTING/FINANCE

Phoenix, AZ 85041

ad3ou0@r.postjobfree.com

+1-602-***-****

Professional CPA proven experience in Management, Accounting, Finance, Customer Service, Sales and Insurance Claims. Attentive to detail,

responsible, reliable and goal oriented. Recognized for strong Sales, Management, Finance and Insurance Claims abilities, able to work long hours and under pressure, meeting deadlines on time. Keeping a positive attitude. Authorized to work in the US for any employer

Work Experience

Accountant

Sands Enterprises - Phoenix, AZ

October 2008 to Present

• Stablished internal control and chart of accounts for a transportation company

• Developed monthly, quarterly and yearly closings with generation of financial statements and principal accounts analysis in QuickBooks

• Bank reconciliations and paperwork prepared for external CPA audit Accountant

Rapid Materials and Trucking - Tempe, AZ

March 2021 to November 2023

• General Ledger for this company and two other sister LLC companies, Quality Turf LLC and Quality Custom Pools LLC

• Produced Monthly, Quarterly and Yearly financial statements using QuickBooks as well as analysis of Main General Ledger accounts and fixed assets

• Bank reconciliations and paperwork needed for tax purposes and sales tax reports Bilingual Customer Service Rep

Concentrix - Tempe, AZ

June 2019 to June 2021

1. Help members with questions and resolve issues regarding their memberships, payments, information about benefits and refer them to proper department 2. Escalate calls to upper level regarding complains or technical issues. 3. Keep metric (performance parameters) within company's requirements Sales Representative

The Synthetic Grass Store - Phoenix, AZ

November 2016 to October 2017

• Exceeded sales goals and customer-service expectations.

• Take care of walk-in customer that would come to the store, show them different options that would fit their expectations, answer any question regarding the product and close the sale.

• Answer phone from customers calling all over the USA for any technical, installation and product pricing they'd have.

Energy Consultant/Sales Representative

Arizona Clean Energy - Phoenix, AZ

2013 to 2016

• Run 2 to 3 Leads per day for this Solar Energy Company, previously pre-qualified by one telephone telemarketer in the call center.

• Do a presentation using Powerpoint, explain in detail and answer questions and concerns from customer.

• Qualify Customer for different Financing programs.

• Close the Sale.Post-close the sale and give additional information. Attend constant training.

• Received Award as Best Energy Consultant/Sales Representative for two back to back Quarters.

• Translated English version of presentation into Spanish as well as all necessary documents and info.

• Helped to Develop and made grow the Hispanic Market Sales.

• Trained new representatives and drove along with them. Roof/Artificial Grass Sales Rep

J & S RENOVATIONS - Phoenix, AZ

2010 to 2013

Review with Home owner about any repairs on roof and A/C, due to hail or wind damage and advise customer about items covered by Insurance. Prepare an estimate for repair or Replace accordingly. Suggest Home improvements like Replacing Landscape with Artificial Grass.

• Increased Sales especially in the Hispanic Market. Up-sold home improvements like Artificial Grass/ Hard-scape Installation.

• Helped customers with the Insurance claim process.

• Exceeded customer expectations and Got referrals from them. School Bus Operator

OSBORN SCHOOL DISTRICT - Phoenix, AZ

2008 to 2009

Added 2 more endorsements to My CDL: "B" (School Bus) and "P" for Passengers. Drove students from home to school and back safely, courteous and timely following regulations and school district rules, completed proper Pre-trip and Post-trip Inspections assuring bus was safe to drive.

• Recognized by School District as one of the top 10 safest and courteous drivers.

• Always finished routes on time and exhibited a positive attitude for route changes.

• Assigned additional field trips to zoos, theater, sports events driving students in a safe and timely manner.

• Complied with all regulations and took CPR training every year. Administrative Manager

INSUMAQ - El Paso, TX

2005 to 2008

Managed 10 Sales People and 4 Administrative/Accounting clerks. Started up this Co in the business of Tools and Office Furniture Sales Mostly for

Big Manufacturing Companies in the Border of Juarez-El Paso.

• Setup Corporation with necessary Federal, State and County permits as well as Accounting Software.

• Generate Financial Statements, Account Analysis and Reconcilement, Prepare paperwork for Audits.

• Submit Yearly, Quarterly and Monthly Corporate, Payroll and Sales tax Returns and Reports. Owner Operator

SWIFT - Phoenix, AZ

2003 to 2004

Obtained a Commercial Driver License (CDL "A") with Doubles, Triples and Hazmat endorsements. Drove 48 States and Canada for about 2 yrs without accidents or traffic citations (3 months in team and the rest in solo). Complying Federal DOT Regulations and Company's Safety rules as well as keeping my Log Book updated.

• Never turned down any load due to weather or any other conditions. Kept well communication with base.

• Always delivered my load on time and safely in a courteous manner to customer.

• Received training in setting up, handling, inspecting and distribute load on a Digital Reefer.

• Kept well communication with base about loads to Pickup/Deliver or directions by Qualcom. Branch Manager

H&R BLOCK - Phoenix, AZ

2001 to 2003

Managed over 30 employees, most of them tax preparers for this Leader Company in the tax preparation business. In charge of overseeing

employees. Handle cash outs, deposits, Refund checks, employee's schedules, and payroll generation. In charge as well of the Network system and coordination with IRS offices about the return status, and refund checks generation. Attend weekly meetings at District office for and Sales Goals Evaluations and Customer Service training.

• Exceeded Sales Goals for this Branch in comparison of the year before.

• Met Minimum Customer Retention Rate compared to previous years.

• Recognition for several weeks as the best Managed Branch for Sales Goals and Customer Service. Education

Bachelor in Business Administration. Bilingual Eng/SpanishComputer Expertise Technological Institute

Skills

• Inventory management computer literate bilingual english/spanish (10+ years)

• Payroll

• Quickbooks

• Accounts Payable

• Bookkeeping

• Accounting

• Accounts Receivable

• General Ledger

• Excel

• Billing

• credit

• Outlook

• Budgeting

• Microsoft Excel

• Great Plains

• AS400

• Budgeting

• Great Plains

• Microsoft Excel

• Outlook

• Bank Reconciliation

• Account Analysis

• Journal Entries

• General Ledger Reconciliation

• Furniture Sales

• Microsoft Word

• Microsoft Office

• Account Reconciliation

• Sage

• Forecasting

• Office Management

• Financial Report Writing

• Financial Statement Preparation

• Data Entry

• Accounting Software

• Auditing

• GAAP

• Negotiation

• Telemarketing

• Pricing

• Upselling

• Accounting

Certifications and Licenses

Food Handler Card CPR bilingual english/spanish

February 2016

Class B CDL

CPA

June 2000 to Present

Enrolled Agent

May 1997 to Present



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