Customer Service Representative
Resume:
Katherine E. Pritchard
Opelika Alabama
*************@*****.***
Sales,marketing, and customer service Representative seeking position where 19 years of experience can be put to use to improve sales, marketing, and customer service experience to help increase company revenue, values, and give the client the time and respect they need.
EXPERIENCE
Law Firms
Contract Administration Paralegal Work
February 2019 to December 2023
Meets with attorneys, clients, and other professionals to discuss assigned cases or projects.
● Drafts legal documents including routine pleadings and motions, affidavits, and interrogatories; files motions and pleadings according to judicial procedures.
● Researches and analyzes statutes, regulations, legal articles, judicial decisions, and other legal sources; provides written analysis to attorneys.
● Interviews clients and witnesses and prepares summaries of their statements.
● Prepares, organizes, stores, and retrieves case files, which may include evidence, exhibits, depositions, pleadings, exhibits, and other items.
● Assists attorneys with trial preparation, which may include attending trials and hearings.
● Develops and maintains records regarding billable hours spent on specific cases.
● Performs other related duties as assigned.
Pritchard Farms LLC, Dadeville — Property sales, HR office administrator
March 2018 to August 2022
Property Manager over 50 residential and commercial . Ensuring that residential and commercial properties meet the needs of their tenants. This involves determining rates, marketing vacancies, and maintaining vacant rooms until filled. Along with sales of properties whether it be standalone structures or land.
Also, I am a multitasker not only taking care of the properties or sales. I was the office manager, payroll, accounts receivable and payable, marketing and was over customer service. I give a 110%. to everything I do. East Alabama Funeral Homes & Cremation Centers, Dadeville
—SRVP Sales
July 2001 to March 2018
Met with families of deceased to discuss funeral service requests, disposition of remains and cost, coordination with clergy, and provided SKILLS
Sales
B2B sales
B2C sales
Enterprise sales
SaaS sales
Direct sales
Outside sales
Inside sales
Strong negotiation skills
Communication
Property Management
Supervising ( sales team )
Human resources
Customer service
Office Management
Scheduling
Account management
Bookkeeping
Budgeting
Payroll
Payable and
Receivable
Profit and loss
Event planning
Front desk
Clerical experience
Filing
Multi Phone Line system
Phone etiquette
Calendar management
Computer skills
Computer Technical Skills:
MS Office, Google Drive, spreadsheets,
email, PowerPoint, databases, social
media, web, enterprise systems
Spreadsheets Technical Skills:
Excel, Google Sheets, OpenOffice,
comparative analyses, pivot tables,
availability to families as a resource for questions and support.
● Pre-Need Sales
pre arrangements for the client. Services funeral, cremation, green burial and markers years before they needed them.
• Arranged or transfer of remains from place of death to funeral home.
• Oversaw the preparation of remains, coordinated burials and cremations and completed legal documentation.
• Contacted newspapers, fraternal, and veteran organizations.
• Established relationships with vendors to provide additional services to meet client needs, including flowers, catering and cemeteries.
• Secured wholesale account with funeral homes to provide markers and monuments, generated 200% account increase.
EDUCATION
Lincoln Academy, Birmingham— High School Class 1999 Central Alabama Community College, Alexander City—2000 Marketing:AAS
Central Alabama Community College, Alexander City—2018 Computer Science
LICENSES
Cremation and Pre-Need Insurance
PROJECTS
Dadeville Area Chamber of Commerce — 1st Vice President Raise money- For the funding to Put in the first roundabout Around the courthouse Square.
Raised money to redo all our downtown sidewalks, railing, benches and trash cans for the city of Dadeville, Alabama.
fundraiser call “Fill The BUS” We filled a whole bus full of school supplies for kids, Also include backpacks and coats
macros, link to database, vertical
lookups.
Technical skills in healthcare
Knowledge of HIPAA
Medical practice management
Data entry
Electronic Health Record (EHR) or
Electronic Medical Record (EMR)
Management
Technical skills for finance and
accounting
Auditing
Intuit QuickBooks
Generally Accepted Accounting
Principles (GAAP)
SAP
ERP systems
Sage 50 Accounting
Tax software
Microsoft Excel
Financial statements
Technical skills for media
production
Video editing
Photography
Graphic design
Adobe Suite (Photoshop,
Premiere Pro, After Effects,
Illustrator, etc.)
Color grading
Photo retouching
Data visualization
Knowledge of specific camera
models and/or equipment.
AI Tools and Platforms
Data Communication
Cybersecurity
UX Design
Digital Marketing
AWARDS
City of Dadeville- Presented by Dadeville Area Chamber of Commerce President, 2017
Receive the second coin, ever given to a person from the city through the president of the Chamber of Commerce and the mayor of Dadeville for hard work, and give back to the community through several different programs and fundraisers to help people.
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