Eric Dunn

Project Manager experienced includes managing end-to-end infrastructure implementations, deployment and data migration projects. Thorough knowledge of newtwork and telecom technologies

SUMMARY

Project management professional with experience supporting large scale end to end projects. Eric has managed projects in excess of $40 million. He has worked on various deployment projects including PC and desktop deployment and Windows upgrades and deployment. Eric has done general network infrastructure migration projects including total infrastructure, VOIP, routers, servers, etc. In addition to technical expertise, Eric has experience working within large enterprise environments.. Eric has excellent reporting skills including Jira, MS Project, Visio, etc. He works extensively with all stakeholders to ensure projects in on time and within budget.

CERTIFICATIONS

CAPM

PMP

Six Sigma Green Belt - Villanova University

MCSA- SQL Server 2012

Atlassian Certified in Agile Development with Jira Software

PSM 1 – Professional Scrum Master ( May 2024)

SKILLS

SQL Server 2012, TCP/IP, LAN, WAN, MS Access, MS Windows MS Excel, Project Management, Java Script, Process Documentation and Training, Primavera, SharePoint Administration, MS Project

PROFESSIONAL EXPERIENCE

PNC Bank, Atlanta ( Remote) 02/2022-05/2022

Project Manager Delivery Lead – Technology 10/2022- 12/2023

Manage projects within Business Management Office portfolio

Ensure execution and delivery of quality functional product within established budget

Manage and identify issues and risk within project

Provide weekly status and project health updates

Engage with appropriate internal teams i.e. Risk, Data Management, Security, Engineering etc

Managed milestones and key task

Remediation of all issues and risk

Creation of Project Plan and Delivery Plans for Intelligent Automation bot projects

Development and management of automation changes

Adhering and exceeding enterprise change management procedures / PQA( Project Quality Analyst ) reviews for each release

Managed project under Change Management procedures and technology MRA guidelines

Managed 98% audit quality compliance scoring throughout project

Collection and a validation of software and security artifacts pre release

Management of projects within Clarizen system

Use of Tableau for report creation and manipulation

Hosting kick off calls and regular project meetings

Manage budget for project

Coordinating with 3rd party vendors and managing purchase orders

Facilitated training as needed for application releases

Agile project management

Full SDLC project management

Case study for accelerated agile application development project

Validating JIRA stories and artifacts in project managing of application development team

Managed change request and all enterprise change documentation

Participate in application team stand ups, demos and ceremonies

Support resource planning for delivery and execution teams

Created and managed annual report sharepoint site

Issue management via ServiceNow

Security management via SD Elements

Tracking and mitigation of any variance in scope or finance

Assist with ongoing development of policies and procedures

T-Mobile (Remote) 05/2022-10/2022

Technology Solutions Manager

Create and manage team Sharepoint site

Research and create visual presentations of service offers landscape

Deployment of new service offers from intake to production

Working with cross functional teams to complete complex deployments

Wireless, wireline and Internet service offer analysis

Coordinating with engineering and ops to drive

Once opportunity identified, driving to successful implementation

Creation of training documentation

Tableau for report creation and data reconciliation

Bank of America, Atlanta 05/2019 – 06/2021 Sr Project Manager - Technology

Managed end to end hardware refresh program – 300000+ devices

Managed communications and documentation to user community

Processed and documentation creation

SharePoint site creation and management

ITSM incident management and escalation

Managed task and requirements via ITSM

Audited EOS and EOL conditions to determine next steps

Tracking of warranties devices and applications

Coordinate with management and vendors on device / application procurement

Managed Win7 to Win10 upgrades and deployment

Validation of application success upon deployment

Inventory and product management

Coordinate cross function projects across multiple lines of business

Manage mailbox for 100+ daily incoming refresh inquiries and request

Cross Functional training of new associates and downstream teams

Coordinated purchase, delivery and inventory management for 50,000 + devices quarterly

Coordinating white coat executive projects

Tableau, MS Excel and Access reporting daily

Access Management for new and existing devices

Implementing enterprise change management methodology to every project

Coordination with Cisco project managers for enterprise change management task

Wells Fargo, Atlanta 05/2017 – 05/2019

Sr Project Manager

Managing E911 to IPT workstream for 1400 + Wells Fargo MERL and SERL sites

Coordination of moves, adds and changes

Hardware/infrastructure refresh to ensure compatibility with upgraded VOIP systems and Enhanced 911

Documentation of drive testing including call routing and SS7 messaging completion

Deployed over 10,000 new pieces of equipment enterprise wide

Inventory or system and network elements onsite

Designed and implemented processes for standardizing procurement systems, functions and processes.

Review and approval of all vendor procurement charges

Coordination and installation of new facilities and equipment

Daily use of MS excel for vlookup, pivot tables, formulas, macros and more for evaluating large data sets and producing reporting and analysis .

Change management

Work closely with various internal and external team

Use of JIRA order management system

Follow technical detail from end to end ensuring accurate and successful results upon implementation

Coordination with field resource teams

Sales force upgrade project

Coordination and tracking of data for sprint releases

Scheduling E911 testing and enablement

Hosting kickoff calls and weekly update meetings with key stakeholders

MS Project milestone updates and tracking key data points

SharePoint site management and MS Access reporting

Adhered to state by state FCC E911 regulations regarding SLA and ERL size and mapping

Maintaining compliance with all sites and change management processes

Operated within established budgets from 7-40 million per project

Weekly and monthly reporting for executive review

Adhered to EPM and TPM processes and methodology

Implemented PMO methodologies across teams and processes

Use of Visio and other AutoCAD software to view, edit and create building floor plans and manage infrastructure of each site

Support of PVSI and Community Banking applications releases

Process creation and documentation

Reporting of weekly cloud readiness application implementation

Reporting of monthly critical application score updates

Support of control validation function including artifact retrieval, inventory, and driving releases to approval and implementation

Full SDLC Application development project management

Support of SD elements for all PVSI applications

Maintained and following EASP practices

Supported and compliance reviews for management of agile sprint releases

Coordinated with field and development teams to ensure the efficiency of each Agile release

Documented all security artifacts, DAST or SAST testing results and threat modeling for each release

RCSA coordination and security validation pre- deployment

Maintained threat model repository and ensuring up to date records exist

Asset management

Win10 upgrade and refresh of devices for over 200000 targeted devices

Managed inventory database and reporting

Managed Windows 7 to Windows 10 implementation

MS project for tracking, planning and task validation

Windstream Communications, Atlanta 11/2015 – 05/2018

Telecom Project Manager III

Management of customer profitability portfolio for south region of the United States

Identified and documented savings opportunities, by consolidating contracts and re-negotiating pricing and service-level agreements with vendors

Coordinat with all stakeholders to ensure accuracy and timely completion of project phases

Responsible for identifying over 1.5 million in savings opportunities in a 12-month span

Conversion of customers from TDM to Ethernet, TDM to Fixed Wireless, or any number of solutions with better efficiency and cost structure

Identification of voice signaling technologies such as ISDN, SS7, SIP etc and applying appropriate architecture knowledge

Provisioning and implementation of new network facilities including call routing features and SS7 messaging

Verification and updating of call routing sequences using SONUS PSX.

Creation of pre and post implementation network architecture maps using MS Visio

Auditing and configuring current vs old configurations in DMS 100, 250 and Lucent switches to ensure redundancy and optimal routing pre and post implementation

Coordination and installation of new facilities and equipment

Network asset inventory audit, rectifying discrepancies in data, using master sets to identify anomalies and implementing fixes

Demanded forecasting and planning for network resources and capacity growth

Implementation of demand project plans

Data mining archived records within Windstream and legacy network systems

Worked closely with various internal and external team

Knowledge and usage of third-party billing platforms and systems

Identified opportunities for TDM market expansion and network growth within existing markets

Identified cost associated with existing rate centers and Lata’s and negotiating cost for new additions or conversions

Use of MS Excel for vlookup, pivot tables, formulas, macros in evaluating large data sets and producing reporting and analysis .

Use of JIRA order management system

Followed technical detail from end to end ensuring accurate and successful results upon implementation

Coordination with field resource teams

Documentation of appropriate data and milestone accomplishments

Host kickoff calls and weekly update meetings

MS Project, SharePoint and MS Access usage

Adhered to state by state FCC E911 regulations

Driving the use of PMO methodologies and streamlining processes and procedures for project management

Operating within established budgets from 1-5 million per project

Performed feasibility studies on expansion of infrastructure and addition of data centers

Enabled launch of data center utilized by 5,000 persons in North America

Evaluated and selected vendor for hardware move and maintenance.

Aided in designing of special contingency and disaster recovery plans

Consolidation and redundancy recovery program of 10 data centers

Cox Communications, Atlanta 10/2014 – 10/2015

Network Project Manager III

End to end management of network optimization and cost saving projects for SIP/TDM network.

Use of SQL and MS Access to manage data and create reporting

Use of Vlookup, pivot tables and other advanced excel functions

Identified and kicked off cost saving projects and tracking throughout process to completion

Coordinating with all stakeholders from network planning, provisioning, translations and the field to assure completion.

Management of extensive DEOT reduction and DS3 consolidation project resulting in >$1,500,000 annual savings

Identified and negotiated vta reterm agreements for > $500,000 in annual savings

Regularly develops and publishes reports on potential, in-flight, and realized savings opportunities

Modifying circuit design to reduce transport or other costs

Use of Granite workflow application for order submission and task tracking

Use of capacity, utilization, and traffic reporting in decision making

Use of JDSU reporting

Network audit and implementation of optimization activities to ensure network wide tandem diversification and redundancy.

Creation of pre and post implementation network structure using MS Visio

Creation of project plans for each network, cost saving, or optimization project

Use of MS Project to manage and track milestones and progress

Accessing LERG for data related to network planning

Negotiating network changes with other telco providers

Use of BTP and other billing tools to validate rates and confirm savings attained

Provide weekly updates to executive management on status of each project

Tier 2 and 3 Network Support for configuration and implementation enterprise wide

Network asset inventory audit, rectifying discrepancies in data records

Deployment of data center end to end as well as consolidation of 9 existing data centers into 6

Infrastructure hardware refresh and network wide switch upgrade

Salesforce deployment across line of business with 15000 users

Tracking of capacity and traffic across DMS and Nortel switches; providing recommendations for optimization

Ensured translations routing and reroutes in DMS switches were in line with optimization changes to end offices

Line and trunk provisioning within network for new provisioning orders as well as any change or removal orders

Sprint, Overland Park, KS 03/2013 – 10/2014

Network Design Engineer II

Managed large data sets in support of RAM planning

UAT and Pilot testing of NRM application

Network access and demand forecast and planning

Implementation of demand access plans from creation to deployment

Opened appropriate ticket i.e SSTAT or escalating to appropriate group for data integrity issues

Using ADAM and NRM to meet established SLA for circuit Migrations

Documented all order movements in appropriate system and providing status updates to PMO

Data analysis across Sprint core systems to ensure all cross departmental matrix requirements are met for each order

Use of FACTS, TBS, FMS, and other internal applications for research and implementation

Use of Clarity for tracking of task, incidents and ticketing

Extensive use of Microsoft excels in providing all necessary data for demand projects

Use of Web Intelligence for Business Objects reporting

MS Access and Oracle queries for data mining throughout core network systems

Translated cost savings into network design migrations

Created process to track and distribute all term renewal access projects

Utilized knowledge of project management to direct team members.

Assisted with ensuring project goals and requirements are met.

Communicated with end-users to provide timely and accurate information and status updates.

Tracked plan cost, savings, and milestones through MS Project

Managed 60-100 Special Access plans from receipt to completion

Responsible for all term renewal plans under RAM resulting in 4.8 million in savings for 2013

Coordinated with internal organizations and LEC’s to obtain better pricing, contracts and to manage workflow

Produce adhoc reporting to be presented at Director level each month.

Use of Siterra for site evaluation and management

Coordinated and negotiated dial plans (routing) and access cost for traffic routed across DMS 100, 25, and 300 switches, updating translations, as necessary.

Coordination with field teams, sales and external vendor contacts to deliver results and drive project completion

Ericsson Services, Overland Park, KS 04/2011 – 03/2013

Project Manager I

Drive testing for E911 implementation for Network Vision

Trunk group adds within existing and new network

E911 Routing, testing and troubleshooting within DMS and Lucent switches

Troubleshooting call flow to ensure proper delivery and that established metrics are met

Coordination with field and internal personal to accomplish testing by necessary FCC dates

Circuit level research and implementation in support of Sprint initiated network optimization plans

Work in support of access acceleration and 2011 demand projects inclusive of WLN/CDMA/iDEN core networks

Implementing and project matrix managing of DS1, DS3, and OCN level circuit migration plans as part of cost savings initiatives

Coordinated with downstream teams including provisioning and switch operations for completion of migration plans as well as troubleshooting new capacity issues

Extensive use of Microsoft excel in providing all necessary data for demand projects

Use of WebIntelligence for Business Objects reporting

Use of Clarity for tracking and task management

MS Access and Oracle queries for data mining throughout core network systems

Tracking of project task, milestones and status using Primavera software

Develop test cases and identifying bugs

UAT and Pilot testing of upcoming software

Assuring that best practices are being implemented in all process flows

Use of NRM system for acquiring network provisioning and migration information.

UAT and Pilot testing of NRM application

Opening appropriate ticket i.e SSTAT or escalating to appropriate group for data integrity issues

Used ADAM and NRM to meet established SLA for circuit Migrations

Documented all order movements in appropriate system and providing status updates to PMO

Data analysis across Sprint core systems to ensure all cross departmental matrix requirements are met for each order

Tracking and completion of projects for initialization to completion

Drive testing and system testing E911 deployments for Network Vision

Call tracking within Samsung and ALU switches and reporting all collected data

Use of NEO for project tracking

Site management using Siterra for tracking orders, implementation and various data points of buildouts

Teva Neuroscience, Kansas City, MO 12/2009 – 10/2013

Database Support Project Manager

Tier II support of Siebel 8.1 Application

Remote support of pharmaceutical sales reps

Managed implementation of Salesforce to field reps

Deployment of CRM solution across enterprise network

Salesforce implementation of 5000+ user local databases

Data extraction transfer and loading to home servers across cloud

Use of Alteris for trouble ticketing and software management

Supported of Microsoft Office suite

Coordinated with internal and external organizations for efficient resolution of issues

Coordinated with application developers on issues and improvements

Supported of SQL/Oracle database using commands

Extracted and loading targeted data based on company needs

Created reports using SQL Server Reporting Services

Merged and transferred data to used databases on the network

Use of MicroStrategy reporting in tracking project financials across business units

Provided actuals vs forecast reporting on a monthly basis

Auditing of data transferred by sales reps to verify accuracy

Testing of application and patches using Test Director

Wireless connectivity and VPN support

Scheduled and manual data extraction and transfer to home servers

Sprint/NEXTEL, Overland Park, KS 12/2007 – 11/2009

Telecom Design Engineer I

•Diagnosing software and hardware malfunctions or deviations and report issues to development team

•Designing test plans

•Creation of Statement of Work for project kickoff

•Creating technical documentation including method of procedure documents as well as training

•Use of Microsoft Project for tracking project points

•Use of Microsoft Visio to develop descriptive tools and diagrams for the project

•Working with vendors Voyence (EMC) and OpNet to develop software for Sprint specific needs a

•Created statement of work, set and maintained project budget

•Scheduling system changes and patches for releases

•Scheduling and facilitating of training for end users of production software

•Testing and implementation of change and configuration management software in support of network operations that increased efficiency and cut error rates

•Coordinating with multiple internal and external organizations to ensure project success

•Change and configuration management for OSSnet

•Sourced vendor options for new infrastructure related projects

•Primavera P6

•Coorindation with vendors for site construction

•Testing for new site implementation

•Site Survey Oversite

•Responsible for PO’s for Circuit Ordering, Fiber Install, and any adhoc work needed to ready a site.

Technical Support Engineer I 11/2006 – 12/2007

•Tier II and III troubleshooting of issues across CDMA, iDen, EVDO voice and data platforms

•Monitoring and working trouble tickets received via Remedy, Clarify and IRIS

•Scheduling batches to process network changes and file transfers

•Working trouble issues related to network coverage, blocks, drop, user and handset issues

•Interfacing with Nortel MTX, DMS and Lucent ECP switches

•Support of applications and functions for PDA and Blackberry devices

•Project management of existing and new roaming partner implementations/ translations

•Switch translations

•Escalate issues to appropriate fix agent advising repair needed in their respective network element application/interface

•Testing CDMA handsets both on and off network

•Troubleshooting using LERG, Impact, ANTS systems

•Call trace using Agilent and Citrix

•Implementing network wide data loads and file transfers

•Developed procedures that allowed department to exceed SLA

•Troubleshooting of wireless network issues, and 3g

•Creating technical documentation including method of procedure documents as well as training

•Call translation and mapping configuration using Nortel DMS 100,250, and 300 switches

Network Translations Technician 1/2006 – 11/2006

•Command line and GUI translations via Nortel DMS 100, 250 and 300 switches

•Scheduling batches to load switch data

•Monitoring and troubleshooting issues received via telephone hotline and TRS tickets

•Updating switch trunk routing for international service

•Use of IRMS, RMS,NANP, CIS,FMS for routing and trunking issues

•Switch audits

•Locating and diagnosing any network related malfunctions

•Translations mapping on legacy wireline network

•Support of translations mapping needed to support OSSnet

•Implementation of least cost routing plans

•Nortel Switch Configuration

Network Provisioner 6/2005 – 1/2006

•SME for Cable Order Management (WOW) team

•Used FMS,RPM,ICON,CEAS,SPMP to build and manage dialed numbers

•Address validation via NIDA and FMS

•High priority projects

•Training of new associates

•Processing local service requests

•Coordinating access service request

•Coordinating with internal and external organizations to insure accurate and timely installation of services i.e. negotiating FOC with LEC’s or brainstorming resolutions to order issues

EDUCATION

B.S. Management Information Systems, Park University, Kansas City, MO

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