Customer Service Representative
Resume:
Maria Alvidrez
El Paso, TX *****
ad3ota@r.postjobfree.com
Seeking full time employment where I can utilize my education, training and skills. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Alorica Calling Center - El Paso, TX
August 2020 to October 2020
TAKE CALLS FOR REPAIRS
• Managed customer accounts
• Resolved customer issues
• Worked in the inbound call center
Customer Service Representative
TEXAS PARKS AND WILDLIFE - Austin, TX
September 2003 to December 2003
AUSTIN, Texas
Call Center Representative Sep 01, 2003 - Dec 01, 2003 Received and responded to public inquires for agency wide information, park reservation services, license sales, and hunter and boater education.
• Assisted customers with a warm and professional attitude
• Kept records of customer complaints
• Assisted customers with questions
• Handled emails, inbound calls, and outbound calls Clerk / Receptionist
TIGUA INDIANS - El Paso, TX
June 2001 to December 2001
I assisted clients with writing resumes for possible employment.I maintained the job resource center with a current job list for clients and used the Texas Workforce Job Search Matching System. Att/Customer Service
PEAK PERFORMERS - Austin, TX
January 1998 to November 1998
Assisted clients through the state of Texas with setting payment plans for over issued benefits and searched for lost payment and allocated payments to the correct client. I also began the process of investigating a case.
Housing Coalition Coordinator
DIANA MCGIEVER & ASSOCIATES - Austin, TX
May 1996 to May 1997
Assisted people with disabilities with homeownership that was affordable and accessible in the city of El Paso, Texas.Worked together with community agencies to help clients with barriers and organized monthly meetings with community agencies.
Education
Liberal Arts and Sciences
Austin Community College - Austin, TX, US
January 2000 to December 2000
GED in Liberal Arts
El Paso Community College - El Paso, TX, US
January 1989 to December 1991
Eastwood High School - El Paso, TX, US
Skills
• Negotiation
• Microsoft Office
• Word Processing Software (Word, WordPerfect, etc)
• Graphics or Drawing Software (Photoshop, etc)
• CLERICAL (Less than 1 year)
• English
• Time management
• EXCEL (3 years)
• HTML5
• Personal Computers
• Spreadsheet Software (Calc, Excel, etc)
• Expert
• Software troubleshooting
• Adobe Acrobat
• Bilingual
• Interviewing
• Organizational Skills
• Legal Research
• Web Design
• INTERNET EXPLORER (4 years)
• Google Docs
• Computer skills
• Expert Typing Speed: 35 Words Per Minute
• JavaScript
• DESKTOP PUBLISHING (1 year)
• Data collection Languages
• Web Design Software (RapidWeaver, etc)
• Analysis skills
• Visual Basic
• Developmental Disabilities Experience
• Computer Operation
• Spanish
• Customer service
• Web services
• Project Management
• Java
• Phone etiquette
• Fraud
• Peripheral Devices (Scanners, Printers, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• FLASH (2 years)
• Word Processing
• Communication Skills
• Spanish
• Windows
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