TAMARA ROSALES

CONTACT

336-***-****

ad3otu@r.postjobfree.com

Whitsett, NC 27377

CAREER OBJECTIVE

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

EXPERIENCE

April 2023 -Present

Customer Service Associate

PMi Pest Management Systems Inc - Greensboro, NC - April 2023 to Present

Answer customer inquiries and provide information about pest control services offered by the company.

Schedule pest control appointments and coordinate with field technicians to ensure timely service delivery.

Provide friendly and empathetic support to customers experiencing pest-related issues, offering reassurance and guidance.

Maintain accurate records of customer interactions and transactions in the company database.

Collaborate with the pest control team to address customer concerns and provide effective solutions.

Educate customers on preventive measures and aftercare following pest control treatments.

Handled billing and invoicing queries, and processing payment transactions.

Assisted in dispatching pest control technicians and optimizing their schedules for maximum efficiency.

Follow up with customers to ensure satisfaction and address any additional needs or concerns.

Stayed informed about common pests, treatment methods, and industry best practices to provide knowledgeable assistance to customers.

July 2022 – April 2023

Customer Care/ Homeowner Resolution Specialist

Renewal by Andersen, Greensboro, NC

Assist Homeowners with obtaining HOA approval.

• Provide written documentation to include a detailed report with dimensions, existing and rendering photos for an accurate understanding of customers request for modifications of their home required for HOA approval.

• Communicate with homeowner, Installer, and Installation Project Manager to gather information and photos needed to resolve issues.

• Compiled information into email and open service requests including all information and photos.

• Order replacement items needed to complete jobs.

• Create and submit purchase orders.

• Status calls to homeowners when items are ordered.

• Check daily for ship dates and confirm purchase orders.

• Keep homeowners informed of order progress.

• Follow up with Install Project Managers on any outstanding Jobs in Progress

• Contact all customers post-installation to ensure installation went smoothly and provide a path forward for any post-install issues or concerns.

• Manage back-end aspects of project, to include monitoring of HOA and ordering, to ensure first time completion within provided timelines.

• Keep continuous communications with assigned customers to ensure that all questions and concerns about their project are addressed and satisfied, to include service and other issues occurring post-install.

July 2021 - January 2022

Catering Coordinator

Lakeside Dinning/ Elon University, Elon, NC

• Maintained calendars/schedules to remain accurate and up-to-date with University events, and special events

• Completed all tasks as assigned by the director of catering

• Distributed BEOs (Banquet Event Orders) to client/customer for review and signed approval

• Distributed all information gathered in meetings, banquets, and special events to operations staff at least five (5) days prior to the group's arrival

• Greet the on-site contact, inspect all meeting/banquet space before the start of the event to ensure that the room has been set-up properly and in accordance with the BEO's, and takes measures to adjust/correct before the group's arrival in the absence of Catering Managers.

• Provided menu suggestions to assist with planning for professors and students.

• Updated Chef's board consistently to assist Head Chefs and Kitchen crew with keeping track of orders placed for each event

• Completed and issued required correspondence, such as thank you notes, notices, and memos.

June 2012 - September 2021

Logistics Associate

Transplace LLC, Greensboro, NC

Responsible for routing and tracking shipments for multiple accounts.

Communicated with customers and carriers via phone, email, and instant message.

Aided supervisor in resolving problems and providing information to Track & Trace employees

Coordinated transportation pick-ups from the starting point to the finishing point.

Communicate shipment information regarding route changes, delays, issues, and escalations of pickups and deliveries to appropriate internal and external customers as needed

Provided clients with rate quotes as necessary; maintaining accurate tracking/documentation in computer system

Perform administrative tasks, including but not limited to photocopying.

Prepared and maintained comprehensive reports for tracking and monitoring shipments.

Liaised with freight carriers to ensure timely and accurate deliveries.

April 2010 - July 2011

Office Administrative Assistant

Randstad/Service Master, Harrisburg, PA

Gathered the necessary customer information for new services.

• Verified time sheets were entered into the payroll database and verified customer invoices for payroll

• Prepared and distributed outgoing mail to UPS facility.

• Document scanning, copying, and faxing, upkeep of storage and filing systems in offices.

• Updating and maintaining client information, contact information, and mailing list databases.

• Built customer packets for each departments, technicians to perform their daily job duties.

June 2007 - September 2009

Outreach & Support Spec

Army Reserves Family Programs, Atlanta, Fort McPherson GA

· Developed and disseminated information, referral, outreach and assistance to family members and significant others of Army Reserve Soldiers

· Utilized points of contact lists or resource guide to provide family members with resources in a timely manner

· Contacted family members and significant others once a month by mail, e-mail or telephonically to determine their need for information, referral, outreach and assistance

· Utilized web-portal to document contacts, assistance offered, referrals and follow-up actions provided to family members and significant others of mobilized

Army Reserve Soldiers

· Meet 100% of all required suspense actions

· Provided resources for financial assistance for food, assistance with mortgage/rent, car repairs and any other needs a Reservist or family member requested

EDUCATION

May 2005

Certification In Phlebotomy

Great Plains Vocational School, Lawton, OK

June 1991

High School Diploma

Putnam City West, Bethany, OK

SKILLS

Information Updates

Call Center Processes

Problem Resolution

Customer Experience

Conflict Resolution Techniques

Organizational Systems

Clear Written Communication Skills

Customer Care

Microsoft Office

Scheduling and Coordinating

Live chat Messaging

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Contact this candidate