Customer Service Sales Representative
Resume:
Thomas M. Buck
P.O. Box ***
Andover IL. 61233
**********@*****.***
Qualifications:
Has the ability to build effective relationships through two-way communications, with creative problem-solving skills. Excellent prioritizing skills, suitable for fast paced environment, excellent verbal and written communication skills. Ability to write reports, build spreadsheets, maintaining and keeping of records. Extensive knowledge in the automotive parts, service, equipment, and equipment repair business. Can work independently with little or no supervision. Proven ability to gain account loyalty. Possesses excellent negotiating, networking, and closing skills.
Experience:
Daves Auto Body : Galesburg Il.
2014 – 2023
Certified Collision Repair Manager. Responsible for writing automotive collision estimates. Providing repair cost estimates to insurance companies and walk in customers. Inspect vehicle damage to determine the extent of repairs needed. Write supplements, order parts, test drive, and complete invoices prior to delivery of vehicle
Ace Auto and Radiator: Bettendorf Iowa
2012- 2014 Service writer
Providing outstanding customer service, resulting in satisfied customers. Monitoring and providing overall gross sales at a profitable margin. Duties include greeting customers, selling services, job estimating, scheduling work, Coordination of work flow, answering phones, and final quality control of finished product.
IWI Motor Parts, Moline Illinois
2009-2012 Outside Sales Representative
Sales and service in the Davenport Quad City area
Carquest Auto Parts, Illinois Quad Cities
2006-2009 Outside Sales Representative
Recruited to build and expand customer base and gain sales at store level. Generated leads by cold calling and networking extensively with local clients. Was in charge of developing strong relationships with customers in independent, national chain and dealer shops. Provided sales support, product literature, and negotiated price.
Sears Automotive Davenport Iowa, Moline and Galesburg Illinois
Auto Center Manager 1978 –2006
Responsible for daily customer service demonstrating intolerance for substandard performance and developing corrective action plan, proactively solving any and all problems at store level. Prioritizes day-to-day work flow, provided training and feedback candidly. Interviewing, scheduling, writing reports, budgeting and formulating new ideas. Was also responsible for daily shipping, receiving, inventory and cash management.
Education:
Scott Community College
Associates degrees in automotive repair and auto body repair.
SKILLS:
Personal Computer Skills:
Use Microsoft Office software
Use Microsoft Word software
Use spreadsheet PC software
Use word processing software
Use Windows XP
Use windows
Office and Administrative Skills:
Use Multi Phones lines
Greet or assist visitor, guests, or customers
Resolve customer inquiries or complaints
Use fax machine
Use Copier
Issue bills
Verify accuracy of data
Retail and Sales Skills:
Assist customers
Use numeric keypad, calculator or adding machine
Compute payments or charges
Demonstrate, explain products, methods, or services
Balance cash drawer
Count money in cash drawer
Process cash refunds
Prepare bank deposit
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