Adewunmi Lawal

Email ad3orc@r.postjobfree.com mailto:ad3orc@r.postjobfree.com• Phone: 917-***-****

With over nine years of dedicated experience as a Business Analyst, I bring a proven track record of driving strategic initiatives and optimizing operational efficiency. My expertise lies in analyzing complex business processes, identifying opportunities for improvement, and implementing solutions that enhance organizational performance. I excel in translating data into actionable insights, collaborating seamlessly with cross-functional teams, and facilitating data-driven decision-making. As a forward-thinking professional, I am poised to contribute my analytical acumen and leadership skills to drive innovation and elevate business outcomes.

Core Skills

Business Analysis

Systems Analysis

IT Analysis

Insurance Analysis

Financial Analysis

Project Management

Scrum Mastery

Jira/Confluence

SDLC/STLC

B2B

Workday Analysis

OnBase Analysis

System Integration

Data Analysis

Requirements Gathering

Process Improvement

SQL Scripting

UML Diagramming via Lucid Chart.

Oracle

Stakeholder Communication

Agile Methodology

Business Processes

Risk Assessment

Quality Assurance

Change Management

User Training

Business Systems

AWS – Amazon Web Services

Process Change

SAP

Core Competencies

Managing Projects: Demonstrated adeptness in overseeing and managing intricate cross-functional projects and transformative initiatives across web and mobile app insurance platforms, driving operational excellence and continuous growth.

Translating Business Prerequisites: Actively engaged with Product Owners and pivotal stakeholders, meticulously translating intricate business prerequisites into comprehensive and action-oriented user stories, ensuring alignment with organizational objectives.

Performing Technical Support: Diligently performed 2nd and 3rd level application support, expertly troubleshooting incidents through the utilization of the ServiceNow platform and exceeding service level agreements (SLAs) to maintain system stability and user satisfaction.

Championing Process Improvement: Championed the end-to-end process of creating change records, from conceptualization to approval and successful implementation, leading the charge for a culture of perpetual improvement and adaptation.

Optimizing Monitoring and Alerting: Skillfully harnessed the capabilities of Autosys and Grafana to optimize monitoring and alerting mechanisms, significantly bolstering system performance, fault tolerance, and proactive issue resolution.

Work Experience

State Farm Insurance – Atlanta, Georgia Aug 2022 – Present

Business Analyst/Scrum Master

Spearheaded the gathering and analysis of business requirements for multiple projects, achieving a 40% increase in the accuracy of project deliverables.

Conducted in-depth data analysis using SQL and generated comprehensive data models, resulting in improvement in data-driven decision-making.

Collaborated with cross-functional teams and stakeholders to identify pain points and opportunities, fostering a 25% increase in overall team collaboration.

Led the implementation of Agile methodologies, resulting in a 30% reduction in project completion time and an increase in overall project efficiency.

Effectively communicated complex technical concepts to non-technical stakeholders, enhancing team understanding and leading to reduction in project misunderstandings.

Utilized Jira and Confluence for project tracking and documentation, maintaining a 95% accuracy rate in project status reporting.

Provide key performance metrics to the Head of IT on the deliveries and benefits realisation of change implementations

Prioritizes work within an agile team and maintain a backlog of future work for consideration/prioritization

Take responsibility for the development of ongoing enhancements, spirit planning, create and prioritize user stores with the agile teams

Own and drive backlog grooming and management, prioritize user stories, create acceptance criteria, and drive testing and delivery

Implemented ideas from professional facilitation, coaching, conflict management, for a high-performance team.

Diverse business process understanding, including either finance, manufacturing supply chain, sales, and e- commerce.

Built, deployed, and migrated Microsoft Dynamics F&O solutions across development, test, pre-production, and production environments.

Advanced expertise in implementing Dynamics 365 ERP and CRM as efficient implementation partner to improve business processes like (Finance and Operations, Retail, Human Resource, Sales, Customer Service, Project Service Automation, Field Service, Marketing, Business Central) to mention a few.

Spearheaded coaching sessions of Microsoft Dynamics 365 capabilities as on-premises and cloud product that includes ERP functions (back-office) and CRM (front-office) to help provide mobility, intelligence, security, scalability, compatibility, and digital transformation for organization and business procedures.

Applied critical thinking and root cause analysis to address project challenges, resulting in a decrease in recurring issues.

Stayed abreast of industry best practices, attending workshops, and training sessions, contributing to the increase in team knowledge and skills.

Implemented effective risk management strategies, reducing project risks, and ensuring timely project delivery.

Deloitte – New-York, New-York Jan 2018 – Aug 2022

Business Analyst

Managed the migration of data from legacy systems to Azure Active Directory

Implemented Azure site recovery for disaster recovery solution to ensure business continuity.

Deployed Dynamics 365 ERP tools, played critical roles in supply chain management, helping organizations manage supply chain processes more efficiently and effectively like Inventory & order management, Procurement processes & Demanding forecasting, Warehousing & Transportation management, and Quality Control.

Spearheaded coaching sessions of Microsoft Dynamics 365 capabilities as on-premises and cloud product that includes ERP functions (back-office) and CRM (front-office) to help provide mobility, intelligence, security, scalability, compatibility, and digital transformation for organization and business procedures.

Took a proactive role in scrutinizing and validating Key Business Activities (KBA) and Key Performance Indicators (KPI) to underpin the development of comprehensive product requirement documents.

Fostered collaboration among cross-functional teams, leading to a 25% improvement in communication and coordination across departments.

Contributed to the development of strategic plans, resulting in a 50% increase in the alignment of projects with long-term business goals.

Provided leadership to junior analysts, resulting in a 20% improvement in team productivity and a 10% increase in employee satisfaction.

Implemented continuous improvement initiatives, leading to a 15% reduction in errors and a 10% improvement in overall process quality.

Developed and executed effective risk management strategies, resulting in a 30% reduction in project risks and ensuring compliance with regulatory standards.

Took a proactive role in scrutinizing and validating Key Business Activities (KBA) and Key Performance Indicators (KPI) to underpin the development of comprehensive product requirement documents.

Collaborated with client teams to design and implement modern, scalable data solutions that business process and application requirements using a range of new and emerging technologies from the Azure AD.

Implemented ideas from professional facilitation, coaching, conflict management, for a high-performance team.

SMBC – New-York, New-York Oct 2014 – Dec 2017

Business Analyst

Drove the onboarding process for emerging vendors and investors by actively engaging in comprehensive requirement gathering for payment platforms, ensuring a seamless integration experience.

Demonstrated expertise in delivering technical and back-end support for payment platforms, effectively leveraging ServiceNow to optimize system performance and resolve issues promptly.

Conducted detailed data analysis using various tools, contributing to a 20% improvement in data accuracy and quality.

Facilitated requirements workshops and gathered project specifications, achieving a 25% increase in project alignment with business objectives.

Collaborated with stakeholders to enhance communication channels, resulting in a 30% improvement in cross-functional collaboration.

Played a key role in project planning and execution, leading to a 15% reduction in project completion time.

Identified and implemented process improvements, resulting in a 20% increase in operational efficiency and a 15% reduction in costs.

Partnered with business owners and SDLC team for informed application development choices.

Generated and scrutinized monthly/quarterly financial statements; assembled data for BOD communications.

Drafted business requirements for development initiatives; supervised requirements process for projects.

Liaised with internal/external stakeholders to evaluate information needs

Education

BSC — Accounting & Finance

MBA—Accounting

Certifications

Safe Agile Scrum Master Certified

Master Certification in Project Management – PMP

Snowflake – Certified

ITIL Foundation V4 – Certified

MB-910 Certification -Dynamics 365 Fundamentals (CRM)-Udemy Certification Course

MB-920 Certification- Dynamics Fundamentals (ERP)- Udemy Certification

Microsoft 365 Fundamental-MS-900 – Udemy Certification Course

Microsoft Administration-Udemy Certification Course

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