Technical Support Customer

Keith Pharis

Lafayette, LA 337-***-**** ***********.**@*****.*** linkedin.com/in/Keith-Pharis Multipotential individual bringing more than 15 years in both commercial and residential settings. Hardworking, initiative-taking, and dependable. I pride myself on the ability to adapt and learn fast in any situation. I have built my career by people giving me the chance to prove myself and doing so. Proven IT Tech skills through my experience working for a major ISP, then two home automation/security companies. Graduate of an intensive IT program that focused on developing skills in technical support. Experience in supplying tech support in a commercial and residential setting. Installing and programming a plethora of automation, security, and A/V equipment. RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing Systems • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Oral & Written Communication • Attention to Detail • Networking • VOIP EDUCATION

ITI College • Baton Rouge, La 08/2007 - 06/2011

Computer Networking & Science

DSHS • Denham Springs, La 08/2002 - 06/2006

High School Diploma

CERTIFICATIONS

CompTIA • Lafayette, La 06/2023

CompTIA A+

● Skill development includes all the IT skills to become a PC service specialist. Program covers all types of memory and delves into BIOS, CMOS and storage devices like hard drives. Discusses power supplies and voltage, ports, cables, connectors, and input/output devices. The course covers the core skills needed to begin a career servicing computers and other hardware. The course wraps up with an overview of other types of hardware you will encounter: printers, mobile devices, multimedia and laptop computers. CompTIA • Lafayette, La 05/2023

CompTIA Cloud+

● Skill development includes troubleshooting, cloud architecture & design, cloud security, cloud deployment, operations & support — all the fundamentals of cloud support that are critical for success in the workplace; validates the skills needed to deploy and automate secure cloud environments that support the high availability of business systems and data and builds on fundamentals needed by the CompTIA A+ Certification

PROFESSIONAL EXPERIENCE

Customer Support Advisor II • TDS Telecom, Madison, WI 10/2023 – Present

• Remotely troubleshoot customers tech, voice, data, and tv issues via phone or email.

• Take ownership of trouble tickets in ticketing system and route them properly.

• Monitor and troubleshoot network, data, and signal issues through software tools.

• Attend weekly teams and zoom meetings with other team members.

• Take responsibility for job analitics and stats. Automation & Support Technician • Electronics Professionals, Lafayette, LA 10/2022 – 10/2023

• Installed, serviced and programmed home automation and A/V equipment.

• Built Home and Residential Network Infrastructures.

• Provided Remote Technical Support.

• Superior Customer Service and Sales.

• Efficiently addressed technical concerns and issues through calls or ticketing systems. HVAC Service Technician & Sales • Butcher Air Cond., Broussard, LA 02/2015 - 10/2022

• Performed troubleshooting procedures on HVAC systems to decide the root cause of issues.

• Provided Remote Technical Support.

• Analyzed blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.

• Filled out detailed work orders for each job completed.

• Used diagnostic tools & software to find hardware failures and replace non-functional components. Dispatcher/Coordinator • Energy XXI, Grand Isle, LA 00/2013 - 02/2015

• Directed dispatching, routing and tracking of multiple motor vessels and trucks.

• Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.

• Supplied quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.

• Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.

• Coordinated team member movements based on current needs, avoiding safety concerns or delays.

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