LUCY KATILE KITAVI

P.O. Box **, Kithyoko Kenya,Phone +254-***-***-***/+254-***-***-***

Email – ad3osx@r.postjobfree.com

PROFESSIONAL PROFILE

Dynamic and qualified professional seeking to leverage over nine years’ work experience in Hospitality Management which includes; Exceptional guest experience, Revenue and reservations, Front Desk Management, Strategic Business Development, Duty Management, Hotel Operations Management, People Management and Office Administration within a new team, project or organization. I have training & experience in Hotel Operations Strategy, Policy and end-to-end Guests experience procedures and processes. Administratively, I am a creative and collaborative leader of high integrity who is able to inspire, develop and mobilize toward the implementation of organizational goals. Knowledge of operating several hotel software’s: Hotel plus, QuickBooks, Opera, Hotel Plus and Hotelex. OBJECTIVES

To work in an enabling and challenging environment that will facilitate development of my skills and capacity in terms of efficiently, team work, accountability and value addition. KEY SKILLS AND COMPETENCIES

Excellent Customer Service Communication and Multicultural Contexts Attention to details Revenue Management Food & Beverage Knowledge Event Management Problem-Solving Regulatory Compliance Time Management Conflict Resolution in Guest Interactions Financial Accountability Guest Relationship Management PROFESIONAL WORK EXPERIENCE

Enchula Resort, Kajiado, Kenya FEB 2022 – UP TO DATE: As an Office Administrator/Accounts Clerk/Reservations Agent. Duties:

Managing diaries, scheduling meetings and booking rooms.

Liaising with staff in other departments

Replying incoming and outgoing mails

Sending of quotations and invoicing

Billing

Maintaining and controlling official cash float/petty cash

Cashiering, Recording all daily banking’s, Keeping records of cash and M-pesa collections, Maintaining and controlling official cash float/petty cash

Follow up of Debts and updating of payments

Destination Resort Centre (Kirinyanga) June2019–December 2021 As a Receptionist/ Cashier

Duties:

Welcoming of guest

Receiving all phone calls

Replying incoming and outgoing mails

Sending of quotations and invoicing

Billing

Maintaining and controlling official cash float/petty cash

Receiving all cash and M-pesa payments of the company/daily transactions

Recording all daily banking’s.

Keeping records of cash and M-pesa collections.

Universal Cabs Ltd {Nairobi} Jan 2018 – Up to Oct. 2018 As a Controller

Duties:

Receiving all phone calls for cab bookings

Going through mails and replying

Charging vouchers

Allocating cabs and dispatching

In charge of company petty cash

Chania tourist lodge {Thika} June 2015 – 2017 Oct

As a Cashier/Receptionist

Duties:

Maintaining and controlling official cash float/petty cash

Receiving all cash and M-pesa payments of the company/daily transactions

Recording all daily banking’s.

Keeping records of cash and M-pesa collections.

Complex college of Information (Namanga) Feb 2014-April 2015 As a Receptionist

Duties:

Receiving all visitors.

Directing all visitors to the various destinations within the college.

In charge of the college petty cash.

Keeping necessary documents records and filling them. EDUCATION BACKGROUND

Jan 2019 – April 2019: Passionate Organization Traffic Road Safety Knowledge

Sept 2012- Nov 2013: Gakeo College of Business Studies Thika Certificate in Secretarial

Jan 2010 – May 2010: Tritech Computer College Nairobi Computer Packages

2006-2009: ABC Makivenzi Girls Kenya

Certificate of Secondary School Education

1997 -2005: Miangeni Primary School

Kenya Certificate of Primary School Education

HOBBIES AND EXTRA-CARRICULAR ACTIVITIES

Socializing and Making Friends

Swimming

Reading

Adventuring

Traveling

REFEREES

1. Mrs. Lucy Nderitu

Gakeo College Thika

Director

Tel: 072*-***-***

2. Geoffrey Wamwea Warui

Destination Resort Centre

Manager

Tel: 072*******

3. Joseph K. Munene

Universal Cabs

Managing Director

Tel: 072*******/073*******

Contact this candidate