Thomas M. Buck

P.O. Box ***

*** ***** **.

Andover IL. 61233

563-***-****

ad3osu@r.postjobfree.com

Qualifications:

Has the ability to build effective relationships through two-way communications, with creative problem-solving skills. Excellent prioritizing skills, suitable for fast paced environment, excellent verbal and written communication skills. Ability to write reports, build spreadsheets, maintaining and keeping of records. Extensive knowledge in the automotive parts, service, equipment, and equipment repair business. Can work independently with little or no supervision. Proven ability to gain account loyalty. Possesses excellent negotiating, networking, and closing skills.

Experience:

Daves Auto Body : Galesburg Il.

2014 – 2023

Certified Collision Repair Manager. Responsible for writing automotive collision estimates. Providing repair cost estimates to insurance companies and walk in customers. Inspect vehicle damage to determine the extent of repairs needed. Write supplements, order parts, test drive, and complete invoices prior to delivery of vehicle

Ace Auto and Radiator: Bettendorf Iowa

2012- 2014 Service writer

Providing outstanding customer service, resulting in satisfied customers. Monitoring and providing overall gross sales at a profitable margin. Duties include greeting customers, selling services, job estimating, scheduling work, Coordination of work flow, answering phones, and final quality control of finished product.

IWI Motor Parts, Moline Illinois

2009-2012 Outside Sales Representative

Sales and service in the Davenport Quad City area

Carquest Auto Parts, Illinois Quad Cities

2006-2009 Outside Sales Representative

Recruited to build and expand customer base and gain sales at store level. Generated leads by cold calling and networking extensively with local clients. Was in charge of developing strong relationships with customers in independent, national chain and dealer shops. Provided sales support, product literature, and negotiated price.

Sears Automotive Davenport Iowa, Moline and Galesburg Illinois

Auto Center Manager 1978 –2006

Responsible for daily customer service demonstrating intolerance for substandard performance and developing corrective action plan, proactively solving any and all problems at store level. Prioritizes day-to-day work flow, provided training and feedback candidly. Interviewing, scheduling, writing reports, budgeting and formulating new ideas. Was also responsible for daily shipping, receiving, inventory and cash management.

Education:

Scott Community College

Associates degrees in automotive repair and auto body repair.

SKILLS:

Personal Computer Skills:

Use Microsoft Office software

Use Microsoft Word software

Use spreadsheet PC software

Use word processing software

Use Windows XP

Use windows

Office and Administrative Skills:

Use Multi Phones lines

Greet or assist visitor, guests, or customers

Resolve customer inquiries or complaints

Use fax machine

Use Copier

Issue bills

Verify accuracy of data

Retail and Sales Skills:

Assist customers

Use numeric keypad, calculator or adding machine

Compute payments or charges

Demonstrate, explain products, methods, or services

Balance cash drawer

Count money in cash drawer

Process cash refunds

Prepare bank deposit

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