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Customer Service Representative

Location:
Opelika, AL
Posted:
February 16, 2024

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Resume:

Katherine E. Pritchard

*** *. *** ******,

Opelika Alabama

256-***-****

ad3osj@r.postjobfree.com

Sales,marketing, and customer service Representative seeking position where 19 years of experience can be put to use to improve sales, marketing, and customer service experience to help increase company revenue, values, and give the client the time and respect they need.

EXPERIENCE

Law Firms

Contract Administration Paralegal Work

February 2019 to December 2023

Meets with attorneys, clients, and other professionals to discuss assigned cases or projects.

● Drafts legal documents including routine pleadings and motions, affidavits, and interrogatories; files motions and pleadings according to judicial procedures.

● Researches and analyzes statutes, regulations, legal articles, judicial decisions, and other legal sources; provides written analysis to attorneys.

● Interviews clients and witnesses and prepares summaries of their statements.

● Prepares, organizes, stores, and retrieves case files, which may include evidence, exhibits, depositions, pleadings, exhibits, and other items.

● Assists attorneys with trial preparation, which may include attending trials and hearings.

● Develops and maintains records regarding billable hours spent on specific cases.

● Performs other related duties as assigned.

Pritchard Farms LLC, Dadeville — Property sales, HR office administrator

March 2018 to August 2022

Property Manager over 50 residential and commercial . Ensuring that residential and commercial properties meet the needs of their tenants. This involves determining rates, marketing vacancies, and maintaining vacant rooms until filled. Along with sales of properties whether it be standalone structures or land.

Also, I am a multitasker not only taking care of the properties or sales. I was the office manager, payroll, accounts receivable and payable, marketing and was over customer service. I give a 110%. to everything I do. East Alabama Funeral Homes & Cremation Centers, Dadeville

—SRVP Sales

July 2001 to March 2018

Met with families of deceased to discuss funeral service requests, disposition of remains and cost, coordination with clergy, and provided SKILLS

Sales

B2B sales

B2C sales

Enterprise sales

SaaS sales

Direct sales

Outside sales

Inside sales

Strong negotiation skills

Communication

Property Management

Supervising ( sales team )

Human resources

Customer service

Office Management

Scheduling

Account management

Bookkeeping

Budgeting

Payroll

Payable and

Receivable

Profit and loss

Event planning

Front desk

Clerical experience

Filing

Multi Phone Line system

Phone etiquette

Calendar management

Computer skills

Computer Technical Skills:

MS Office, Google Drive, spreadsheets,

email, PowerPoint, databases, social

media, web, enterprise systems

Spreadsheets Technical Skills:

Excel, Google Sheets, OpenOffice,

comparative analyses, pivot tables,

availability to families as a resource for questions and support.

● Pre-Need Sales

pre arrangements for the client. Services funeral, cremation, green burial and markers years before they needed them.

• Arranged or transfer of remains from place of death to funeral home.

• Oversaw the preparation of remains, coordinated burials and cremations and completed legal documentation.

• Contacted newspapers, fraternal, and veteran organizations.

• Established relationships with vendors to provide additional services to meet client needs, including flowers, catering and cemeteries.

• Secured wholesale account with funeral homes to provide markers and monuments, generated 200% account increase.

EDUCATION

Lincoln Academy, Birmingham— High School Class 1999 Central Alabama Community College, Alexander City—2000 Marketing:AAS

Central Alabama Community College, Alexander City—2018 Computer Science

LICENSES

Cremation and Pre-Need Insurance

PROJECTS

Dadeville Area Chamber of Commerce — 1st Vice President Raise money- For the funding to Put in the first roundabout Around the courthouse Square.

Raised money to redo all our downtown sidewalks, railing, benches and trash cans for the city of Dadeville, Alabama.

fundraiser call “Fill The BUS” We filled a whole bus full of school supplies for kids, Also include backpacks and coats

macros, link to database, vertical

lookups.

Technical skills in healthcare

Knowledge of HIPAA

Medical practice management

Data entry

Electronic Health Record (EHR) or

Electronic Medical Record (EMR)

Management

Technical skills for finance and

accounting

Auditing

Intuit QuickBooks

Generally Accepted Accounting

Principles (GAAP)

SAP

ERP systems

Sage 50 Accounting

Tax software

Microsoft Excel

Financial statements

Technical skills for media

production

Video editing

Photography

Graphic design

Adobe Suite (Photoshop,

Premiere Pro, After Effects,

Illustrator, etc.)

Color grading

Photo retouching

Data visualization

Knowledge of specific camera

models and/or equipment.

AI Tools and Platforms

Data Communication

Cybersecurity

UX Design

Digital Marketing

AWARDS

City of Dadeville- Presented by Dadeville Area Chamber of Commerce President, 2017

Receive the second coin, ever given to a person from the city through the president of the Chamber of Commerce and the mayor of Dadeville for hard work, and give back to the community through several different programs and fundraisers to help people.

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