LISA M. OVERSTREET

*+ Years of Call Center/Customer Service Experience

Excellent experience multitasking in high call volume environment with data entry.

Available Mon – Fri 8:00 AM – 8:00PM; No time off needed.

WORK EXPERIENCE

Advanced Auto Parts October 2017-July 2023

Accounts Specialist Representative

Addressing customer complaints and queries of assigned clients.

Handled high volume of inbound and outbound calls.

Upselling or cross-selling products and services and approaching new customers.

Collaborating with account managers and submitting reports to upper management.

Wells Fargo February 2015 - October 2017

Customer Service Representative

Proficiently answer customer inquiries regarding their accounts.

Perform cash and check balancing by ensuring all the daily and monthly cash counts are accurate.

Review all the ATM balances

Ensure that all customer needs are met and handle appropriately during their initial contact.

Maintain customers' accounts (including lost/stolen checks, check cards, stop payment etc.)

Review customers' accounts for transactions accuracy.

EDUCATION

Liberty High School

Bedford, VA

High School Diploma

SKILLS

Inbound, Outbound and Cold Calling

Data Entry and Clerical Work

Proficient in Microsoft Computer Programs

Collections (medical and credit card bills)

Fast Learner

Dedicated and Trustworthy Employee

Excellent Customer Service

Pleasant Attitude and Demeanor