PRISCILLA DEVEREUX

*** **** **. *-*

Cookeville, TN. 38501

931-***-****

ad3or0@r.postjobfree.com

OBJECTIVE

Seeking permanent, full time employment of my skills in Hospitality Management, customer service, sales, problem solving in a team oriented atmosphere.

Retired in May 2018 to April 2019 and decided to return to work.

Moved to Michgan from Tennessee in March with a promise of a job. I wasn't happy with new management that was hired in October so I resigned in good standing and I will be returning to Tennessee in January, 2023.

EXPERIENCE

Hampton Inn and Suites

1291 Pipestone Rd

Benton Harbor, MI 49022

Assistant General Manager 03/22--12/22

Candlewod Suites

Cookeville, TN

Sales/Customer Service 05/21--03/22

Southeastern Grocers (Winn-Dixie) 04/19--10/20

Fort Pierce, Florida

Cashier

Process sales transactions, calculate the cost of products or services, accept

payments, calculate and return change when required by the payment method.

Maintain adequate change denominations in the cash drawer and request

additional change, answer customer questions about products or services.

Holiday Inn Express I-95 10/10 – 05/18

Vero Beach, Florida

General Manager

•Demonstrate and promote a 100% commitment to providing the best possible experience for our guests and employees.

Financial

•Responsible for preparation of property budget and forecasts.

•Manage labor standards and property level expenses to achieve maximum flow through to the bottom line profit

•Manage financial activities. Reconcile all financial accounts.

•Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors.

Sales

•Work with Regional Director of Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.

•Make sales calls as outlined by the Regional Operations Director.

•Identify and seek out potential business in local market.

•Coordinate and implement sales and marketing activities of the property

Guest Satisfaction

•Promote 100% guest satisfaction throughout property. Instill the 100% guest satisfaction objective to front desk associates, back of the house employees, and maintenance dept.

•Ensure that all guest related issues are resolved in manner consistent with the IHG standard

Employee Management

•Recruit qualified applicants. Train employees in accordance with IHG standards

•Motivate and give direction to all employees

•Communicate all IHG policies and procedures to entire staff with regular meetings to provide various information.

•Manage employee personnel forms, including hiring, performance evaluations, payroll, disciplinary documentation, and conduct terminations

•Perform duties in all aspects of hotel operations whenever needed

Holiday Inn Express & Suites 01/09 – 8/10

Port St Lucie, Florida

General Manager

•Responsible for supervision of the front desk operations

•Scheduled employee work shifts and time off

•Delegated daily assignments and work completion of the front desk associates

•Trained, coached, mentored and oversaw the development of all front desk employees

•Managed supply cash for front desk operations

•Developed Priority Club, cash management and guest service feedback reports

•Responsible for handling and resolving guests discrepancies and problematic situations

•Ensured timely responses to all in person, telephone, fax, and email inquiries

•Communicated efficiently with owners, & other supporting dept.; such as housekeeping and engineering.

Daily

•Check IHG online, check reservations online, LPU & PCU, balance inventory, check high balance, review daily arrivals, rate, traces & discrepancies, check tax exempt, rewards night, check Holidex Plus, Opera for hurdle point

Weekly:

•Check supplies for front desk, pull Guest Views from Holidex, hold staff meetings, and prepare weekly occupancy forecast for staff meeting, watch for overtime, front desk existing reservations

•Extended excellent customer service to all guest

•Responded to all in person, telephone, and fax inquires

•Responsible for handled various discrepancies, and problematic situations

•Delegated daily housekeeping work load, and provide information regarding checkouts

•Kept management abreast of important information, and problematic situations

•Provided superior service to our Priority Club members at all times.

Days Inn 01/02 –10/06

Cookeville, TN

Assistant Manager/Marketing Director

•Supervised housekeeping/ maintenance crew

•Interviewed and hired front desk associates

•Accounts receivable

•Attended local Chamber Of Commerce meeting for Hotel Association

•Placed supply orders for all dept. of hotel

•Reviewed night audit paperwork

•Checked daily ADR, conducted End of Day reports for owners

•Evaluated front desk associates regarding customer service

•Coordinated health inspections and Q&A with Cendant

•Bank deposits

•Marketing, which resulted in higher income for the property

Reference:

Provided on request

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