Briana S. Calloway

**** ********** ** 478-***-****

Macon, GA 31204 ad3orn@r.postjobfree.com

RETAIL AND CUSTOMER SERVICE PROFESSIONAL

Accomplished and self-directed professional with more than 5 years of progressively responsible retail and customer service experience. Delivered consistently satisfactory results through success in productivity, process, quality and operating improvements for retailers generating repeat customers and successful results. Qualifications include:

• Strong Communications • Cash Handling

• Time Management • Merchandise Markdowns & Allowances

• Clean Motor Vehicle Record • Basic PC Knowledge

• Safety Protocols • Microsoft Word

PROFESSIONAL EXPERIENCE

Amazon Warehouse Macon, GA 11/2019-Current

Receiver

• Received, identified, marked and placed materials sent to the warehouse in their designated locations or routed them to their intended locations.

• Processed requisitions for supplies; prepared various merchandise to various destinations for delivery; prepared packages for pick-up and shipping according to established procedures.

• Maintained a variety of records, files, and reports, maintained records of stock and order supplies as necessary.

• Operated warehouse equipment and vehicles; utilized a variety of hand tools as required (e.g., the scanning gun on a daily basis) and performed other duties as assigned.

• Organized inventory to reduce margins and improve shelf-space efficiency

• Unloaded truckloads of inventory

• Maintained secure and mobile operating space

• Organized inventory database information using an inventory scanner tool ResCare Macon, GA 06/2017-10/2019

Personal Care Assistant (PCA)

• Worked independently to provide safe, satisfactory customer/client care

• Provided safe transportation assistance to and from activities

• Assisted patients with activities of daily living including bathing, dressing, grooming, and toileting

• Prepared meals and special diets

• Performed general housekeeping activities

• Provided compassionate companionship to patients to create a safe environment

• Communicated verbally and written to ensure clients understood and were able to express their needs Rue 21 Macon, GA 11/2016-06/2018

Retail Sales Associate

• Ensured high levels of customer satisfaction through excellent sales service

• Assessed customers' needs and provide assistance and information on product features

• Welcomed customers to the store and answered their questions

• Followed and achieved department's sales goals on a monthly, quarterly, and yearly basis

• Maintained in-stock and presentable conditions in assigned areas

• Remained knowledgeable on products offered and discussed available options

• Processed point of sale (POS) purchases

• Cross sold products

• Handled returns of merchandise

• Teamed up with co-workers to ensure proper customer service

• Developed productive trust relationships with customers

• Complied with inventory control procedures

• Suggested ways to improve sales (e.g., planning marketing activities, changing the store's design) Dairy Queen Macon, GA 02/2015-11/2016

Cashier

• Handled cash and credit card transactions with customers

• Scanned goods and collected payments

• Issued receipts, refunds, change, and tickets

• Redeemed stamps and coupons for discounted purchases

• Suggested up-sales to increase promote products and increase

• Resolved customer complaints, guided customers, and provided relevant information

• Greeted customers when entering and leaving the establishment

• Maintained clean and tidy work areas

• Managed reports of transactions

• Bagged, boxed, and wrapped packages

• Pleasantly served customers to ensure satisfaction EDUCATION

High School Graduate, Westside High School, Macon, GA, 2016

Contact this candidate